Analysts
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Patricia Adams | Research Director

Patricia Adams is a research director in Gartner Research. She is the lead analyst on IT asset management tools and technologies, including asset repository, autodiscovery/inventory and software usage tools. Her research area includes IT asset management processes, best practices, and implementation methodologies associated with software asset management and IT asset management. Ms. Adams also co-covers configuration management databases and IT service dependency mapping tools in her research focus.

Featured Programs
Achieving Proactive IT Management: Extend the life of network assets & cut total IT costs by 30%

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Rob Addy | Research Director

Rob Addy is a research director in Gartner's Technology & Service Provider Research division, focusing on software and hardware support services across EMEA. Mr. Addy also covers the provision of desktop support services in an outsourcing context within the region. Before joining Gartner, Mr. Addy worked as an ITSM professional for more than a decade. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, he gained insight into the service desk and support world from a wide variety of angles. Prior to joining the IT industry, Mr. Addy worked as a quality manager in the risk management, service and manufacturing sectors.

Featured Programs
Supporting the Cloud

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Ant Allan | Research VP

Ant Allan, Ph.D., is a Research Vice President in Gartner Research. He is a core member of the identity and access management (IAM) research community and specializes in IAM program management and in key "authentication" and related "administration" technologies, processes, policies and best practices. Previous Experience Prior to joining Gartner, Ant Allan worked for two years as a product manager for security software products with a U.K. distributor. Before that, he worked for seven years in information security management for GA Life, focusing on IBM OS/390 RACF and information security policy, after short stints in application development and information technology training.

Featured Programs
Authentication-as-a-Service: Securing Access to the Cloud

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Gene Alvarez | Research VP

Mr. Alvarez is a VP in the Gartner CRM research organization. Mr. Alvarez has 23 years of IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He is a recognized authority on retail and consumer packaged goods industry applications and practices. Mr. Alvarez is also an international expert on sell-side strategies and technologies such as: channel/partner relationship management, catalog/content management, sell-side e-commerce applications, catalog/configuration management and presentation, commerce/merchant applications and services, web content management, personalization and consumer portals. He has spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications. Prior to joining Gartner he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.

Featured Programs
Benefits and challenges of social networking for competitive advantage

The value of a “next gen” product configurator

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Whit Andrews | VP Distinguished Analyst

Whit Andrews is a vice president and distinguished analyst in Gartner Research. Mr. Andrews covers information access technologies, including enterprise search, and maintains the enterprise search MarketScope. He also covers video content management and delivery, including maintaining the VCMD MarketScope. In addition, he addresses digital asset management. Prior to joining Gartner, Mr. Andrews was a senior editor at Internet World magazine for four years, where he covered electronic commerce and the major Web portals. Previous to that, he worked as a newspaper reporter.

Featured Programs
▶ Mobility and Social Video: Understand the Growing Role of Video Communications in Business

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Van Baker | Vice President and Research Director

Van Baker is a vice president and research director for Gartner's Mobile and Client Computing Services. He covers mobile application development strategies, platforms and mobile application outsourcing. He also covers consumer behavior as it relates to the use of mobile devices both in the workplace and in consumer mobile applications. Mr. Baker also leads the digital consumer research community, and he advises mobile device manufacturers in relation to product strategies, branding and marketing. Prior to joining Gartner, Mr. Baker worked in the computer and retail industry for more than 20 years for such leading companies as HP and Computer Intelligence, where he was responsible for product marketing and distribution channel promotional programs, as well as distribution channel research and consulting. While with HP, Mr. Baker was a marketing manager responsible for the implementation of product marketing campaigns and channel programs for HP's Personal Computer Group. He also sold HP PC and peripheral products to value-added reseller and retail channel accounts.


Featured Program
Creating and Managing Custom, Business-to-Employee Mobile Apps



Ray Barger | Research Director

Ray Barger, Jr., is a research director working in the Gartner Supply Chain Research group, with specific focus on industrial and aerospace and defense (A&D) supply chain best practices. Before joining Gartner, Mr. Barger was director of Supply Chain at ViaSat, responsible for corporate supply chain strategy and execution, including strategic sourcing, supplier relationship management, procurement, warehousing, transportation/logistics, and compliance. The ViaSat wireless electronics design and manufacturing environment was 50% commercial (primarily B2B) and 50% government products, which were sourced via an Electronics Manufacturing Services (outsourced manufacturing) model. He led supply chain user implementations of Oracle Purchasing, iSupplier Portal, iProcurement and Advanced Planning Systems applications, as well as Agile Product Lifecycle Management and Product Cost Management applications. Mr. Barger was a Gartner and AMR Research client.


Featured Program
Achieving Best in Class Distribution


Toby Bell | Research VP

Toby Bell is a vice president in Gartner Research, responsible for a range of document and content management technologies for the High Performance Workplace group. Some key areas of coverage include vendors and trends in the enterprise content management (ECM) marketplace, business process management (BPM) as it applies to enterprise content (CEVA/WEBA), and content strategy, valuation, mining and analytics. Prior to joining Gartner, Mr. Bell was a senior manager and director for a leading global consulting firm. He was responsible for identifying business problems and related emerging technology solutions that resulted in the highest immediate cost recovery for clients, coordinating and communicating global research and testing efforts related to advanced and emerging technologies, and setting direction for the firm's technology architecture. He also led a team of rapid application developers in designing the firm's document management, knowledge and collaboration, marketing information, and back-office systems. Mr. Bell has held key management positions in large- and small-business advisory service organizations focused primarily on business intelligence, competitive intelligence, marketing technology and process improvement consulting.

Featured Programs

Get relevant or get lost - Targeting: The Driver behind Online Customer Engagement

Transforming Content Management with Cloud


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Mark Beyer | Research VP

Mark Beyer is a research director in Gartner, where he has specialized in data integration and business intelligence strategies, architecture design and technologies for data warehousing, data marts, and data integration. His area of coverage extends into SOA principles for data management. Mr. Beyer has extensive experience in IT project and program delivery utilizing multiple project management and systems design methodologies. Prior to joining Gartner, Mr. Beyer worked as an implementation consultant delivering enterprise analytics and data warehousing with direct field experience for BearingPoint, Ascential Software, Ardent Software and Prism Solutions since 1997. He is a data integration services architect as well as an experienced data modeler with expertise in deriving physical database design from logical models.

Featured Program
Column Oriented Databases - discover the future of investigative analytics and the power behind extreme data warehouses

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Kamlesh Bhatia | Research Director

Kamlesh Bhatia is a research director with Gartner's Technology & Service Provider Research group. Mr. Bhatia is part of the Communication Service Provider Technology team, focusing on carrier IT and back-office initiatives. He covers the areas of carrier operations and business support systems, including information management, network awareness and policy-based control. He also tracks offshoring initiatives of telecom carriers and competitive positioning of leading IT services vendors in this space. Mr. Bhatia has more than 12 years of experience in design, development and management of telecom carrier IT processes and solutions. Prior to joining Gartner, Mr. Bhatia worked in numerous roles, including as a senior technical architect and program manager focusing on carrier IT transformation. He has also led a high-level solution design team for a leading European carrier undergoing transformation to an all-IP network. Mr. Bhatia has also worked with a leading Indian carrier and has led teams looking into vendor analysis, implementation and management of telecom OSS/BSS products and solutions.

Featured Programs
▶ IT approach to a changing communication market - A case study of Kenyan Safaricom

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Thomas Bittman | Research VP

Thomas Bittman is a vice president and distinguished analyst with Gartner Research. Mr. Bittman has led the industry in areas such as cloud computing and virtualization. Mr. Bittman was an early pioneer for the concept of private cloud computing, and invented the term "real-time infrastructure," which has been adopted by major vendors and many enterprises as their infrastructure direction. He has served as Gartner's lead analyst covering IBM and Microsoft, and he served for three years as a member of Gartner's Senior Research Board. In 2005, he earned Gartner's Analyst of the Year Award.

Featured Programs
How to Get Started with a Private Cloud

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Bob Blakley | Research VP

Bob Blakley is VP, distinguished analyst and agenda manager for Gartner IT1 Identity and Privacy. Dr. Blakley is past general chair of the IEEE Security and Privacy Symposium and the ACSA New Security Paradigms workshop. He was awarded ACSAC's Distinguished Security Practitioner award in 2002 and is a frequent speaker at information security and computer industry events. Mr. Blakley was general editor of the OMG CORBASecurity specification and the OASIS SAML specification and was the first Chair of the OATH Joint Coordinating Committee. He is the author of "CORBASecurity: An Introduction to Safe Computing with Objects," published by Addison-Wesley. Dr. Blakley also participated in the National Academy of Sciences panels "Authentication Technologies and Their Privacy Implications" and "Whither Biometrics." Dr. Blakley holds 19 patents in cryptography and information security, and he publishes regularly in the academic literature on information security and privacy.

