|
A Rob Addy | Research Director Rob Addy is a research director in Gartner's Technology & Service Provider Research division, focusing on software and hardware support services across EMEA. He also covers the provision of desktop support services in an outsourcing context within the region. Before joining Gartner, Mr. Addy worked as an ITSM professional for more than a decade. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, Mr. Addy gained insight into the service desk and support world from a wide variety of angles. Prior to joining the IT industry, Rob worked as a quality manager in the risk management, service and manufacturing sectors.  Back To Top ^Ant Allan, Ph.D. | Research VP, Gartner Ant Allan, Ph.D., is a research vice president in Gartner Research. He is a core member of the identity and access management (IAM) research community and specializes in IAM program management and in key "authentication" and related "administration" technologies, processes and best practices. Prior to joining Gartner, Ant Allan worked for two years as a product manager for security software products with a U.K. distributor. Before that, he worked for seven years in information security management for GA Life, focusing on IBM OS/390 RACF and information security policy, after short stints in application development and information technology training. Back To Top ^Gene Alvarez | Research VP Mr. Alvarez is a VP in the Gartner CRM research organization. Mr. Alvarez has 23 years of IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He is a recognized authority on retail and consumer packaged goods industry applications and practices. Mr. Alvarez is also an international expert on sell-side strategies and technologies such as: channel/partner relationship management, catalog/content management, sell-side e-commerce applications, catalog/configuration management and presentation, commerce/merchant applications and services, web content management, personalization and consumer portals. He has spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications. Prior to joining Gartner he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
Robert Anderson is a vice president in Gartner's Research organization responsible for enterprise business applications and infrastructure software for Small and Midsize Businesses (SMBs). Prior to joining Gartner, Mr. Anderson held various product marketing and management positions related to enterprise software at headquarters and in the field during a 17-year tenure with Digital Equipment. Back To Top ^Whit Andrews | VP Distinguished Analyst Whit Andrews is a vice president and distinguished analyst in Gartner Research. Mr. Andrews covers information access technologies, including enterprise search, and maintains the information access technology Magic Quadrant with Rita Knox. He is also a significant contributor to e-discovery research, including particularly the collection and review phases of e-discovery. He also addresses digital asset management, including strategies for addressing downloadable video in enterprises. Prior to joining Gartner, Mr. Andrews was a senior editor at Internet World magazine for four years, where he covered electronic commerce and the major Web portals. Previous to that, he worked as a newspaper reporter. Back To Top ^
BToby Bell | Research VP Toby Bell is a vice president in Gartner Research, responsible for a range of document and content management technologies for the High Performance Workplace group. Some key areas of coverage include vendors and trends in the enterprise content management (ECM) marketplace, business process management (BPM) as it applies to enterprise content (CEVA/WEBA), and content strategy, valuation, mining and analytics. Prior to joining Gartner, Mr. Bell was a senior manager and director for a leading global consulting firm. He was responsible for identifying business problems and related emerging technology solutions that resulted in the highest immediate cost recovery for clients, coordinating and communicating global research and testing efforts related to advanced and emerging technologies, and setting direction for the firm's technology architecture. He also led a team of rapid application developers in designing the firm's document management, knowledge and collaboration, marketing information, and back-office systems. Mr. Bell has held key management positions in large- and small-business advisory service organizations focused primarily on business intelligence, competitive intelligence, marketing technology and process improvement consulting.
Thomas Bittman is a vice president and distinguished analyst with Gartner Research. Mr. Bittman has led the industry in areas such as cloud computing, virtualization and infrastructure evolution. Mr. Bittman invented the term "real-time infrastructure," which has been adopted by major vendors and many enterprises as their infrastructure direction. He has served as Gartner's lead analyst covering IBM and Microsoft, and he served for three years as a member of Gartner's Senior Research Board. In 2005, he earned Gartner's Analyst of the Year Award. Before joining Gartner, Mr. Bittman was a division plan manager and chief software engineer with IBM, where he had development responsibility for four operating systems. ▶ Virtualization: The State of Trends & Technologies
Robert Booz is a managing vice president at Gartner, where he is the team manager for the Insurance segment of the Financial Services Industry Advisory Services team. The insurance team is a worldwide group serving property and casualty clients and life and health insurance clients, focusing on the intersection of IT and business issues. His personal research coverage areas include health insurance, including product development and implementation, strategic and tactical business transformation, and financial services in health products. He has a practitioner's approach to IT problem solving. ▶ Portal Strategies to Drive the High Performance Health Plan
Robert Hoyle Brown is a research vice president, responsible for Gartner's worldwide coverage of human resources outsourcing (HRO) and business process outsourcing (BPO) generally. He is also the research agenda manager responsible for the topic of business process services (BPS: use of external services - such as business consulting and BPO - to design, build and run functional process areas) across Gartner Research. Back To Top ^
