| A Patricia Adams | Research Director Patricia Adams is a research
director in Gartner Research. She is the lead analyst on IT asset
management tools and technologies, including asset repository,
autodiscovery/inventory and software usage tools. Her research area
includes IT asset management processes, best practices, and
implementation methodologies associated with software asset management
and IT asset management. Ms. Adams also co-covers configuration
management databases and IT service dependency mapping tools in her
research focus. Mr.
Alvarez is a VP in the Gartner CRM research organization. Mr. Alvarez
has 23 years of IT experience in business impact assessment, vendor
management, project management, software development and delivery of
complex business applications. He is a recognized authority on retail
and consumer packaged goods industry applications and practices. Mr.
Alvarez is also an international expert on sell-side strategies and
technologies such as: channel/partner relationship management,
catalog/content management, sell-side e-commerce applications,
catalog/configuration management and presentation, commerce/merchant
applications and services, web content management, personalization and
consumer portals. He has spoken at many industry-related conferences
worldwide and has been published/referenced/featured in various media
and trade publications. Prior to joining Gartner he held positions with
Nine West Group, KPMG Peat Marwick, New York Power Authority and
AT&T Communications. ▶ The value of a “next gen” product configurator Ray Barger | Research Director Ray Barger, Jr., is a research director working in the Gartner Supply Chain Research group, with specific focus on industrial and aerospace and defense (A&D) supply chain best practices. Before joining Gartner, Mr. Barger was director of Supply Chain at ViaSat, responsible for corporate supply chain strategy and execution, including strategic sourcing, supplier relationship management, procurement, warehousing, transportation/logistics, and compliance. The ViaSat wireless electronics design and manufacturing environment was 50% commercial (primarily B2B) and 50% government products, which were sourced via an Electronics Manufacturing Services (outsourced manufacturing) model. He led supply chain user implementations of Oracle Purchasing, iSupplier Portal, iProcurement and Advanced Planning Systems applications, as well as Agile Product Lifecycle Management and Product Cost Management applications. Mr. Barger was a Gartner and AMR Research client.
Toby
Bell is a vice president in Gartner Research, responsible for a range
of document and content management technologies for the High
Performance Workplace group. Some key areas of coverage include vendors
and trends in the enterprise content management (ECM) marketplace,
business process management (BPM) as it applies to enterprise content
(CEVA/WEBA), and content strategy, valuation, mining and analytics.
Prior to joining Gartner, Mr. Bell was a senior manager and director
for a leading global consulting firm. He was responsible for
identifying business problems and related emerging technology solutions
that resulted in the highest immediate cost recovery for clients,
coordinating and communicating global research and testing efforts
related to advanced and emerging technologies, and setting direction
for the firm's technology architecture. He also led a team of rapid
application developers in designing the firm's document management,
knowledge and collaboration, marketing information, and back-office
systems. Mr. Bell has held key management positions in large- and
small-business advisory service organizations focused primarily on
business intelligence, competitive intelligence, marketing technology
and process improvement consulting. ▶ Get relevant or get lost - Targeting: The Driver behind Online Customer Engagement ▶ Transforming Content Management with Cloud Mark Beyer | Research VP Mark
Beyer is a research director in Gartner, where he has specialized in
data integration and business intelligence strategies, architecture
design and technologies for data warehousing, data marts, and data
integration. His area of coverage extends into SOA principles for data
management. Mr. Beyer has extensive experience in IT project and
program delivery utilizing multiple project management and systems
design methodologies. Prior to joining Gartner, Mr. Beyer worked as an
implementation consultant delivering enterprise analytics and data
warehousing with direct field experience for BearingPoint, Ascential
Software, Ardent Software and Prism Solutions since 1997. He is a data
integration services architect as well as an experienced data modeler
with expertise in deriving physical database design from logical models.
Kamlesh Bhatia | Research Director Kamlesh Bhatia is a research
director with
Gartner's Technology & Service Provider Research group. Mr.