Featured Programs
The Emerging Identity Infrastructure

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Steve Blood | Research VP

Steve Blood is a vice president and agenda manager in Gartner Research. His research coverage focuses on VoIP, unified communications and collaboration, contact center, and the emerging theme of communications-enabled business processes. Mr. Blood advises primarily end users, but also vendors and service providers on technology trends, market adoption and the business value of technology. In addition, he is a frequent keynote speaker both in person and virtually at industry events on enterprise communications. Mr. Blood has more than 20 years of experience in the IT industry. Prior to joining Gartner, he was product marketing manager at Rockwell Electronic Commerce, where he was responsible for marketing the next-generation contact center portfolio to the EMEA marketplace. Before that, he spent more than 10 years in the United Kingdom's telecommunications industry in product management, sales and technical support roles for BT, Mercury Communications and NTL.

Featured Programs
An innovative approach to the Future of Work: Kcom Workplaces - Communications, Collaboration and Contact as a Service

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Robert H. Booz | Managing VP

Robert Booz is a managing vice president at Gartner, where he is the team manager for the Insurance segment of the Financial Services Industry Advisory Services team. The insurance team is a worldwide group serving property and casualty clients and life and health insurance clients, focusing on the intersection of IT and business issues. His personal research coverage areas include health insurance, including product development and implementation, strategic and tactical business transformation, and financial services in health products. He has a practitioner's approach to IT problem solving.

Featured Programs
Portal Strategies to Drive the High Performance Health Plan

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Robert H. Brown | Research VP

Robert Hoyle Brown is a research vice president, responsible for Gartner's worldwide coverage of human resources outsourcing (HRO) and business process outsourcing (BPO) generally. He is also the research agenda manager responsible for the topic of business process services (BPS: use of external services - such as business consulting and BPO - to design, build and run functional process areas) across Gartner Research.

Featured Programs
How to ensure immediate and long-term success with HR Outsourcing

Global HR and Payroll Outsourcing – Technology’s Role as an Enabler for Successful Global HR Outsourcing

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Tiffani Bova | Research VP

Tiffani Bova is a vice president with Gartner Research, where she works in the IT Marketing and Channel Strategies group covering the topics of indirect channel programs and go-to-market and sales strategies worldwide. Ms. Bova's area of specialization includes the development of comprehensive indirect channel programs (recruitment, enablement, tools), go-to-market sales coverage models, the impact of alternative models on the traditional channel, and trends in IT distribution. In addition, Ms. Bova conducts significant public speaking and publishing in leading industry periodicals on these topics. She spends a significant amount of time with IT vendors (large and small) that are looking to launch or enhance an existing program, improve the leverage of their distribution partners, and expand their reach in the global market. Her job would not be complete without significant interaction with the channel partners to ensure she understands what they need and expect from their vendor partners to be successful in today's market.

Featured Programs
Simplifying the IT Value Chain


Andy Butler | VP Distinguished Analyst

Andrew Butler is a vice president and distinguished analyst in Gartner Research. Initially recruited to address the Unix and midrange server market, his coverage area now encompasses market and technology trends for most server technologies (other than mainframes), including operating system evolution, architectures, platforms and vendor strategies. He is the lead analyst for Cisco Systems, authors the Magic Quadrant on blade and modular servers, and is closely involved in Gartner's growing research coverage on compute fabrics and integrated systems.

Featured Programs
A Pragmatic Path to Navigating Your Applications to the Cloud
Maximizing Your Infrastructure through Virtualization
It's time to build a converged infrastructure – learn more about the “why” and the “how”

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Matt Cain | Research VP

Matt Cain is a vice president at Gartner, where he is the lead e-mail analyst. His coverage includes all collaboration modalities as well as collaboration theory. Mr. Cain has been focused on the e-mail market for more than 20 years, watching it shift from mainframes to LANs to client/server platforms. He is now focused on helping organizations determine when moving e-mail to the cloud is appropriate.

Featured Programs

Messaging & Collaboration in the Cloud: Finally Enterprise-Ready

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Will Cappelli | Research VP

Will Cappelli is a Research VP in the Enterprise Management area, focusing on automation, event correlation and fault analysis, management system architectures and Real Time Infrastructure issues. Mr. Cappelli most recently served as Director of Research for EMEA at Meta Group and had previously held a variety of analyst and management positions at a number of major research firms including Forrester/Giga Information Group, Ovum, New Science Associates and Real Decisions Corporation.

Featured Programs

Overcoming APM Challenges with Predictive Analytics for IT

Assuring End-to-End Application Performance

Application Performance Monitoring - What is it? What can it do for IT and the business?

Competing in a mobile world: The new Application Performance Monitoring playing field

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David J. Cappuccio | Managing VP

David J. Cappuccio is a managing vice president and chief of research for the Infrastructure teams with Gartner, responsible for research in data center design, construction and cost models, data center futures, servers, power/cooling, green IT, virtualization and data center consolidation strategies. Mr. Cappuccio's experience extends more than 41 years in the technology arena, including financial services, IT operations, market research and management consulting. Starting in 1992, he spent 10 years at Gartner in various research and executive roles, including group vice president and general manager of Gartner's worldwide Research organization.

Featured Programs
Answers to Balancing Energy Efficiency and Customer Performance Demands in the Data Center
Data Center Infrastructure Management - IT planning today for the future

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David Cearley | Vice president and Gartner Fellow

David Cearley is a leading authority on information technology. As a member of Gartner Research, Mr. Cearley analyzes emerging business and technology trends and explores how these trends shape the way individuals and companies derive value from technology. His current research is focused on cloud computing and how Internet and Web technologies, standards and business models are impacting the IT landscape.
Mr. Cearley's expertise spans software architectures and standards, component software models, application design, the Internet, business-IT alignment, and the IT services market. He has worked with a wide range of end-user and vendor organizations assisting in strategy creation, technology selection, implementation planning and organizational development.

Featured Programs
Cloud Computing benefits for mid-size enterprises

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Ted Chamberlain| VResearch Director

Ted Chamberlin is a research director at Gartner, where he is part of the Network/Infrastructure group. His research focuses on the emerging communications services MPLS, IP-VPN and metro Ethernet, and hosted IP telephony, as well as traditional carrier voice and data services. Mr. Chamberlin also covers application-based services, such as application hosting, managed Web hosting, colocation and cloud computing.

Featured Programs
Demystifying Cloud for the Enterprise

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Neil Chandler| Research Director

Neil Chandler is a Gartner research director with the Business Applications and Processes team where he focuses his research on corporate performance management and business intelligence.Mr. Chandler has 18 years of experience in strategic product marketing, project management and implementation projects in the field of corporate performance management and information systems.

Featured Programs
Hyperion Essbase - The Power of Analytics

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Sheila Childs | Research Director

Sheila Childs is a research director in Gartner's Storage Strategies and Technologies group focusing on information life cycle management, archiving and data protection. Ms. Childs has 27 years of experience in the IT industry, including senior-level positions in software engineering, product management, product strategy development, product marketing, and customer services and support. She came to Gartner from EMC, where she was director of software product marketing for compliance and archiving products, including the newly launched SourceOne suite of products.

Featured Programs
Know Your Data: The Key to Better Storage Management and Information Governance

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Kenneth Chin | Research VP

Kenneth Chin is a research vice president in Gartner Research covering enterprise content management. He is the lead analyst covering information retention management and archiving technologies. He also covers a variety of content management topics, including product selection, implementation and best practices. Mr. Chin has more than 18 years of experience in a variety of business and IT roles. Prior to joining Gartner, Mr. Chin was the worldwide director of strategic planning and business research at Eastman Kodak. He managed a global organization supporting the strategic planning, market planning, product development and merger and acquisition projects. He also has extensive experience in managing and implementing enterprise software infrastructure applications. He has held management positions in information systems, marketing and finance.

Featured Programs
Transparent Records Management for SharePoint - Start reducing your business risks TODAY!

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William Clark | Research VP

Bill Clark is a research vice president in Gartner Research. His research agenda includes mobile software development, context-aware computing, the effect of mobile on business processes and workforces, mobile enterprise application platforms, mobile consumer application platforms, all types of wireless networks, smartphones, ruggedized PDAs, and location technologies. Prior to joining Gartner, Mr. Clark worked at Ericsson for 10 years, where he served as both an architect and a product development manager for wireless communicators, GSM phones, and the infrastructure of public and private wireless networks.

Featured Programs
Context-aware Multimodal Technology drives next-generation Mobile Enablement Strategy

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Terrence Cosgrove | Principal Research Analyst

Terrence Cosgrove is a principal research analyst in Gartner Research, where he is part of the Mobile and Client Computing group. His coverage involves the management and support of end-user computing. In his previous role at Gartner, Mr. Cosgrove supported the Security and Risk Management team, directing and advising on complex inquiries. Prior to joining Gartner, he was a research associate at Smith Barney, evaluating investment opportunities in IT companies. Before Smith Barney, he worked at Marketing Management Analytics as a research assistant, analyzing the sales impact of marketing and advertising.