CMatt Cain | Research VP Matt Cain is a vice president at Gartner, where he is the lead e-mail analyst. His coverage includes all collaboration modalities as well as collaboration theory. He is the creator of the concept of "contextual collaboration," which forecasts the marriage of collaboration services and business processes. Mr. Cain is co-author of "Strategies in Business Collaboration Management." Mr. Cain has more than 22 years of IT experience. He joined Gartner in April 2005 with the acquisition of Meta Group, where he specialized in e-mail and collaboration coverage. Before joining Meta Group in 1990, Mr. Cain was managing editor of MIS Week. He began his career as an editor for Electronic News. Back To Top ^French Caldwell | Research VP French Caldwell is a vice president in Gartner Research, where he leads governance, risk and compliance research. He also writes and presents on knowledge management. His research includes analysis of the impact regulatory developments on IT, compliance technologies, corporate governance, risk management and knowledge management. Prior to joining Gartner, Mr. Caldwell was the director of knowledge services in a global consulting practice, where he worked with strategic clients, including the Central Intelligence Agency and the Department of Defense. Mr. Caldwell completed a career as a nuclear submarine officer, and he has directed special congressional projects for the Secretary of the Navy and the Secretary of Defense. Back To Top ^Will Cappelli | Research VP Will Cappelli is a Research VP in the Enterprise Management area, focusing on automation, event correlation and fault analysis, management system architectures and Real Time Infrastructure issues. Mr. Cappelli most recently served as Director of Research for EMEA at Meta Group and had previously held a variety of analyst and management positions at a number of major research firms including Forrester/Giga Information Group, Ovum, New Science Associates and Real Decisions Corporation. Ted Chamberlin is a Research Director at Gartner, where he is part of the Network/Infrastructure group. His research focuses on the emerging communication services MPLS, IP-VPN and Metro Ethernet, Hosted IP telephony, as well as traditional carrier voice and data services. Mr. Chamberlin also covers application-based services such as application hosting, ASP, Web hosting, collocation and ASP. Prior to joining Gartner in 1998, Mr. Chamberlin held networking sales positions at Metro Business Systems, where he worked with end users on acquiring network equipment and implementing network designs. Previous to that, he worked in the technology recruiting division of Sony Music Entertainment in New York for four years. Back To Top ^Kenneth Chin | Research VP Kenneth Chin is a research vice president in Gartner Research covering enterprise content management. He is the lead analyst covering information retention management and archiving technologies. He also covers a variety of content management topics, including product selection, implementation and best practices. Mr. Chin has more than 18 years of experience in a variety of business and IT roles. Prior to joining Gartner, Mr. Chin was the worldwide director of strategic planning and business research at Eastman Kodak. He managed a global organization supporting the strategic planning, market planning, product development and merger and acquisition projects. He also has extensive experience in managing and implementing enterprise software infrastructure applications. He has held management positions in information systems, marketing and finance. Bill Clark | Research VP Bill Clark is a research vice president in Gartner Research. His research agenda includes context aware computing, mobile applications, the effect of mobile on business processes and workforces, multichannel and wireless application gateways, wireless local-area networks (WLANs), personal-area networking (Bluetooth), cellular phones, wireless networking and location technologies, and mobile software development and testing. Prior to joining Gartner, Mr. Clark worked at Ericsson for 10 years, where he served as both an architect and a product development manager for wireless communicators, GSM phones, and the infrastructure of public and private wireless networks. He also co-founded and served as CEO and CTO of a wireless startup company focused on WLAN applications, and he served as vice president of business development for a private firm focused on mobile field service management. Back To Top ^Kimberly Collins | Managing VP Kimberly Collins, Ph.D., is a managing vice president in Gartner Research for the CRM team and the research agenda manager for the Marketing and Sales Strategies, Processes and Technologies area. Her research focuses on CRM and marketing strategies and processes, as well as enabling technologies. Areas of primary focus include marketing resource management, enterprise marketing management, marketing performance management and lead management.
Terrence Cosgrove is a senior research analyst in Gartner Research, where he is part of the IT Operations group. His coverage includes client life cycle management, desktop support and desktop application delivery. In his previous role at Gartner, Mr. Cosgrove supported the Security and Risk management team, directing and advising on complex inquiries. Prior to joining Gartner, he was a research associate at Smith Barney, evaluating investment opportunities in IT companies. Before Smith Barney, he worked at Marketing Management Analytics as a research assistant, analyzing the sales impact of marketing and advertising. ▶ How Enterprise Mobility is Transforming the IT Service Desk Roger W. Cox | Research VP Roger Cox is a research vice president in Gartner Research, where he is part of the Global Storage Research unit. His focus encompasses disk storage systems, technology and market views. During his career with Gartner, he has worked with all the leading and many of the emerging storage companies, assisting them to develop winning product and go-to-market strategies, as well as compelling product positioning and messaging strategies. In addition to handling hundreds of inquiries annually from end users and investment and vendor clients, Mr. Cox is responsible for developing credible vendor market share and forecast reports for the external controller-based disk storage market. He is the lead author for many Gartner-branded research reports, including the Magic Quadrant for midrange disk arrays; SWOT reports for EMC, NetApp and IBM storage; Cool Storage Vendors report and Key Issues for Storage report. Mr. Cox also serves as the Research Agenda manager for Gartner's Global Storage Research community.
David Coyle is a research director in the IT operations management team of Gartner. His research focuses on IT service management including service desk, incident management, problem management, change management, process improvement (including the ITIL framework) and service-level agreement (SLA) management. Mr. Coyle helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that aligns to the goals of the business. Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several director-level positions within the infrastructure operations organization including managing IT support services in Europe while living in France. He was also a network and e-mail specialist at Taco Bell Corp. Back To Top ^Steve Cramoysan | Research Director Steve Cramoysan is a research director with Gartner's Technology & Service Provider Research group. Mr. Cramoysan works with end-user companies, investors and vendor clients on issues and questions about enterprise communications. His expertise includes unified communications, telephony and contact centers, especially the application of speech and voice response technologies for call center automation. Prior to joining Gartner, Mr. Cramoysan has more than 20 years of experience in telecommunications, including roles as a business marketing manager at Mitel, where he managed the U.K. Call Center business, and product marketing positions at Mercury Communications and Cognito Group, working in the fields of groupworking, videoconferencing and mobile data. Back To Top ^Debra Curtis | Research VP Debra Curtis is a research vice president in the Gartner IT Operations Management group. She is responsible for the research core topics of network management, event management and business service management. She focuses on best practices for IT operations management, improving IT management process maturity and end-to-end IT service management. Prior to joining Gartner, Ms. Curtis held product marketing and executive management positions at DeskTalk Systems and AXON Networks, both vendors specializing in network performance management. Ms. Curtis also spent 15 years at Digital Equipment Corporation, holding positions in product marketing, marketing planning, international marketing, software consulting and technical support. Back To Top ^