Bhatia
is part of the Communication Service Provider Technology team, focusing
on carrier IT and back-office initiatives. He covers the areas of
carrier operations and business support systems, including information
management, network awareness and policy-based control. He also tracks
offshoring initiatives of telecom carriers and competitive positioning
of leading IT services vendors in this space. Mr. Bhatia has more than
12 years of experience in design, development and management of telecom
carrier IT processes and solutions. Prior to joining Gartner, Mr.
Bhatia worked in numerous roles, including as a senior technical
architect and program manager focusing on carrier IT transformation. He
has also led a high-level solution design team for a leading European
carrier undergoing transformation to an all-IP network. Mr. Bhatia has
also worked with a leading Indian carrier and has led teams looking
into vendor analysis, implementation and management of telecom OSS/BSS
products and solutions. Bob Blakley | Research VP Bob Blakley is VP, distinguished
analyst and agenda manager for Gartner IT1 Identity and Privacy. Dr.
Blakley is past general chair of the IEEE Security and Privacy
Symposium and the ACSA New Security Paradigms workshop. He was awarded
ACSAC's Distinguished Security Practitioner award in 2002 and is a
frequent speaker at information security and computer industry events.
Mr. Blakley was general editor of the OMG CORBASecurity specification
and the OASIS SAML specification and was the first Chair of the OATH
Joint Coordinating Committee. He is the author of "CORBASecurity: An
Introduction to Safe Computing with Objects," published by
Addison-Wesley. Dr. Blakley also participated in the National Academy
of Sciences panels "Authentication Technologies and Their Privacy
Implications" and "Whither Biometrics." Dr. Blakley holds 19 patents in
cryptography and information security, and he publishes regularly in
the academic literature on information security and privacy.
Robert Booz is a managing vice
president at Gartner, where he is the team manager for the Insurance
segment of the Financial Services Industry Advisory Services team. The
insurance team is a worldwide group serving property and casualty
clients and life and health insurance clients, focusing on the
intersection of IT and business issues. His personal research coverage
areas include health insurance, including product development and
implementation, strategic and tactical business transformation, and
financial services in health products. He has a practitioner's approach
to IT problem solving.
Robert
Hoyle Brown is a research vice president, responsible for Gartner's
worldwide coverage of human resources outsourcing (HRO) and business
process outsourcing (BPO) generally. He is also the research agenda
manager responsible for the topic of business process services (BPS:
use of external services - such as business consulting and BPO - to
design, build and run functional process areas) across Gartner Research. ▶ HR
Outsourcing Delivers on its Promise
Tiffani Bova is a vice president
with Gartner Research, where she works in the IT Marketing and Channel
Strategies group covering the topics of indirect channel programs and
go-to-market and sales strategies worldwide. Ms. Bova's area of
specialization includes the development of comprehensive indirect
channel programs (recruitment, enablement, tools), go-to-market sales
coverage models, the impact of alternative models on the traditional
channel, and trends in IT distribution. In addition, Ms. Bova conducts
significant public speaking and publishing in leading industry
periodicals on these topics. She spends a significant amount of time
with IT vendors (large and small) that are looking to launch or enhance
an existing program, improve the leverage of their distribution
partners, and expand their reach in the global market. Her job would
not be complete without significant interaction with the channel
partners to ensure she understands what they need and expect from their
vendor partners to be successful in today's market.  Back To Top ^ CWill Cappelli | Research VP Will
Cappelli is a Research VP in the Enterprise Management area, focusing
on automation, event correlation and fault analysis, management system
architectures and Real Time Infrastructure issues. Mr. Cappelli most
recently served as Director of Research for EMEA at Meta Group and had
previously held a variety of analyst and management positions at a
number of major research firms including Forrester/Giga Information
Group, Ovum, New Science Associates and Real Decisions Corporation. ▶ Overcoming APM Challenges with Predictive Analytics for IT ▶ Assuring End-to-End Application Performance ▶ Application Performance Monitoring - What is it? What can it do for IT and the business? ▶ Competing in a mobile world: The new Application Performance Monitoring playing field David J. Cappuccio is a
managing
vice president and chief of research for the Infrastructure teams with
Gartner, responsible for research in data center design, construction
and cost models, data center futures, servers, power/cooling, green IT,
virtualization and data center consolidation strategies. Mr.