Featured Programs
Beyond the Desktop: Next-Generation Desktop Management

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David M. Coyle| Research VP

David Coyle is a research vice president in the IT Operations Management team of Gartner. His research focuses on IT services management, including service desk, incident management, problem management, change management, process improvement (including the ITIL framework) and service-level agreement (SLA) management. Mr. Coyle helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align to the goals of the business.

Featured Programs
The Value of IT Service Integration

Implement a Successful End User Self Service Platform - Significantly Reduce your Total Cost of Support

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Debra Curtis | Research VP

Debra Curtis is a research vice president in the Gartner IT Operations Management group. She is responsible for the research core topics of network management, event management, business service management and IT service portfolio management. She focuses on best practices for IT operations management, improving IT management process maturity and end-to-end IT service management.Prior to joining Gartner, Ms. Curtis held product marketing and executive management positions at DeskTalk Systems and AXON Networks, both vendors specializing in network performance management. Ms. Curtis also spent 15 years at Digital Equipment Corporation, holding positions in product marketing, marketing planning, international marketing, software consulting and technical support.

Featured Programs
Secure Access and Complete Visibility for Data Center Performance, Security, and Compliance

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Mark Diodati | Research VP

Mark Diodati is a research vice president with Gartner's IT Professionals Research service. He provides guidance on a diversity of topics, including identity in the cloud, authentication, federation, directory services, provisioning, identity services, Active Directory interoperability, Web access management, single sign-on and physical-logical convergence.

Featured Programs
Bridging On-Premise Identities with Web-based and Cloud Applications 


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Nikos Drakos | Research Director

I help clients to design social and collaboration initiatives that empower individuals to connect, collaborate and work together more effectively; to develop business social networking roadmaps; and to select social technologies that best fit their needs. Before Gartner I was a founding member of a pioneering Web development company responsible for high-profile European interactive and transactional online services. Previously, as a postdoctoral research fellow, I worked on visual programming languages, artificial intelligence and Web technology, where I led the development of one of the first open-source Web publishing systems.

Featured Programs
The Social Workplace: Rethinking Communication and Collaboration in the Age of Social Networks


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Ken Dulaney | Vice President & Distinguished Analyst

Ken Dulaney is a vice president and distinguished analyst in Gartner Research, where his research areas include smartphones, tablet computers, notebook computers, industrial handhelds, wireless communications, mobile software and device management strategies. Mr. Dulaney is also the lead analyst for Intel. He has been recognized by Adweek magazine as one of the top 20 technology industry analysts.

Featured Programs
Mobility in the Workplace

Manage mobile data. Not just devices.
Impact of Consumerization on IT
Strategies for Managing Consumer Owned Smartphones & Tablets


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Bern Elliot | VP Distinguished Analyst

Bern Elliot is a vice president and distinguished analyst with Gartner Research. He has been with Gartner for more than 10 years, and he is currently the lead analyst in Unified Communications. He was formerly the lead analyst in Contact Centers. Mr. Elliot's research interests are broad, and they include the areas of communications infrastructure, VoIP, SIP, speech recognition, organizational development, and collaboration issues.

Featured Programs
Driving Bottom Line Savings and Top Line Growth: Unified Communications is the answer!

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Mark Fabbi | VP Distinguished Analyst

Mark Fabbi is a vice president, distinguished analyst and leads Gartner's research in Enterprise Network Infrastructure. His research focuses on all aspects of enterprise network design, including network technologies, vendors and strategies. A key focus for Mr. Fabbi's research is to advise clients on improving application performance using emerging and innovative network technologies. In addition, Mr. Fabbi's research covers both physical and logical networking technologies for emerging IP data center optimization. Prior to joining Gartner, Mr. Fabbi worked for Bell Canada and affiliated companies in a variety of technical and marketing management positions. He played a leadership role in developing internetworking and managed network service offerings and established key channel relationships with the pioneers of the emerging internetworking market.

Featured Programs
Embrace Ethernet Fabrics to Reduce Complexity and Increase Flexibility in Meeting Your Business Requirements
Passive Optical LAN: Innovation for the Changing Enterprise Network
Data Center Trends: Bringing it All Together with the Network Monitoring Switch
A smarter approach to server-network edge virtualization with VEPA (Virtual Ethernet Port Aggregator)
Virtualization, Cloud Computing and Convergence Trends in the Data Center and Beyond
Freedom Through Innovation. Discover how to ensure business continuity, security and agility with end-to-end unified networking solutions from HP Networking.
Empowering the Cloud through Network Virtualization
Changing the Rules of Networking

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Joseph Feiman| VP & Gartner Fellow

Joseph Feiman, Ph.D., is a research vice president and Gartner Fellow in Gartner Research. Mr. Feiman focuses on applications' security: technologies and methodologies enabling secure software life cycle, data privacy, security of large systems and packaged applications, legacies, SOA, Web 2.0, cloud computing security, and security as a service. Mr. Feiman's research earned him a Gartner Thought Leadership Award for two consecutive years - 2003 and 2004. In 2007 he became Gartner Fellow. His background includes system and application programming, research and development, and management and consulting. Prior to joining Gartner, Mr. Feiman was manager of advanced technologies at American Greetings.

Featured Programs
Data Masking Best Practices & Selection Criteria

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Donald Feinberg| VP & Distinguished Analyst

Donald Feinberg is a vice president and distinguished analyst in Gartner Intelligence in the Information Infrastructure group. Mr. Feinberg is responsible for Gartner's research on database management systems and data warehousing infrastructure. Mr. Feinberg held various management jobs within Gartner, most recently vice president and general manager of Latin America operations. Mr. Feinberg began his career at Gartner in the Software Management Strategies group responsible for DBMS engines and vendors. Prior to joining Gartner, Mr. Feinberg was director of technical marketing for Oracle Corporation’s IBM mainframe database business. In this capacity, he was responsible for technical sales and marketing support of the products worldwide. Previously, Mr. Feinberg was an assistant professor of mathematics at Boston University. Mr. Feinberg resides in São Paulo, Brazil.

Featured Programs
Why In-Memory Database is the In technology

Opportunities and Challenges for Managing Data and Lowering IT Costs

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Peter Firstbrook | Research Director

Peter Firstbrook is a leading authority on anti-malware and anti-spam. As a research director with Gartner, Mr. Firstbrook is responsible for all topics related to the endpoint security market and secure Web and e-mail gateway markets. He helps companies select strategic technology vendors and products, negotiate the best product price, and implement best practices. Before joining Meta Group in May 1997, Mr. Firstbrook was a financial analyst, implemented retail and branch office networks, developed software for tax reporting/invoicing programs, and was a database administrator.

Featured Programs

Key Considerations in Evaluating a Secure Web Gateway
Secure Web Gateways: Best Practice Security for the Social Web and Modern Malware

Switching to SaaS Email Security - Top Considerations

Enterprise Security

Your users are everywhere. Understand and Solve the Challenges of Secure Mobility
Preemptive Strike: Take the Offensive with Application Security Testing

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Jackie Fenn | VP & Gartner Fellow

Jackie Fenn is a vice president and Gartner Fellow in emerging trends at Gartner. She advises leading enterprises on how emerging technology and societal trends will transform their business, with a particular emphasis on the three- to 10-year time horizon. She also works with organizations to define and apply best practices in establishing and running an emerging technology group, including how to track, prioritize, evaluate and transfer emerging technologies, with a particular focus on ensuring that the technologies are applied to key business priorities. Ms. Fenn has created numerous models and frameworks for examining trends and technologies, and is the originator of the Gartner Hype Cycle model, which has been adopted by news media and other organizations worldwide to explain how technologies move from hype to disillusionment and beyond. Her book "Mastering the Hype Cycle: How to Choose the Right Innovation at the Right Time" was published by Harvard Business Press in 2008.

Featured Programs
Optimizing Business Innovation for Success

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Kimberly Harris-Ferrante | VP Distinguished Analyst, Gartner

Kimberly Harris-Ferrante is a vice president and distinguished analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the property and casualty and life insurance industries. She specializes in strategies and technologies in the global insurance sector for distribution, customer relationship management, exception-based underwriting, policy administration, claims management and administration, business process management, business intelligence, and infrastructure management and optimization. She is an active participant in Gartner's outsourcing research and chief of research for the industries practice within Gartner. Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.

Featured Programs
The Future of Insurance 
Operational Excellence with ECM - Enterprise Content Management for Insurance

 

Valdis Filks | Research Director

Valdis Filks is a research director for Storage Technologies and Strategies in Gartner Research. Before joining Gartner, Mr. Filks worked as an EMEA chief storage architect, enterprise systems manager, storage practice manager and professional services storage practice manager in Central and Northern Europe. He has firsthand experience of being a storage administrator, managing and being responsible for a storage department in real-life practice. Mr. Filks has experience from being an end user, selecting storage and server vendors, implementing storage solutions, and supporting and designing systems, to being responsible for consultants and sales for storage and high-end servers. His technical knowledge spans a wide range, from databases, security systems and operating systems, to high- and low-level programming. He has worked throughout EMEA as a PS storage architect. Mr. Filks is fluent in Latvian and English.