DDon Dixon | Research Director Don Dixon is a research director and the printing research community chair in Gartner's Technology and Service Provider Research organization, based in Monroe, North Carolina. Since joining Gartner in 1999, Mr. Dixon has focused on providing insight into the market dynamics that drive the imaging and printing spaces. Mr. Dixon's research provides insights into user buying decisions, printing solutions and smart MFP evolution, vendor marketing and channel strategies, best practices for print management, forecast and trends analysis, and many other factors influencing the imaging and printing markets. Mr. Dixon has more than 20 years of experience in IT, specializing in printing products, processes and solutions; print management; and training development, business process improvement, curriculum development and field support benchmark processes. Prior to joining Gartner, Mr. Dixon served as manager of the Curriculum Development Department of Ricoh University. In that role, he managed a staff of writers and instructional developers, and was responsible for the effective and efficient development of all training and collateral material for Ricoh copiers, printers, facsimile machines, digital duplicators, scanners and wide-format printers. Mr. Dixon also managed the Ricoh Training Center in West Caldwell, New Jersey. Before joining Ricoh, he worked for Canon USA in several technical and supervisory positions. Back To Top ^Nikos Drakos | Research Director Nikos Drakos, Ph.D., is a research director in Gartner Research, covering collaboration technologies and open source software. Prior to joining Gartner in 1997, Dr. Drakos was a founding member of a pioneering Web development company and was responsible for several high-profile interactive and transactional Web sites for European clients. Previously, he was employed as a post-doctoral research fellow working on object-oriented programming, visual languages, artificial intelligence and Web technology. During that time, he also led the effort around one of the first Open Source Web publishing systems, which is still widely used today. Back To Top ^
FMark Fabbi | VP Distinguished Analyst Mark Fabbi is a vice president, distinguished analyst and leads Gartner's research in Enterprise Network Infrastructure. His research focuses on all aspects of enterprise network design, including network technologies, vendors and strategies. A key focus for Mr. Fabbi's research is to advise clients on improving application performance using emerging and innovative network technologies. In addition, Mr. Fabbi's research covers both physical and logical networking technologies for emerging IP data center optimization. Prior to joining Gartner, Mr. Fabbi worked for Bell Canada and affiliated companies in a variety of technical and marketing management positions. He played a leadership role in developing internetworking and managed network service offerings and established key channel relationships with the pioneers of the emerging internetworking market. ▶ Giving the Data Center flexibility without complexity Joseph Feiman | VP & Gartner Fellow Joseph Feiman, Ph.D., is a research vice president and Gartner Fellow in Gartner Research. Mr. Feiman focuses on applications' security: technologies and methodologies enabling secure software life cycle, data privacy, security of large systems and packaged applications, legacies, SOA, Web 2.0, and security as a service. Mr. Feiman's research earned him a Gartner Thought Leadership Award for two consecutive years — 2003 and 2004. In 2007 he became Gartner Fellow. His background includes system and application programming, research and development, and management and consulting. Prior to joining Gartner, Mr. Feiman was manager of advanced technologies at American Greetings. ▶ Preemptive Strike: Take the Offensive with Application Security Testing Back To Top ^Peter Firstbrook | Research Director Peter Firstbrook is a leading authority on anti-malware and anti-spam. As a research director with Gartner, Mr. Firstbrook is responsible for all topics related to the endpoint security market and secure Web and e-mail gateway markets. He helps companies select strategic technology vendors and products, negotiate the best product price, and implement best practices. Before joining Meta Group in May 1997, Mr. Firstbrook was a financial analyst, implemented retail and branch office networks, developed software for tax reporting/invoicing programs, and was a database administrator. Back To Top ^Andrew Frank | Research VP Andrew Frank covers marketing and advertising technology trends as a research vice president with Gartner Research's media team. His research has focused on new opportunities in search engine marketing, viral marketing and social media, online video and consumer-generated advertising, mobile and next-generation TV advertising, engagement metrics, ad networks and exchanges, and advanced ad operations. Mr. Frank has spent more than 25 years focusing on technology-driven innovation for major media companies and startups, and the last 15 focused on interactive marketing and Internet development, providing him with knowledge not just of the technologies, but also of the business goals and practices of media and advertising companies. Back To Top ^
GMark Gilbert | Research VP Mark Gilbert is a vice president and research director in Gartner Research. He analyzes information infrastructure issues and technologies, including content management, document management, document imaging and records management technologies. Prior to joining Gartner, Mr. Gilbert was a general manager and vice president for Vignette, running the company's compliance solution organization. Before that, he was with Gartner from 1993-2004, and established the Content Management research area in 1999. In the late 1980s, he ran his own marketing consulting firm in Boston, Massachusetts. John E. Girard is a VP and distinguished analyst in Gartner's Info Security and Privacy Research Center. He specializes in business security and privacy solutions for wireless and mobile road warriors, extranet, remote offices and teleworkers. Mr. Girard was European research director for New Science Associates (acquired by Gartner), and a founder of the advanced network computing research practice. Previously, he was a software engineer at Pacific Bell, where he formed an Expert Systems R&D group and a software testing practice. His publications include "Building Knowledge Systems" (McGraw-Hill, 1989). Back To Top ^Eric Goodness | Research VP Eric Goodness is a Vice President in Gartner Research, where he is the Agenda Manager and customer lead for Managed Services in the Communications Sector. His research and advisory services focus on customer and vendor outsourcing and IT services issues surrounding business communications. Prior to joining Gartner, Eric held senior positions within the communications outsourcing and IT services industry. His experience includes operations