Featured Programs
De-risking Applications in your Virtualized Infrastructure

 

 

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Ian Finley | Research VP

Ian Finley is the Agenda Manager for application development and researches the consumerization of application development, including how mobile applications, app stores, citizen developers and "apptrepreneurs" create new opportunities and challenges for enterprise AD leaders. Mr. Finley has worked in almost every part of the software industry, from the grunt level to the board level, inside companies and as a consultant and analyst. He also helped found a successful venture firm that invests in software and Internet companies. With 25 years of software experience on three continents, Mr. Finley brings a big picture understanding to emerging technology trends.


Featured Programs
Wireless App Strategy in the Enterprise

 

 

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Don Free | Research Director

Don Free is a research director in Gartner Research, where he is part of the Banking Industry Advisory Service. His research focuses on core banking processing and system technologies as applied to the financial services industry. Mr. Free has more than 26 years of experience in information technology within financial services. Prior to joining Gartner, Mr. Free was the director of project services at a global financial services technology company. His experience also includes developing business strategies and information technology solutions as well as leading Fortune 500 companies to the banking market.

Featured Programs
Operational Excellence in Transactional Banking

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Jeff Freyermuth | Sr. Research Analyst

Jeff Freyermuth is a research analyst in Gartner Research, where he's responsible for covering corporate learning systems (CLS).Prior to joining Gartner, Mr. Freyermuth was responsible for AMR Research's coverage of ERP providers serving the midmarket. He also developed and supported relationships with AMR Research's institutional investor clients. In addition to client management responsibilities, he researched and published financially oriented articles, vendor viability assessments, and analysis on market-moving financial news.Before joining AMR Research, Mr. Freyermuth was a global operations analyst in the International Trading and Research Division of State Street Bank.


Featured Programs
The New Role of Learning Management Systems

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Brian Gammage | VP & Gartner Fellow

Brian Gammage is a vice president and Research Fellow with Gartner, where he works in the Infrastructure and Operations area as part of the Client Computing research team. His areas of specialization include the development of client computing architectures and the commoditization of IT. Mr. Gammage is a leading expert on the development and application of virtualization technologies within client computing.

Featured Programs
Desktop Virtualization Business Implications in the Enterprise

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Mark Gilbert | Research VP

Mark Gilbert is a research vice president at Gartner. Mr. Gilbert is lead analyst on Microsoft SharePoint and covers content management, document management, document imaging and records management technologies. Prior to joining Gartner, Mr. Gilbert was a general manager and vice president for Vignette, running the company's compliance solution organization. Before that, he was with Gartner from 1993 through 2004, and he established the Content Management research area in 1999. In the late 1980s, he ran his own marketing consulting firm.

Featured Programs
SharePoint 2010 and BPM: The CIO's 21st Century Process Improvement Platform

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John Girard | VP Distinguished Analyst

John E. Girard is a VP and distinguished analyst in Gartner's Info Security and Privacy Research Center. He specializes in business security and privacy solutions for wireless and mobile road warriors, extranet, remote offices and teleworkers. Mr. Girard was European research director for New Science Associates (acquired by Gartner), and a founder of the advanced network computing research practice. Previously, he was a software engineer at Pacific Bell, where he formed an Expert Systems R&D group and a software testing practice. His publications include "Building Knowledge Systems" (McGraw-Hill, 1989).

Featured Programs
Defend your Mobile Data - Comprehensive Enterprise Encryption




Barbara Gomolski |
Managing VP

Barbara Gomolski is managing vice president in the IT Metrics and Finance team within the CIO Research group at Gartner. She works extensively with clients on issues of running the business of IT, specializing in IT financial and performance management. For the past nine years, Ms. Gomolski has worked with clients to help them set IT investment levels and optimize the return on those investments. She also spearheaded Gartner's primary research in the area of IT spending for many years.

Featured Programs
Jet Speed Agility Using Cloud
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Milind Govekar |
Research VP

Milind Govekar is a research vice president with Gartner Research. He is part of the IT Operations Management service with a focus on cloud computing management, application management (including SOA and Web 2.0 management and APM), performance management and capacity planning, IT service management, BSM, and open-source monitoring tools. Previous Experience Mr. Govekar has more than 25 years of experience working in the IT industry in management and technical positions for end-user organizations and software companies. Prior to joining Gartner, Mr. Govekar worked as a design authority for the electricity deregulation project in the United Kingdom, where he covered a wide range of areas, including aligning and certifying IT processes with business processes and IT infrastructure management. He has experience in managing IT operations and software projects, and in developing IT strategies. He has worked in systems management, account management, consulting and systems support, as well as in developing communication and commercial software.

Featured Programs
The Evolution of Workload Automation

The Evolution and Importance of Job Scheduling in the Modern Data Center

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Mike Griswald | Research VP

Mike Griswold is a research VP in Gartner's Consumer Value Chain team focusing on the Retail Supply Chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company's acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives.

Featured Programs
Profit Driven Execution in a Demand Driven World; How to Leap-Frog the Competition

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Cameron Haight | Research VP

Cameron Haight is a research vice president in Gartner Research. His primary research focus is on the management of server virtualization environments such as VMware, Citrix and Microsoft. Included in this effort is the development of operational best practices as well as the evaluation of emerging standards and technology providers. He also looks at the growing use of open-source software for the management of IT infrastructures. Prior to joining Gartner, Mr. Haight spent almost seven years at BMC Software in a variety of roles including sales support, research and development, and corporate development.

Featured Programs
Enterprise-Class Virtualization: Restoring Line of Site to the Business

 

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Ian Head | Research Director

Ian Head is a research director and part of the IT Operations and Management team. His primary focus is service management and service improvement, especially using the ITIL framework. Mr. Head has more than 25 years of experience working in the IT industry in leadership and technical positions for end-user organizations and service providers. Prior to his current role, he led the Infrastructure and Operations Practice and Security Centre of Excellence for Gartner Consulting EMEA. Having built the business to $11 million turnover, Mr. Head moved to Gartner Research to concentrate on helping other organizations build and provide sound IT services to their customers. Mr. Head has helped numerous organizations understand, assess and improve their IT services and tools and improve their customer reputation in fields as diverse as financial services, telecommunications and the public sector.

Featured Programs
Supporting virtualization: it shouldn't be the same...

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James Holincheck | Research VP

Jim Holincheck is a managing VP in Gartner Research, where he manages the team that covers finance, human capital management (HCM) and procurement. He specializes in the HCM systems market. In this role, he helps provide a bridge between technology and human capital processes, practices and strategies. Prior to joining Gartner, Mr. Holincheck spent 2.5 years as vice president of strategy at a B2B-marketplace-turned-software and services vendor called IQ4hire. IQ4hire provides solutions for IT services procurement and for technology solution selling. Before IQ4hire, Mr. Holincheck spent two years as an industry analyst at Giga Information Group (now Forrester) covering human resource management systems (HRMS) and financial systems. Prior to Giga, he spent 10 years at Andersen Consulting (now Accenture) participating in the full life cycle of projects around human resources and financial management.

Featured Programs
Optimizing Talent for Healthcare

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Frances Karamouzis | Research VP

Frances Karamouzis is a research vice president in Gartner Research and Advisory Services. Ms. Karamouzis focuses on the IT services and outsourcing market and is also the lead analyst for global sourcing research in North America. Ms. Karamouzis is currently a vice president of research, focusing on strategic sourcing of IT services in Gartner's Research and Advisory Services. With 22 years of experience in the industry, Ms. Karamouzis is the lead North American research analyst for Gartner's Globalization of IT Sourcing research (offshore team), focusing on market trends and directions, country-specific research (including but not limited to China, India, Russia, Brazil, Mexico, Central Eastern Europe, the Philippines and Vietnam), financial modeling of global sourcing business cases, and service delivery capabilities of the consulting and outsourcing providers. Beyond her own published research for Gartner, she has appeared and/or contributed to reports showcased on 60 minutes, CNN, CNBC, PBS, Business Week, Forbes and Council for Foreign Relations, as well as provided research directly to Thomas Friedman's "The World is Flat."

Featured Programs
Hangzhou, An ideal Outsourcing Destination from China

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L. Frank Kenney | Research Director

L. Frank Kenney is a Research Director for Applications Strategy and Governance in Gartner Research, where he is responsible for research in the governance of SOA infrastructure initiatives, Web services, business-to-business integration software, strategies, methodologies and technologies including SOA, EDI, FTP and XML. Prior to joining Gartner, Mr. Kenney held a management position with a major media advertising firm, where he oversaw all process of data and secure file distribution as well as communication logistics to worldwide franchises. Additionally, he was responsible for portal creation and maintenance, allowing end users easy Internet-based access to custom advertising productions. Previous to that, he supervised data center help desk and systems support for Executive Business Group, Inc.

Featured Programs
Agile Managed File Transfer for the Enterprise

 

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Steven Lefebure | Research VP

Steven Lefebure is a vice president in Gartner Research. Mr. Lefebure has worked as a consultant and a practitioner in supply chain strategy and channel management in pharmaceuticals and consumer goods. He has held a variety of leadership roles in all aspects of the supply chain from production planning to inventory management and network design, and from procurement to demand management/forecasting. He led critical initiatives across the pharmaceutical and consumer goods demand chain under a variety of challenging situations: Managed procurement department for a drug wholesaler, including branded and generic pharmaceuticals, HBA/OTC products, and private label. Improved sourcing decision speed and accuracy via designing and implementing decision support tools aligned with business results.

Featured Programs
Best Practices to Improve Operational Efficiency in Clinical Development

Serialization: Achieving Maximum Business Benefits

Debra Logan | VP Distinguished Analyst

Debra Logan is a vice president in Gartner Research. She covers enterprise content management, records management, knowledge management and worker productivity, intellectual capital and intellectual property topics and compliance as related to documentation and records. She is currently researching topics in enterprise information management, information quality, information assets and liabilities and e-discovery. Prior to joining Gartner, Ms. Logan was an independent consultant to IT organizations in the United Kingdom and Europe, helping them to formulate strategies and evaluate technologies. She had previously worked for a company that specialized in knowledge-based systems and artificial intelligence applications.

Featured Programs
Where to Focus Your In-House e-discovery Efforts and Why

Better Information Governance can improve your business results

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Brian Lowans | Principal Research Analyst

Brian Lowans is a Principal Research Analyst within the Secure Business Enablement group, which is part of the Information Security and Privacy research organization of Gartner Research. Dr. Lowans focuses on a range of security issues, including structured and unstructured data encryption, database audit and protection, public key infrastructure, key management and intellectual property management and strategy, as well as other information security and risk topics. Dr. Lowans was a product director in QinetiQ Ventures Group developing a new business startup. He led the development of a scalable network security solution that addressed quantum key distribution, key management and network management systems with end-to-end encryption and authentication across optical network environments. He served as a vice chairman of a working group (ETSI QKD_ISG) developing international standards for quantum key distribution.
Dr. Lowans has built a strong track record in creating value from technology innovation and commercial insight through experience in defense, security and telecom markets. He has experience in the development of full business plans, including financial forecasts, market strategies, technology and product road maps, and intellectual property strategies. 

Featured Programs
Best Practices in Database Protection

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Mick MacComascaigh | Research Director

Mick MacComascaigh is a research director with Gartner Research and the lead analyst for Web content management, and he is responsible for IT leaders for enterprise content management (ECM) in Germany. Before joining Gartner, Mr. MacComascaigh was responsible for business development and strategic ECM consulting for Central Europe and key clients.

Featured Programs
The Foundation of Your Organization's Online Business

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Neil MacDonald | VP & Gartner Fellow

Neil MacDonald is a vice president, distinguished analyst and Gartner Fellow in Gartner Research, based in Stamford, Connecticut. Mr. MacDonald is a member of Gartner's information security and privacy research team, focusing on operating system and application-level security strategies. Specific research areas include Windows security, host-based intrusion prevention systems, converged endpoint security, service-oriented application security, business process management security and the integration of security into the application development process. Mr. MacDonald joined Gartner in 1995 as an analyst in Gartner's networking research team, where he focused on network computing infrastructure including identity and access management, directory services and networked operating system security. This later evolved into Gartner's identity and access management research area. From 2001-2003, Mr. MacDonald led Gartner's worldwide team of industry-focused analysts, extending Gartner's research relevancy outside of the IT department to business executives wanting to use information technology to better run their business. When this research team was folded back into the main research organization in 2004, Mr. MacDonald rejoined the Information Security research team.

Featured Programs
The Virtualization Journey: Security Challenges and Opportunities

Best Practices for Securing Virtual and Cloud Environments

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Michael Maoz | Research VP

Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on customer strategies and technologies, with an emphasis on the CRM customer service disciplines, social media, and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service and support strategies area and customer-centric Web strategies. He researches software as a service (SaaS), CRM strategies, multichannel contact center applications, social CRM/communities and field service management. Mr. Maoz has 20 years of international experience, with 12 years in CRM applications, contact centers, field service, SaaS and European market dynamics.

Featured Programs
▶ Making Knowledge Management Central to High-Tech Customer Service

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Mark Margevicius | VP and Research Director

Mark Margevicius is a vice president and research director in Gartner Research, where his research covers end-user computing with a primary focus on desktop virtualization, hosted virtual desktops, PC hardware, and server-based computing. In addition, Mr. Margevicius covers client-side computing policies, procedures and best practices, and assists organizations in the justification and planning of technology deployments.

Featured Programs
Exploring the Dramatic Impact of New Breed SoC Thin Clients on Citrix VDI Deployments

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Robert F. Mason | Principal Research Analyst

Robert Mason currently covers network services for Gartner. Prior to joining Gartner in 2007, Mr. Mason was the enterprise network architect for E.I. DuPont. He has also held senior technology and product marketing roles at MCI, Motorola Broadband and V-SPAN. Mr. Mason has had significant experience in Multiprotocol Label Switching, voice over Internet Protocol, video telepresence and broadband architectures.

Featured Programs
Video in the Real World: Key Industry Trends, Best Practices, Challenges and Benefits

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Mark McDonald | RGVP & Gartner Fellow

Mark McDonald, Ph.D., is a group vice president, head of research in Gartner Executive Programs, and a Gartner Fellow. He is responsible for the research agenda focused exclusively on CIOs and the business of information technology. Mr. McDonald is the lead author of research in the areas of CIO credibility, the business use of advanced technologies, enterprise architecture and business process transformation.

Featured Programs
▶ Making Better Decisions At The Edge - How Technology Is Driving Decentralized Decision Making 

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Leigh McMullen | Sr. Research Analyst

Leigh C. McMullen is a research director in Gartner's Office of the CIO Research team. Mr. McMullen leverages his experience as both a line-of-business manager and IT leader to provide CIOs with insight on navigating and making a difference within the C-Suite. Additionally, he provides clients with a holistic view of IT leadership research, specializing in research for CIOs, especially on the topics of business engagement, internal selling and IT marketing, IT strategy and transformation, service management, mergers and acquisitions, and major-initiative planning.

Featured Programs
The New Economics of IT: Creating Value
Thriving in 'The New IT Normal'

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William McNeill | Sr. Research Analyst

William McNeill is a research analyst in the Gartner supply chain group, formerly AMR Research. As a research analyst, he is responsible for researching, analyzing, and writing on business and software trends in service life cycle management, which includes the broad topics of service discovery, service fulfillment and service knowledge applications. Within these three groups, Mr. McNeill covers such technologies as predictive support, remote service monitoring, field service, service parts planning and optimization, MRO, enterprise asset management, repair documentation, and warranty management. He also covers global trade management and RFID in the supply chain, with a particular focus on how RFID is used in the life sciences value chain. Mr. McNeill has also written about the software market around Sarbanes-Oxley compliance.

Featured Programs
Maximizing Customer Experience with Field Service

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Nigel Montgomery | Research Director

Nigel Montgomery is a research director with Gartner Research. Coverage areas include enterprise application strategies with emphasis on two-tier ERP strategies, software industry ecosystems, strategic transformation of the office of the CFO, corporate social responsibility (including environmental management) and sensor/touch-based application solution strategies. Mr. Montgomery is also a leading global analyst for enterprise solutions for small and midsize businesses.

Featured Programs
CPG Talk in 2013: Conversations CPG Companies Need to Have Now to Compete & Survive

Enterprise Resource Planning (ERP): Achieve a low cost and a high return

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Kristin Moyer | Research Director

Kristin Moyer is a research director in Industry Advisory Services/Banking and Investment Services. She has 18 years of experience across the global high-technology industry in a variety of roles. Ms. Moyer's research coverage includes card payment systems, lending architecture and strategies to reach the unbanked. She is the agenda manager for Banking and Investment Services, leads the Core Applications core topic and started a Financial Services blog at Gartner (see http://blogs.gartner.com/kristin_moyer/). Ms. Moyer joined Gartner in 1999 and is based in Denver, Colorado, in the U.S.