and field management, strategic planning and services marketing. In his most recent vendor position, Eric served as the senior manager of services marketing for Nortel Networks Global Customer Care and Professional Services organizations, where his duties included business planning, go-to-market strategies, practice development, field marketing, and sales and alliance programs for both Enterprises and Service Provider organizations. Other noteworthy roles included product marketing responsibilities for Nortel's (Bay Networks) ServiceLink service which was the first equipment manufacturer offered remote IT management solution (similar to Cisco's acquisition of Netsolve now known as Cisco Remote Operations Services). Eric also served as the Director of the Network Services business for Cabletron Systems. In that capacity, he directed a worldwide organization responsible for network engineering and design for Cabletron customers, installation project management and custom network service programs. ▶ Trends Impacting IT Services & Outsourcing Back To Top ^Milind Govekar | Research VP Milind Govekar is a research vice president with Gartner Research. He is part of the IT Operations Management service with a focus on cloud computing management, application management (including SOA and Web 2.0 management and APM), performance management and capacity planning, IT service management, BSM, and open-source monitoring tools. Previous Experience
Mr. Govekar has more than 25 years of experience working in the IT industry in management and technical positions for end-user organizations and software companies. Prior to joining Gartner, Mr. Govekar worked as a design authority for the electricity deregulation project in the United Kingdom, where he covered a wide range of areas, including aligning and certifying IT processes with business processes and IT infrastructure management. He has experience in managing IT operations and software projects, and in developing IT strategies. He has worked in systems management, account management, consulting and systems support, as well as in developing communication and commercial software. Back To Top ^
HCameron Haight | Research VP Cameron Haight is a research vice president in Gartner Research. His primary research focus is on the management of server virtualization environments such as VMware, Citrix and Microsoft. Included in this effort is the development of operational best practices as well as the evaluation of emerging standards and technology providers. He also looks at the growing use of open-source software for the management of IT infrastructures. Prior to joining Gartner, Mr. Haight spent almost seven years at BMC Software in a variety of roles including sales support, research and development, and corporate development. Marti Harris | Research Director Marti Harris is a research director in Gartner Research, where her research area is higher-education technology strategies, including administrative and academic systems, learning technologies, distributed learning, e-learning, social networking, and CRM for enrollment management. Prior to joining Gartner, Ms. Harris had 20 years of experience in higher education, which included teaching in the areas of database analysis and design, system design, and management of IT. She taught both in computing and in business management departments. Administrative roles included the design and management of learning media labs. Ms. Harris is a professional librarian and was director of university libraries before moving to the computing teaching faculty.
Jack Heine is a research vice president in Gartner, where he is part of the IT Asset Management group. His research focuses on IT asset management processes, cost justification and budgeting, performance measurement, IT chargeback as well as general IT resource allocation and management issues. Immediately prior to joining Gartner, Mr. Heine was a consultant to NASA's Manned Space Flight Program, providing IT strategic planning support to the Shuttle Flight Software Development Facilities at the Johnson Space Center. In addition, Mr. Heine has held both engineering and technical management positions with Pertec Computers, Lockheed Aircraft and Bendix Field Engineering. Back To Top ^Gareth Herschel | Research Director Gareth Herschel is the lead analyst on the use of analytics to drive improved business performance in the area of customer relationships. Today's analytical enterprise uses metrics to improve (not just track) performance, employs predictive analytics to drive better decisions, and applies social network analysis and text mining to improve understanding of customer segmentation, value and satisfaction across the marketing and customer service channels. Previously, Mr. Herschel trained as a business analyst in finance and logistics functions of IT companies. Back To Top ^Jeffrey Hewitt | Research VP Jeffrey Hewitt is a research Vice President at Gartner, where he is part of the Server Markets Team. As a part of that team, he maintains a global trend view for all server types and contributes directly to the Quarterly Statistics and forecast views of North America. In addition, he analyzes technology developments, end-user requirements, and business model changes that relate to adjunct areas of information and server technology including operating systems, peripheral devices, software and services. He produces research based on this analysis that includes success-oriented strategic and tactical recommendations. Prior to joining Gartner, Mr. Hewitt was a director of product marketing for Unisys. Back To Top ^Janelle Hill | Research VP Janelle Hill is a vice president in Gartner Research. Her primary research area is business process management as both a management discipline and as an emerging set of technologies. Her current research agenda emphasizes the value of explicit process management techniques and technologies and linking business process improvement objectives to enterprise performance goals, objectives and strategies. Ms. Hill has more than 20 years of IT experience and is an industry expert on software infrastructure. She has held both technical and management roles in software architecture, database development, IT operations, and product marketing and sales. Prior to rejoining Gartner in 2005 with the acquisition of Meta Group, Ms. Hill was a lead middleware analyst for Meta Group. She also participated in the integration of Meta Group with Gartner. Previously, Ms. Hill held positions at Vitria, Gartner, MCI, IBM, Select Magazines and Standard Motor Products. Back To Top ^
JJohan Jacobs | Research Director Johan Jacobs is an enterprise application analyst focusing on CRM and ERP and specializing in self-service channels, processes and technologies. Mr. Jacobs has held several key roles in IT and financial services companies and is well-known as an authority on CRM e-services and ERP competency centers, with a keen focus on all call center multichannels. As the Gartner lead analyst for e-service, Mr. Jacobs focuses on Web chat, knowledge base for self-service, e-mail response management, virtual assistants, collaborative browsing and multimodal communication. Within ERP, Mr. Jacobs is passionate about competency centers and ERP-related support. He frequently speaks at local and international events and is often quoted in the press. Before joining Gartner, Mr. Jacobs was an industry IT analyst focusing on CRM, contact centers and business intelligence.