Featured Programs
Payment projects: "agile" and other tips for success

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Thomas E. Murphy | Research Director

Thomas Murphy is a research director with Gartner, where he is part of the Web Services and Application Development Services. Mr. Murphy has more than 25 years of experience in IT, spending time as a developer, product manager, technical editor and industry analyst. Prior to rejoining Gartner, he worked at Microsoft in the Visual Studio Team System group. Previously, he was an analyst with Meta Group and Gartner. He has served on the board of directors for the OMG and led product strategies at ObjectShare. Early in his career, he served as a technical editor at Software Development and AI Expert magazines and built custom tools for scientific research and embedded systems. His development experience includes embedded systems, Smalltalk, Java, and model-based environments and agile techniques.

Featured Programs
Application Performance Testing

Paradigm shift for the software test: How to avoid the maintenance trap and elevate test automation to a business discipline!

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Yefim Natis | VP Distinguished Analyst

Yefim Natis is a Vice President and Gartner Distinguished Analyst in Gartner Research. Mr. Natis' research focuses on enterprise application software infrastructure, including technologies such as application servers, cloud application platforms and platforms as a service (PaaS), event-processing middleware, and transaction processing monitors. He also researches the fundamental software architectures, including event-driven architecture, service-oriented architecture and next-generation application architectures, as well as .NET and Java EE. Prior to joining Gartner, Mr. Natis worked at Magna Software, where he was director of software architecture and the principal architect of MAGNA X, a generator of service-oriented transaction processing applications. Mr. Natis' experience also includes IT architecture and IT management positions at Hogan Systems and Citigroup. He has 30 years of experience in enterprise IT.

Featured Programs

Realize the promise of the cloud: True elastic multitenancy and metering with the Waratek Cloud VM for Java

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Mark Nicolett | VP Distinguished Analyst

Mark Nicolett is a vice president in Gartner Research. His research in the security and privacy area focuses on vulnerability management, patch management, security information and event management and network access control. Mr. Nicolett's 17 years of experience in IT has been focused on IT operations, systems management, security management and storage management. As a principle technical consultant at Aetna, Mr. Nicolett was a major contributor to data center consolidation, disaster recovery, security, storage management and systems management projects. Industry experience has been focused on the design and implementation of information technology infrastructure for both large-scale and distributed systems.

Featured Programs

Advanced Threat and Breach Detection with SIEM 2.0 Big Data Security Analytics
Security Intelligence In a Post Perimeter World - What is it and how does it enable your business?
Regain the Advantage with SIEM

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Daniel O'Connell  | Research Director

Daniel O'Connell is a research director in Gartner's Enterprise Service group. His research focuses on cloud/managed service delivery of unified communications (UC), VoIP and contact centers. This includes the software-as-a-service payment model of enterprise applications, whereby users pay a monthly subscription fee. Mr. O'Connell works closely with established and emerging carriers that participate in the IPT, UC and contact center markets.

Featured Programs
Converged Telecommunications Solutions: Gaining a Competitive Advantage

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Lawrence Orans | Research Director

Lawrence Orans is a research director in Gartner Research. His research focuses on the integration of security within internal networks, with a particular emphasis on network access control, VoIP and content filtering. Prior to joining Gartner in 1997, Mr. Orans held systems engineering positions at IBM, 3Com and Bay Networks (via Wellfleet Communications), where he worked with enterprises on designing and implementing secure network infrastructures. In total, he has more than 20 years of experience in the industry.

Featured Programs
Securing Against Advanced Cyber Threats: A Profile of American Cancer Society
Effective DDI Strategies: Managing DNS Security with DNS, DHCP, IPAM (DDI) Solutions

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Eric Ouellet | Research VP

Eric Ouellet is a vice president in Gartner, where he is responsible for research activities and content delivery relating to data loss prevention (DLP); enterprise digital rights management (EDRM); PKI/PKO: Certificate Authorities (CA); database, application and storage encryption; encrypted e- mail; and virtualization and risk management.

Featured Programs
Email Encryption: Driving Business Value to Your Clients and Partners

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Eric Paulak | Managing VP

Eric Paulak is a managing vice president in Gartner Research, where he leads the Infrastructure Protection Team, which includes research on network and mobile security, application security, and security services. In prior roles as a manager and analyst, he has been responsible for network infrastructure, global communications services, and next-generation and value-added services, including voice and data convergence, IP VPNs, and remote and mobile worker solutions. Prior to joining Gartner in 1995, Mr. Paulak worked at the Center for Communications Management Information (CCMI), where he headed its telecommunications publishing and online services division. He previously wrote a weekly column in Network World Magazine on telecom regulatory issues. Mr. Paulak has also worked as a journalist, consultant and telecom manager.

Featured Programs
Security that Matters

 

Robert E. Passmore | Research VP

Bob Passmore, Ph.D., is a vice president in Gartner Research, where he focuses on storage. His primary research coverage is storage networking, which includes SAN (FC and iSCSI), NAS, fabric, management software, storage arrays and organizational issues. Mr. Passmore has 33 years of experience in IT, 24 of them in development, strategy and marketing of storage products with Compaq, Digital, Shugart and HP.

Featured Programs
Storage Strategies for Microsoft Exchange Server 2010

 

Earl Perkins | Research VP

Earl Perkins is a research vice president in the Security and Privacy team at Gartner. His focus areas include: 1) identity and access management (i.e., user provisioning, role life cycle management, role-based access and authorization management) and its market, services and processes; 2) enterprise application (e.g., SAP and Oracle) security and identity frameworks; 3) Web services, service-oriented architecture (SOA), and software as a service (SaaS) security and identity issues; and 4) secure development life cycles.

Featured Programs
Extending Identity Management Strategies to Secure the Cloud

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John Pescatore | VP Distinguished Analyst

John Pescatore is a vice president and research fellow in Gartner Research. Mr. Pescatore has 28 years of experience in computer, network and information security. Prior to joining Gartner, Mr. Pescatore was senior consultant for Entrust Technologies and Trusted Information Systems, where he started and managed security consulting groups. His previous experience includes 11 years with GTE, as well as employment with NSA and the U.S. Secret Service.

Featured Programs
▶ DDoS Mitigation for the Enterprise
▶ Adapting Security to Today's Data Center
▶ Proactive Understanding Advanced Persistent Threats
▶ Proactive Threat Discovery and Risk Mitigation Demands Situational Awareness
The Dangers of Laptops, Smartphones & Social Media to Enterprise Security

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Massimo Pezzini | VP & Gartner Fellow

Massimo Pezzini is a vice president and distinguished analyst in Gartner Research. His research focus is currently on application platforms, ultra high-end transaction processing technology, composite applications, service-oriented and event-driven architecture infrastructure and best practices, and application integration including integration appliances and mobile middleware.

Featured Programs
A Pragmatic Path to Navigating Your Applications to the Cloud
New Trends in Application Infrastructure to Improve Performance and Reduce Costs

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Daryl C. Plummer | Managing VP & Gartner Fellow

Daryl Plummer is a managing vice president, chief of Research and chief Gartner Fellow. He manages the Gartner Fellows Program, which is designed to allow senior analysts the opportunity to explore new research ideas and to elevate the Gartner culture and brand with clients. He is chief of Research for emerging trends, business process management (BPM), and enterprise architecture. In this capacity, Mr. Plummer is a primary analyst in cloud computing, service-oriented architecture, BPM, and emerging trends. With Gartner for 14 years, Mr. Plummer has more than 30 years of experience in the IT industry. Prior to joining Gartner, he was division director and technology coordinator for the State of Florida's Department of Management Services. Mr. Plummer was also data center director of the Technology Resource Center, at the time one of the largest data centers in Florida. In this capacity, he managed the introduction of statewide client/server systems and methodologies. He was instrumental in the creation of the state's TCP/IP network and designed and implemented the Florida Communities Network - Florida's economic Internet presence.

Featured Programs
Revealing the benefits of Platform-as-a-Service

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John Radcliffe | Research VP

John Radcliffe is a research vice president at Gartner in the information management team. His main research focus is master data management (MDM), with a special emphasis on MDM for customer data and creating the "single view of the customer." He is chair of Gartner's EMEA MDM Summit and was co-author of Gartner's Seven Building Blocks of MDM. He analyzes and comments on the MDM market and helps clients achieve successful MDM programs. Mr. Radcliffe joined Gartner in 1994. Since that time, he has worked in various roles in Gartner's Research organization, in addition to two years spent in Gartner Consulting, where he led the development of a global CRM practice area. During his time in Gartner Research, he has covered a range of topics, including database management systems, data warehousing, CRM architectures and technologies, CRM strategies, marketing campaign management, customer analytics, customer information management, and now MDM. He was one of the authors of Gartner's Eight Building Blocks of CRM framework. Mr. Radcliffe has more than 30 years of experience in the IT industry. Prior to joining Gartner, he held a variety of marketing and technical management positions in vendor and user organizations, including seven years at Oracle in the U.K.