L. Frank Kenney is a Research Director for Applications Strategy and Governance in Gartner Research, where he is responsible for research in the governance of SOA infrastructure initiatives, Web services, business-to-business integration software, strategies, methodologies and technologies including SOA, EDI, FTP and XML. Prior to joining Gartner, Mr. Kenney held a management position with a major media advertising firm, where he oversaw all process of data and secure file distribution as well as communication logistics to worldwide franchises. Additionally, he was responsible for portal creation and maintenance, allowing end users easy Internet-based access to custom advertising productions. Previous to that, he supervised data center help desk and systems support for Executive Business Group, Inc. ▶ Agile Managed File Transfer for the Enterprise
Michael King is a research director at Gartner, where he is part of the Enterprise Network Services group. He is responsible for covering wireless data and applications in the United States and Canada. Mr. King also covers wireless applications, deployment, carrier services, data devices and security. Prior to joining Gartner in October 2000, Mr. King worked at Neopoint where he was a research lead/marketing manager responsible for market research in the wireless and data services areas as well as Neopoint's interactive marketing programs. Before Neopoint, Mr. King spent four years as a research analyst for META Group's Global Networking Strategies practice, covering wireless and wireline, services and hardware. Back To Top ^Ellen Kitzis | Research VP Ellen S. Kitzis is a vice president of Research at Gartner. She specializes in research for IT leaders, focusing on key issues such as IT-business alignment, organizational change, IT management strategies, governance, the CIO and the role of the IT leadership team. Traveling throughout the 50 states and Latin America, Ms. Kitzis frequently speaks with groups of CIOs on topical themes and issues. She is a spokesperson for Gartner for various CIO publications and has appeared a number of times on CNBC. She is co-author with Marianne Broadbent of "The New CIO Leader: Setting the Agenda and Delivering Results" (HBS Press, 2005). Back To Top ^Stephen Kleynhans | Research VP Stephen Kleynhans is a research vice president with Gartner. He has over 25 years of experience in the IT industry, specializing in end-user computing environments and rich media strategies. He advises clients on how to best exploit the expanding range of computing form factors, including desktops, information appliances, mobile/pervasive devices and emerging platforms and is an authority on personal computing strategies, including vendor assessment, desktop/server platforms, technical architecture and product selection and integration. Mr. Kleynhans is a long term Microsoft watcher and is frequently called upon to speak at conferences and provide commentary in the press. Prior to becoming an analyst in 1994, he worked in network integration and PC services, assisting clients in developing end-user computing strategies, and created and ran an extensive interoperability research and testing facility. Drew Kraus | Research VP Drew Kraus is a research vice president for the worldwide enterprise communications applications team of Gartner's Technology & Service Provider Research group. His research covers contact centers, unified communications, and various contact center and converged technologies. Before joining Gartner, Mr. Kraus spent more than 10 years in marketing voice-related technologies, focusing on market analysis and competitive positioning. His experience includes positions at Aspect Telecommunications and Octel Communications. ▶ Turning CapEx into OpEx: Realizing the Future in Hosted/On-demand Solutions
Avivah Litan is a Vice President and Distinguished Analyst in Gartner Research. Her area of expertise includes financial fraud, authentication, identity theft, fraud detection and prevention applications and other areas of information security and risk. She also covers payment systems and financial flows in the business-to-consumer and business-to-business markets. Before joining Gartner, Ms. Litan worked as a director of financial systems at the World Bank. She also worked as a journalist and columnist for the Washington Times. Back To Top ^Debra Logan | VP Distinguished Analyst Debra Logan is a vice president in Gartner Research. She covers enterprise content management, records management, knowledge management and worker productivity, intellectual capital and intellectual property topics and compliance as related to documentation and records. She is currently researching topics in enterprise information management, information quality, information assets and liabilities and e-discovery. Prior to joining Gartner, Ms. Logan was an independent consultant to IT organizations in the United Kingdom and Europe, helping them to formulate strategies and evaluate technologies. She had previously worked for a company that specialized in knowledge-based systems and artificial intelligence applications. ▶ Solving the eDiscovery Challenge with a High Performance Platform Mick MacComascaigh is a research director with Gartner Research and the lead analyst for Web content management, and he is responsible for IT leaders for enterprise content management (ECM) in Germany. Before joining Gartner, Mr. MacComascaigh was responsible for business development and strategic ECM consulting for Central Europe and key clients. ▶ Enterprise Content Management Neil MacDonald is a vice president, distinguished analyst and Gartner Fellow in Gartner Research, based in Stamford, Connecticut. Mr. MacDonald is a member of Gartner's information security and privacy research team, focusing on operating system and application-level security strategies. Specific research areas include Windows security, host-based intrusion prevention systems, converged endpoint security, service-oriented application security, business process management security and the integration of security into the application development process. Mr. MacDonald joined Gartner in 1995 as an analyst in Gartner's networking research team, where he focused on network computing infrastructure including identity and access management, directory services and networked operating system security. This later evolved into Gartner's identity and access management research area. From 2001-2003, Mr. MacDonald led Gartner's worldwide team of industry-focused analysts, extending Gartner's research relevancy outside of the IT department to business executives wanting to use information technology to better run their business. When this research team was folded back into the main research organization in 2004, Mr. MacDonald rejoined the Information Security research team.
Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM, and he is the research leader for customer service and support strategies. He researches customer service strategies, customer service CRM multichannel applications, software as a service (SaaS)/on-demand CRM applications, social networking, the "e-customer," CRM strategies, and e-customer and mobile CRM. Mr. Maoz has 20 years of international experience, with 12 years in CRM applications, contact centers, field service, SaaS and European market dynamics. ▶ The Crucial Customer Touch Point: Field Service in a Tight Economy Back To Top ^Robert F. Mason | Principal Research Analyst Robert Mason currently covers network services for Gartner. Prior to joining Gartner in 2007, Mr. Mason was the enterprise network architect for E.I. DuPont. He has also held senior technology and product marketing roles at MCI, Motorola Broadband and V-SPAN. Mr. Mason has had significant experience in Multiprotocol Label Switching, voice over Internet Protocol, video telepresence and broadband architectures. Back To Top ^Simon Mingay | Research VP Simon Mingay is a research vice president in Gartner Research. Mr. Mingay is currently researching environmental sustainability issues associated with the use of information and communications technology. He has researched and written extensively on issues related to the management of IT, such as the evolving IS organization, business/IT alignment, governance, service management, ITIL, process improvement, disaster recovery and business continuity management. Prior to joining Gartner, Mr. Mingay worked in the semiconductor industry in various roles within the IT organization, from IT service management to strategic planning within the group function. Back To Top ^John Morency | Research Director John Morency is a research director in Gartner Research. He is responsible for business continuity/disaster recovery at Gartner. He also focuses on compliance, security and risk management issues related to the implementation of effective disaster recovery. Prior to his career in research, Mr. Morency spent 14 years in technical, marketing and IT industry consulting, managing a wide range of services that included total cost of ownership, network complexity and infrastructure consolidation analyses. In addition, he is a Certified Information Systems Auditor (CISA), was a member of the Emergency Management program at Boston University, and currently serves as the Training Committee chairperson for the Boston chapter of the Information Systems Audit and Control Association (ISACA).