Featured Programs
Operational MDM

Nigel Rayner | VP Research Director

Nigel Rayner is a vice president in Gartner Research, where he covers financial management applications and how finance systems impact the role of the CFO and the finance function. With more than 30 years of finance and business application experience, Mr. Rayner is an acknowledged expert on how to deploy financial management applications as part of an ERP strategy. His research also focuses on ERP instance consolidation and the implementation of shared services for finance.
Prior to joining Gartner, Mr. Rayner worked in the ERP/financial application vendor community in a variety of roles, including product marketing, product management and business development. He also has extensive experience in accounting and financial management gained in the oil industry, where he was European controller for a large multinational exploration and production company.

Featured Programs
The New Generation of Performance Management - Big Results from Small and Changeable Apps'
Increase Operating Efficiencies in Accounts Payable with ECM - Enterprise Content Management for AP

Phillip Redman | Research VP

Phillip Redman brings more than 15 years of experience in the wireless mobile and telecommunications industry, working with both developers and innovators of the latest mobile technologies and those aiming to use mobile and wireless technology strategically in their businesses. Mr. Redman has advised most of the Fortune 500, including senior CIOs and chief executives, and speaks in front of thousands every year at many global events. He is also a technical advisor for much of the national and trade media, appearing in print publications, radio and television.

Featured Programs
The Year Ahead: Mobile Enterprise Management (MEM) and the evolution of MDM
Taking an Architectural Approach to BYOD

James Richardson | VP Research Director

James Richardson is a research director at Gartner, where he focuses on business intelligence (BI) and performance management. Mr. Richardson joined Gartner in 2007. Before that, he spent 13 years with BI software vendor Hyperion Solutions in various roles, concluding his time with the company in a global market intelligence role, delivering competitive intelligence to field operations and strategic analysis to senior management. Prior to that, he worked in software development for a European system integrator on supervisory control and data acquisition (SCADA) systems for industry..

Featured Programs
Demonstrating the ROI of Your BI Investments


Jeffrey Roster | Research VP

Jeffrey Roster is a research vice president at Gartner as part of the Industry Market Strategies Worldwide unit covering the retail and wholesale industries. In this capacity, Mr. Roster consults on market strategies, competitive assessment of the IT services landscape, technology trends and the direction of IT spending to provide market research for IT vendors. Mr. Roster examines the critical technological and strategic issues and business processes that retailers experience in this dynamic multichannel environment. His current research spans retail hardware and software, social media, outsourcing, and cloud computing. Mr. Roster conducts primary research, writes foundational reports and develops market positioning.

Featured Programs
A Better Retail Experience: Enabling Retail Services Through Technology


Andy Rowsell-Jones | VP and Research Director

Andy Rowsell-Jones is a vice president and research director in Gartner's CIO & Executive Leadership Research Team, with interests in business and technology strategy, management, organization, and profit and cost improvement programs. His recent work has focused on Mobile, Lean in IT, performance metrics, portfolio management, IT cost reduction, stakeholder management and defining the management agendas for CIOs. Prior to joining Gartner, Mr. Rowsell-Jones worked for a number of management consultancies, including Accenture and Arthur D. Little, servicing clients in the financial services sector. He has worked extensively in Asia, Europe and North America.

Featured Programs
Preparing for Today's Mobile Workforce


Carol Rozwell | VP Distinguished Analyst

Carol Rozwell is a vice president and distinguished analyst on Gartner's Social Software and Collaboration team. Ms. Rozwell explores the dynamics of collaboration including social networks, communities and innovation. Prior to her current assignment, Ms. Rozwell focused her research on technology and standards for R&D productivity in the pharmaceutical industry. She joined Gartner during the e-business frenzy and helped clients electrify their business processes. She brings to her role extensive practical experience as an implementer of buy-side and sell-side e-commerce systems that is augmented by positions in marketing, consulting and strategic alliance management.

Featured Programs
Shared Success: The Competitive Advantage of Social Software in Business

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Dave Russell | Research VP

Dave Russell is a vice president at Gartner Research. His research specialty is storage management software with a focus on data recovery, including data deduplication, virtual tape libraries (VTL), continuous data protection (CDP) and storage resource management (SRM). He also covers information life cycle management (ILM). In addition, Mr. Russell covers both distributed and mainframe storage management software. Prior to joining Gartner, Mr. Russell spent five years as a developer/programmer for mainframe data recovery (DFSMSdss); five years as a development manager for an open systems data recovery product (TSM); three years as the manager of Tivoli Storage's Architecture department for the IBM Tivoli Portfolio (data recovery, SRM, SAN management); and two years as a technical strategist for the IBM TotalStorage Open Software portfolio. For the last few years, he has traveled the world meeting with customers and business partners, and speaking at storage conferences and to the press. He was responsible for defining and driving the technical strategy for the data recovery, SRM and SAN management offerings at IBM.

Featured Programs
Managing and Reducing Costs of Enterprise Data Protection

Transforming Backup and Recovery for the Future
Considerations and Best Practices for Virtualizing Business Critical Apps

A New Approach to Designing a Modern Storage Infrastructure

Primary Data Optimization - The Evolution of Dedupe 2.0

Next Generation Backup and Recovery for Virtual Environments

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W. Roy Schulte | VP Distinguished Analyst

Roy Schulte is a vice president and Distinguished Analyst in Gartner Research on the Application Strategy and Governance team. His specialties include event processing and ESBs. Prior to joining Gartner, Mr. Schulte was a product manager in financial systems engineering with Digital Equipment. His previous positions include system programmer, database administrator, application programmer, software product manager and manager of competitive analysis.

Featured Programs
Gain Efficiency. Avoid Risk. Seize Opportunity. Profiting from the Convergence of Events, Rules and Processes

Donna Scott | VP Distinguished Analyst

Donna Scott is a vice president and distinguished analyst in Gartner Research. She is responsible for research in the areas of real-time infrastructure, business availability, business continuity/disaster recovery and IT operations management. She focuses on best practices for IT operations management and architecture, end-to-end IT service management, 24/7 availability and private cloud computing research.

Featured Programs
Fabric-Based Infrastructure in Today’s Data Centers
Accelerate your journey to the private cloud
Recommendations for Managing a Fabric-based Infrastructure
A Private or Public Matter? Determining the Right Cloud Approach

Vi Shaffer | Research VP

Vi Shaffer is research vice president and global industry services director for healthcare providers at Gartner. As an analyst, she covers the office of the CIO and CMIO, including IT governance, strategic planning, and changing strategies and structures. She also evaluates healthcare megasuite vendors and covers major innovations and changes in healthcare business/clinical applications and business/clinical analytics, including corporate performance management/cost accounting, revenue management, ERP, and awareness platforms.

Featured Programs
The IT Remedy for Healthcare Revenue

Eric Siegel | Research Director, Gartner

Eric Siegel produces detailed research and analysis of WAN performance optimization techniques and products, quality of service (QoS) technical issues, network and application performance measurement, and incident and problem management tools and techniques. He was the founder of the performance consulting group at Keynote Systems, the Web performance measurement company, was the technical lead for all 70 datacomm specialists worldwide at Tandem Computers (now part of HP), is the author of two books on network performance and QoS, and first worked on the Internet (ARPANET) in 1976.

Mr. Siegel joined Gartner following the acquisition of Burton Group. Prior to that, he created the Web performance consulting group at Keynote Systems and was interviewed hundreds of times in the media about Internet performance. Previously, Mr. Siegel was the chief networking technologist for Tandem's technical marketing organization, supporting more than 70 specialists worldwide. He also wrote "Designing Quality of Service Solutions for the Enterprise" (John Wiley & Sons) and "Practical Service Level Management: Delivering High-Quality Web-Based Services" (with John McConnell; Cisco Press).

Featured Programs
Optimizing the Intelligent Network for Optimal Application Experience
 

Ron Silliman | Principal Research Analyst

Ron Silliman is a principal analyst in Gartner Research, where he focuses on infrastructure services in North America with an emphasis on hardware support services and the role of partnerships in service delivery. Mr. Silliman is the lead analyst for Unisys. . Prior to joining Gartner, Mr. Silliman worked in a variety of services marketing and market intelligence positions for ComputerLand, Vanstar, TSS and IBM. Previous to his IT experience, he held a series of executive positions in the nonprofit sector. He has taught at San Francisco State University and the University of California at San Diego, as well as teaching workshops at Brown University, New College of California and the Naropa Institute. Mr. Silliman has published more than 30 books and received numerous awards for his writing.

Featured Programs
Alternative Computer Hardware Support Solutions
 

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Jim Sinur | Research VP

Jim Sinur is a vice president in Gartner Research after a short stint with a BPM vendor. Prior to that, Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM areas at Gartner and is considered a thought leader. His research and areas of personal experience focus on business process improvement (BPI), business modeling, business process management technology (BPMT), processes for knowledge workers, process optimization business rules management (BRMS), and leveraging business applications in processes and goal-driven unstructured processes. Mr. Sinur was critical in creating the first Hype Cycle at Gartner, which has become a hallmark of Gartner analysis, along with the Magic Quadrant. He has been active in the rules, data and computing communities, helping shape direction based on practical experience.

Featured Programs
Gain Efficiency. Avoid Risk. Seize Opportunity. Profiting from the Convergence of Events, Rules and Processes

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Joe Skorupa | Research VP

Joe Skorupa is a research vice president in Gartner Research, where he is part of the Communications Research unit. His research focuses on maximizing application performance via advanced networking technologies including Layer 4-7 switching, server offload, WAN optimization and Wide Area File Services (WAFS), ECDN and XML processing. Mr. Skorupa also advises vendors on product, market and partnership strategies. Through extensive collaboration, Mr. Skorupa's research extends to intersections between networking and adjacent research areas including storage, servers and data center optimization, covering topics including Fibre Channel over Ethernet (FCOE), I/O virtualization, and emerging branch office and data center architectures. Mr. Skorupa has more than 25 years of experience in enterprise, service provider and storage networking. He has held a variety of engineering, marketing and analyst roles at companies such as FORE Systems, Bytex, Motorola and RHK.

Featured Programs
Navigating the sea of change in WAN Optimization

Scalable Data Center Network Fabrics

The Data Center Network: The Future Is Now

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Thomas Skybakmoen | Sr Research Analyst

Thomas Skybakmoen works in Gartner's Application Strategy and Governance group as a senior research analyst. His main focus is Managed File Transfer (MFT). Mr. Skybakmoen has eight years of experience in the IT industry. Prior to joining Research, he worked in Gartner's Client Support organization for four years, where close collaboration with analysts to further develop knowledge in IT, to participate and to co-author on research has been an integral part. He has been an active member on several e-mail distribution lists and taken an active part in areas of research within Gartner.

Featured Programs
Achieving Best Practices In Managed File Transfer

Making File Transfer a Strategic IT Asset

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Ed Thompson | VP Distinguished Analyst

Edmund (Ed) Thompson is a vice president and distinguished analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe. Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Featured Programs
Putting the Voice of Your Customers to Work for You

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John Van Decker | Research VP

As part of the administrative applications, compliance and business intelligence teams, he look after the research areas for everything that is CFO-related. He is the North American lead for these areas and focus on how to bring a technology solution into an enterprise, including the software, services and change management that will be required to achieve business value.

John has spent many years on the fence between the IT and Finance organizations, alternating back and forth several times over a 23 year career. He was a user, developer and implementer of financial management and operational applications and also worked for a software firm as VP of Strategy and spent over 5 years as an industry analyst in my focus areas. John held positions that bought, sold and researched financial management technologies. This brings a unique perspective to his role at Gartner as Industry Analyst..

Featured Programs

▶ Leveraging electronic data & workflow to optimize financial processes

Dale Vecchio | Research VP

Dale Vecchio is a research vice president in Gartner Research, where he works in the application development area of the Research Advisory Service. Mr. Vecchio specializes in strategies and technologies for the modernization of legacy systems. Application modernization approaches include service-oriented architecture (SOA), code transformation, rehosting and database migration. He helps organizations implement application modernization decisions, including platform migrations (particularly mainframes), application reimplementation and transition to packaged solutions. Tools and processes to improve maintenance and support of legacy systems are also part of his coverage area.

Previously, Mr. Vecchio covered year 2000 tools and strategies and consulted with many of the largest companies around the world on year 2000 conversion programs, contingency planning, risk assessment and software testing. He spent five years helping organizations understand their application portfolios and integrate existing systems with new application development. Prior to joining Gartner, he served as vice president of product marketing for Viasoft, where he was responsible for managing the company's technology and services to help companies assess, plan and manage the year 2000 century turnover problem, as well as the European currency conversion initiative. His 30 years of experience in the computer industry also include positions at Systems Center and Cincom Systems. Mr. Vecchio has spoken at many Gartner Events and industry conferences around the world, including spring and fall Symposiums, application development and integration conferences, Guide International, IDC Government, Information Systems Audit and Control Association, Software Productivity Group, Comdisco, and the National Association of Computer Consultant Businesses.

Featured Programs

▶ Mainframe Modernization: Moving to Alternative Platforms

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Leif-Olof Wallin | Research VP

Leif-Olof Wallin is a research vice president in Gartner Research, where he advises enterprise clients on all aspects of networking infrastructure and services. He is the global key initiative lead for Mobile Enterprise Strategy within Gartner and also the agenda manager of the associated research agenda. His research has a special focus on enterprise mobility, where he pays special attention to mobile application infrastructure, mobile security, remote access, mobile device management and enterprise sourcing of mobile applications.

Featured Programs

▶ Mobile Support's Biggest Challenge: Android - Supporting Mobile Users

Ken Weilerstein | Research VP

Ken Weilerstein is a research vice president specializing in document-related technologies. He closely tracks the printer, MFP and electronic output industries. Mr. Weilerstein advises Gartner's thousands of end-user clients on these subjects, helping them make decisions and prepare their strategic plans. He also takes the lead role in setting the agenda for print and related subject for Gartner's end-user clients. Mr. Weilerstein speaks at Gartner conferences and at other industry conferences, such as XPLOR.  Mr. Weilerstein has 20 years of experience as a computer industry analyst for printers and optical storage. Prior to joining Gartner, he was a computer industry analyst for McGraw-Hill. His previous experience was in technical documentation and sales..

Featured Programs

▶ Managed Document Services

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George Weiss | VP & Distinguished Analyst

Mr. Weiss has been analyzing server and operating system trends for Gartner since 1985. He leads Gartner's research and analysis in Unix, Linux, open-source trends and the future of servers.Mr. Weiss has 30 years of overall experience in a variety of marketing and analyst positions in the computer industry. Prior to joining Gartner, Mr. Weiss held marketing positions at Elbit, General Instrument, AT&T Bell Labs and ITT. He was also a consultant in the IT industry.

Featured Programs

Data Center Fabric Solutions
Critical Success Factors to Address Ever-Increasing IT Service Level Expectations while facing IT Cost Reduction Pressures

Roberta Witty | Research VP, Gartner

Roberta Witty is a research VP in Gartner Research, where she is part of the Compliance, Risk and Leadership group. Her primary area of focus is business continuity management and disaster recovery. Ms. Witty is the role specialty lead for the Gartner for IT Leaders (GITL) business continuity manager role. She is also a GITL Premier coach for Security and Risk.

Featured Programs

▶ Forward Thinking With An Emergency Notification System

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Greg Young | Research VP

Greg Young is a research vice president in Gartner. His primary coverage area is network security. Mr. Young has more than 20 years of experience in IT security in product companies, and in both the private and public sectors. He spent his military career in technology security and was head of IT security for the Federal Department of Communications. He received the confederation medal from the Governor General of Canada for his work with smart card security, headed a large security consulting practice, was chief security architect for a security product company, and headed several large security consulting practices.

Featured Programs
Today’s Blended Threats & DELL’s approach to a MULTI-LAYERED SECURITY SOLUTION

Next Generation Firewalls - Bringing Order to Application Chaos Across and Beyond the Enterprise

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Stanley Zaffos| Research VP

Stanley Zaffos is a vice president and research director in Gartner Research. His major areas of responsibility include storage systems, emerging storage architectures and technologies such as scale-out architectures and SSDs, cloud storage, replication software, storage consolidation and storage system pricing. Mr. Zaffos also helps clients develop storage strategies and identify the organizational implications of deploying new storage technologies into their environment. Mr. Zaffos held numerous marketing positions during his 12 years with the Amdahl Corporation, most recently as the storage strategy manager with responsibility for developing an integrated product strategy for the S/390, Unix and Windows storage markets. Previous assignments while at Amdahl included building and managing the competitive analysis organization, launching multiple processor and storage series, and defining future processor market requirements. Before serving at Amdahl, Mr. Zaffos held a variety of marketing and technical sales support positions with ITEL/NAS, the forerunner of HDS, and worked as an engineer and scientific programmer in the aerospace industry.

Featured Programs 

Drowning in Data and Starving for Information
Seizing the Big Data Opportunity with Scale-out NAS
Dispelling the Hype Around Private Storage Cloud Environments



Tim Zimmerman| Principal Research Analyst

Tim Zimmerman is a principal analyst in Gartner Research. His research includes networking issues focusing on wired and wireless local-area networking (WLAN) technologies and vendors as well as RFID and ruggedized mobile devices.
Previous Experience. Prior to joining Gartner, Mr. Zimmerman was responsible for alliance management for Intermec Technologies. Mr. Zimmerman's previous experience in the wired and wireless networking industry has included technical, marketing and management roles with Intermec, SyVox, Hand Held Products, Meru Networks and Norand, totaling more than 20 years.

Featured Programs
Designing for High Performance Wi-Fi
Mobility and Social Enterprise: Why "BYOD" Can be Achieved Without Compromise
Ingenious Mobile Solutions - Modular Devices Minimize Total Cost of Ownership

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