Scott Morrison is a research vice president in the Enterprise Network Services group of Gartner Research, focusing on the European enterprise communications network services market, including IP and MPLS network services, voice services, data center services, broadband services, and the regulatory environment, as well as taking global responsibility for video telepresence services and remote working. Prior to joining Gartner, Mr. Morrison ran the consulting group for a U.K. market development firm, MDI Ltd., and was previously director of market strategy with German service provider Telint Global and U.S. broadband technology vendor Narad Networks. Before that, Mr. Morrison ran operational consulting for Nortel Networks' broadband division, and was a project manager for triple-play services with U.K. cable operator Telewest. Mr. Morrison started his career in technology inward investment in Scotland. Back To Top ^Thomas E. Murphy | Research Director Thomas Murphy is a research director with Gartner, where he is part of the Web Services and Application Development Services. Mr. Murphy has more than 25 years of experience in IT, spending time as a developer, product manager, technical editor and industry analyst. Prior to rejoining Gartner, he worked at Microsoft in the Visual Studio Team System group. Previously, he was an analyst with Meta Group and Gartner. He has served on the board of directors for the OMG and led product strategies at ObjectShare. Early in his career, he served as a technical editor at Software Development and AI Expert magazines and built custom tools for scientific research and embedded systems. His development experience includes embedded systems, Smalltalk, Java, and model-based environments and agile techniques. Back To Top ^
NYefim Natis | VP Distinguished Analyst Yefim Natis is a vice president and Gartner distinguished analyst in Gartner Research. Mr. Natis' research focuses on enterprise software infrastructure, including technologies such as application servers, cloud application platforms, application platform suites, integration and event-processing middleware, and TP monitors. He also researches the fundamental software architectures, including event-driven architecture, service-oriented architecture,.NET and Java EE. Mark Nicolett | VP Distinguished Analyst Mark Nicolett is a vice president in Gartner Research. His research in the security and privacy area focuses on vulnerability management, patch management, security information and event management and network access control. Mr. Nicolett's 17 years of experience in IT has been focused on IT operations, systems management, security management and storage management. As a principle technical consultant at Aetna, Mr. Nicolett was a major contributor to data center consolidation, disaster recovery, security, storage management and systems management projects. Industry experience has been focused on the design and implementation of information technology infrastructure for both large-scale and distributed systems. ▶ Important Characteristics of a Comprehensive Security Event Management Solution
Frances O'Brien is a research vice president in Gartner's IT Asset Management group. She focuses on Microsoft licensing, pricing and negotiation strategies, IT leasing, asset management, and IT equipment disposal. Since joining Gartner, Ms. O'Brien has participated in the development of the life cycle management, IT procurement and negotiations practices for the IT Asset Management group. Ms. O'Brien has more than 17 years of experience in financial and treasury operations. Prior to joining Gartner, Ms. O'Brien was employed by a small IT venture capital firm, where she was involved with the development and implementation of IT procurement and management practices. Before that, Ms. O'Brien was treasurer of Keene Corp., a publicly traded manufacturing firm, where she managed a large investment portfolio and was involved with the assimilation and integration of acquired companies. Back To Top ^Lawrence Orans | Research Director Lawrence Orans is a research director in Gartner Research. His research focuses on the integration of security within internal networks, with a particular emphasis on network access control, VoIP and content filtering. Prior to joining Gartner in 1997, Mr. Orans held systems engineering positions at IBM, 3Com and Bay Networks (via Wellfleet Communications), where he worked with enterprises on designing and implementing secure network infrastructures. In total, he has more than 20 years of experience in the industry. ▶ Web 2.0 - How to do it securely Thomas Otter | Research Director Thomas Otter is a research director in Gartner Research. He covers human capital management (HCM) trends and technologies, including core HR, payroll, talent management and workforce analytics. As part of this research, Mr. Otter analyzes organization models, such as shared services and business process outsourcing, and he has a strong interest in how emerging technologies can improve HR and organizational performance. Mr. Otter also covers European HCM compliance issues, such as data protection law. Mr. Otter is Gartner's lead analyst for SAP. Prior to joining Gartner, Mr. Otter worked at SAP in a variety of roles, including business development, sales and key account strategy. Most recently, he was chief business solution architect for HCM in EMEA. He has extensive experience in global HR technology deployments, especially with larger multinational organizations. Back To Top ^
Eric Ouellet is a vice president in Gartner, where he is responsible for research activities and content delivery relating to content monitoring and filtering (CMF)/data loss prevention (DLP), enterprise digital rights management (EDRM), PKI/PKO, database and application encryption, encrypted e-mail, biometrics, and risk management. Mr. Ouellet has worked in the networking and information security industry since 1990 and has strong operational and network security experience at all levels of the IT organization, including hands-on system implementations, technology architecture design, program management, and certification and accreditation activities. Prior to joining Gartner, he was responsible for the design and implementation of leading backbone networks and public key infrastructure deployments currently in use and for devising operational policies and procedures to meet leading governance requirements. Mr. Ouellet has consulted for financial, commercial, government, and military customers worldwide, and regularly speaks at leading networking and security conferences. He has developed and delivered CISSP training classes leading to the certification of more than 1,600 new CISSPs, and is a published author with McGraw-Hill and Syngress Publishing in the fields of monitoring, networking, and security. Raymond Paquet is a managing vice president in Gartner Research, responsible for the IT Operations and Enterprise Management research at Gartner. This includes asset management, change management, configuration management and problem management, as well as desktop, server, application, network and database management. In his previous research role at Gartner, he focused on storage management, backup/restore, storage management costs and cost justification for storage management solutions. Before that, Mr. Paquet developed research in Network & Systems Management (NSM), focusing on enterprise management, return on investment and cost justifications of management solutions. Prior to joining Gartner, Mr. Paquet was the director of product management/marketing at Cereva Networks, where he was involved in numerous product features, planning, pricing and marketing projects. Before Cereva Networks, Mr. Paquet was a principal consultant with Onsett International, where he provided strategic IT planning services to Fortune 100 corporations. In this capacity, he assisted clients in sourcing decisions, networked systems management planning, tools evaluations, and operations and LAN service provisioning. Earl Perkins | Research VP Earl Perkins is a research vice president in the Security and Privacy team at Gartner. His focus areas include: 1) identity and access management (i.e., user provisioning, role life cycle management, role-based access and authorization management) and its market, services and processes; 2) enterprise application (e.g., SAP and Oracle) security and identity frameworks; 3) Web services, service-oriented architecture (SOA), and software as a service (SaaS) security and identity issues; and 4) secure development life cycles. Back To Top ^
John Pescatore is a vice president and research fellow in Gartner Research. Mr. Pescatore has 28 years of experience in computer, network and information security. Prior to joining Gartner, Mr. Pescatore was senior consultant for Entrust Technologies and Trusted Information Systems, where he started and managed security consulting groups. His previous experience includes 11 years with GTE, as well as employment with NSA and the U.S. Secret Service. ▶ Security Never Sleeps: Protecting Data at Rest with Encryption ▶ Enterprise Data Protection: Reduce Cost and Complexity of Data Security and Compliance
Massimo Pezzini is a vice president and Gartner Fellow. His research focus is currently on application platforms, ultra high-end transaction processing technology, composite applications, service-oriented and event-driven architecture infrastructure and best practices, and application integration including integration appliances and mobile middleware. Mr. Pezzini has decades of experience in distributed computing, middleware technology and software architectures. Throughout his career, he had responsibilities in software development, project management, pre-sales support, consulting and product marketing. Prior to joining Gartner, Mr. Pezzini was managing director of the Internet Business Unit of Infostrada, an Italian telecom provider. Before that, he held various positions in the Olivetti group. Back To Top ^Daryl C. Plummer | Managing VP & Gartner Fellow Daryl Plummer is a managing vice president, chief of Research and chief Gartner Fellow. He manages the Gartner Fellows Program, which is designed to allow senior analysts the opportunity to explore new research ideas and to elevate the Gartner culture and brand with clients. He is chief of Research for emerging trends, business process management (BPM), and enterprise architecture. In this capacity, Mr. Plummer is a primary analyst in cloud computing, service-oriented architecture, BPM, and emerging trends. With Gartner for 14 years, Mr. Plummer has more than 30 years of experience in the IT industry. Prior to joining Gartner, he was division director and technology coordinator for the State of Florida's Department of Management Services. Mr. Plummer was also data center director of the Technology Resource Center, at the time one of the largest data centers in Florida. In this capacity, he managed the introduction of statewide client/server systems and methodologies. He was instrumental in the creation of the state's TCP/IP network and designed and implemented the Florida Communities Network - Florida's economic Internet presence. Back To Top ^
Paul Proctor is a vice president, distinguished analyst, and the role service director for security and risk management. His coverage includes enterprise and IT risk management, security program management, and compliance. His primary market coverage includes data loss prevention, IT GRC management, and continuous controls monitoring, with secondary coverage in enterprise monitoring, IDS/IPS and event log management. Back To Top ^
Nigel Rayner is a research vice president in Gartner Research, where he covers financial management systems and how finance systems impact the role of the CFO and the finance function. As part of this research, Mr. Rayner covers financial application deployment strategies as part of an ERP strategy and the implementation of shared services of finance. Mr. Rayner also covers corporate performance management, which includes such areas as budgeting and planning, financial consolidation and activity-based costing. Prior to joining Gartner, Mr. Rayner worked in the ERP/financial applications vendor community in a variety of roles, including product marketing, product management and business development. He also has extensive experience in accounting and financial management gained in the oil industry, where he was European Controller for a large multinational exploration and production company. Back To Top ^John P. Roberts | VP Distinguished Analyst John Roberts is a research vice president and distinguished analyst in Gartner CIO Research, based in Asia/Pacific, where he specializes in business and IT transformation. Mr. Roberts conducts research and provides advice and support for Gartner clients on business and IT transformation, improving business processes, IT strategic planning and governance, business value of IT, organization and management strategies, and process and performance management. Prior to joining Gartner, Mr. Roberts worked at Mobil Oil Australia, where he most recently held the position of general manager of information systems. Prior experience includes strategic business planning, business process re-engineering, quality improvement initiatives, and project management and process engineering in the manufacturing industry. Back To Top ^Dave Russell | Research VP Dave Russell is a vice president at Gartner Research. His research specialty is storage management software with a focus on data recovery, including data deduplication, virtual tape libraries (VTL), continuous data protection (CDP) and storage resource management (SRM). He also covers information life cycle management (ILM). In addition, Mr. Russell covers both distributed and mainframe storage management software. Prior to joining Gartner, Mr. Russell spent five years as a developer/programmer for mainframe data recovery (DFSMSdss); five years as a development manager for an open systems data recovery product (TSM); three years as the manager of Tivoli Storage's Architecture department for the IBM Tivoli Portfolio (data recovery, SRM, SAN management); and two years as a technical strategist for the IBM TotalStorage Open Software portfolio. For the last few years, he has traveled the world meeting with customers and business partners, and speaking at storage conferences and to the press. He was responsible for defining and driving the technical strategy for the data recovery, SRM and SAN management offerings at IBM. ▶ Maximize Your Strategy for Migration, Virtualization, Availability, and Desktop Management ▶ ROI Strategies for Effective Backup and DR
Adam Sarner is a research director at Gartner, responsible for global coverage on CRM, with a focus in marketing automation. This includes multichannel campaign management, lead management, marketing analytics, segmentation, loyalty marketing, online marketing, and social CRM strategy and technology. In addition, he is a member of the Customer-Centric Web team at Gartner, concentrating on customer experience and company/customer engagement over the Web. Mr. Sarner has defined and writes about the power of "Generation Virtual" — their growing use of anonymous online personas and their unstoppable influence on business and culture, online and off. Before covering marketing automation, Mr. Sarner covered the e-commerce market within CRM. Tom Scholtz | Research VP Tom Scholtz is a research vice president in Gartner, where he advises clients on security management strategies, technologies, and trends, and is an acknowledged authority on information security policy design, security organizational dynamics, and security management processes. Based in the United Kingdom, Mr. Scholtz is a regular presenter at European industry events. Mr. Scholtz has more than 20 years of experience in information security and systems management. His background includes extensive technology experience in the utility and banking industries. Mr. Scholtz joined Gartner in April 2005 with the acquisition of META Group, where he was an analyst for eight years. Before META Group, he served in various IT architecture and operations roles for a number of South African companies. Donna Scott | VP Distinguished Analyst Donna Scott is a vice president, distinguished analyst in Gartner Research. She is responsible for real-time infrastructure, business availability and business continuity/disaster recovery at Gartner. She focuses on best practices for IT operations management and architecture, end-to-end IT service management and 24x7 availability. Prior to her career in research, Ms. Scott spent 10 years in management consulting, managing medium- to large-scale business process engineering and business application implementations, including enterprise resource planning and financial systems. Ron Silliman | Principal Research Analyst Ron Silliman is a principal analyst in Gartner Research, where he focuses on infrastructure services in North America with an emphasis on hardware support services and the role of partnerships in service delivery. Mr. Silliman is the lead analyst for Unisys. Prior to joining Gartner, Mr. Silliman worked in a variety of services marketing and market intelligence positions for ComputerLand, Vanstar, TSS and IBM. Previous to his IT experience, he held a series of executive positions in the nonprofit sector. He has taught at San Francisco State University and the University of California at San Diego, as well as teaching workshops at Brown University, New College of California and the Naropa Institute. Mr. Silliman has published more than 30 books and received numerous awards for his writing. . Joe Skorupa is a research vice president in Gartner Research, where he is part of the Communications Research unit. His research focuses on maximizing application performance via advanced networking technologies including Layer 4-7 switching, server offload, WAN optimization and Wide Area File Services (WAFS), ECDN and XML processing. Mr. Skorupa also advises vendors on product, market and partnership strategies. Through extensive collaboration, Mr. Skorupa's research extends to intersections between networking and adjacent research areas including storage, servers and data center optimization, covering topics including Fibre Channel over Ethernet (FCOE), I/O virtualization, and emerging branch office and data center architectures. Mr. Skorupa has more than 25 years of experience in enterprise, service provider and storage networking. He has held a variety of engineering, marketing and analyst roles at companies such as FORE Systems, Bytex, Motorola and RHK. ▶ The Value of Application Delivery Controllers
Edmund (Ed) Thompson is a vice president at Gartner, where he serves in the Customer Relationship Management practice. He is responsible for managing and coordinating the CRM strategy and for implementing the research agenda. His current focus is customer experience management, harnessing IT for growth, SAP CRM and CRM in Europe. Before his current research focus, Mr. Thompson was responsible for Gartner's European coverage of Windows NT, Windows 2000, and analysis of midrange servers and server consolidation. Prior to joining Gartner, he was a consultant at INTECO Corp., where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and systems integrator based in the United Kingdom. Joseph Unsworth is a research director with Gartner Technology and Service Provider group, where he covers NAND flash memory and its main applications, flash cards and USB flash drives and the emerging area of Solid-State Drives. Mr. Unsworth created the flash card, USB flash and solid-state drive research that includes comprehensive forecasting and market share analysis. He has expanded Gartner's NAND flash coverage to include related device technologies and is responsible for developing NAND flash supply and demand analysis. He also supports Gartner's semiconductor memories research. Back To Top ^
VJeff Vining | Research VP T. Jeff Vining is a research vice president in Gartner Research, where he covers homeland security and law enforcement.
Prior to joining Gartner, Mr. Vining was the executive director of a federal government-sponsored advisory council tasked with identifying emerging technologies for public safety application. Before this position, Mr. Vining served as an attorney advising the Federal Bureau of Investigation, Department of the U.S. Navy and the Arkansas State Police. Mr. Vining previously served on the International Association of Chiefs of Police Highway Safety Subcommittee and currently serves on the GOVSEC/USLaw advisory boards, participates in a local community emergency response team and serves on a local government emergency preparedness committee, as well as the advisory board to the Salvation Army. Back To Top ^
David Williams is a research vice president in Gartner Research's IT Operations and Enterprise Management team. Mr. Williams focuses on IT operations management, fault management, event correlation and analysis (ECA), IT operations behavior learning technology, data center tools consolidation, data center automation, and run book automation (IT operations process automation). Before joining Gartner, Mr. Williams was vice president of marketing at AlterPoint, a pioneer of enterprise network configuration management products. Before AlterPoint, he was director of worldwide marketing at BMC Software and vice president of corporate marketing at IT Masters (acquired by BMC Software in April 2003). While working at IBM Tivoli, Mr. Williams held a number of executive roles, including vice president of product strategy and product management, responsible for Tivoli's $1.8 billion enterprise management portfolio. Prior to that, he was IBM Tivoli's director of corporate research and analysis. Mr. Williams' other experience includes being research director for Gartner's networked systems management service, European senior technologist for Unicenter at CA, and 10 years with Digital Equipment, where he held a number of roles, spanning computer operations, software services, software engineering, product management, and finally becoming the European systems and network product marketing manager. Back To Top ^
YGreg Young | Research VP Greg Young is a research vice president in Gartner. His primary coverage area is network security. Mr. Young has more than 20 years of experience in IT security in product companies, and in both the private and public sectors. He spent his military career in technology security and was head of IT security for the Federal Department of Communications. He received the confederation medal from the Governor General of Canada for his work with smart card security, headed a large security consulting practice, was chief security architect for a security product company, and headed several large security consulting practices. ▶ Using Next Generation Firewalls to Regain Application Visibility and Control |