Cappuccio's experience extends more than 41 years in the technology
arena, including financial services, IT operations, market research and
management consulting. Starting in 1992, he spent 10 years at Gartner
in various research and executive roles, including group vice president
and general manager of Gartner's worldwide Research organization. David Cearley | Vice president and Gartner Fellow David Cearley is a
leading
authority on information technology. As a member of Gartner Research,
Mr. Cearley analyzes emerging business and technology trends and
explores how these trends shape the way individuals and companies
derive value from technology. His current research is focused on cloud
computing and how Internet and Web technologies, standards and business
models are impacting the IT landscape.
Ted Chamberlain| VResearch Director Ted Chamberlin is a
research
director at Gartner, where he is part of the Network/Infrastructure
group. His research focuses on the emerging communications services
MPLS, IP-VPN and metro Ethernet, and hosted IP telephony, as well as
traditional carrier voice and data services. Mr. Chamberlin also covers
application-based services, such as application hosting, managed Web
hosting, colocation and cloud computing. Back
To Top ^
Neil Chandler| Research Director Neil Chandler is a
Gartner
research director with the Business Applications and Processes team
where he focuses his research on corporate performance management and
business intelligence.Mr. Chandler has 18 years of experience in
strategic product marketing, project management and implementation
projects in the field of corporate performance management and
information systems. Back
To Top ^Sheila Childs | Research Director Sheila
Childs is a research director in Gartner's Storage Strategies and
Technologies group focusing on information life cycle management,
archiving and data protection. Ms. Childs has 27 years of experience in
the IT industry, including senior-level positions in software
engineering, product management, product strategy development, product
marketing, and customer services and support. She came to Gartner from
EMC, where she was director of software product marketing for
compliance and archiving products, including the newly launched
SourceOne suite of products. Kenneth Chin | Research VP Kenneth Chin is a
research vice
president in Gartner Research covering enterprise content management.
He is the lead analyst covering information retention management and
archiving technologies. He also covers a variety of content management
topics, including product selection, implementation and best practices.
Mr. Chin has more than 18 years of experience in a variety of business
and IT roles. Prior to joining Gartner, Mr. Chin was the worldwide
director of strategic planning and business research at Eastman Kodak.
He managed a global organization supporting the strategic planning,
market planning, product development and merger and acquisition
projects. He also has extensive experience in managing and implementing
enterprise software infrastructure applications. He has held management
positions in information systems, marketing and finance. William Clark | Research VP Bill Clark is a
research vice
president in Gartner Research. His research agenda includes mobile
software development, context-aware computing, the effect of mobile on
business processes and workforces, mobile enterprise application
platforms, mobile consumer application platforms, all types of wireless
networks, smartphones, ruggedized PDAs, and location technologies.
Prior to joining Gartner, Mr. Clark worked at Ericsson for 10 years,
where he served as both an architect and a product development manager
for wireless communicators, GSM phones, and the infrastructure of
public and private wireless networks. Terrence Cosgrove | Principal Research Analyst Terrence Cosgrove is a
principal
research analyst in Gartner Research, where he is part of the Mobile
and Client Computing group. His coverage involves the management and
support of end-user computing. In his previous role at Gartner, Mr.
Cosgrove supported the Security and Risk Management team, directing and
advising on complex inquiries. Prior to joining Gartner, he was a
research associate at Smith Barney, evaluating investment opportunities
in IT companies. Before Smith Barney, he worked at Marketing Management
Analytics as a research assistant, analyzing the sales impact of
marketing and advertising.
Back
To Top ^
David M. Coyle| Research VP David
Coyle is a research vice president in the IT Operations Management team
of Gartner. His research focuses on IT services management, including
service desk, incident management, problem management, change
management, process improvement (including the ITIL framework) and
service-level agreement (SLA) management. Mr. Coyle helps clients
understand the key metrics, best practices and core processes required
for IT to deliver meaningful service and support that align to the
goals of the business.
Back
To Top ^
Debra Curtis is a
research vice
president in the Gartner IT Operations Management group. She is
responsible for the research core topics of network management, event
management, business service management and IT service portfolio
management. She focuses on best practices for IT operations management,
improving IT management process maturity and end-to-end IT service
management.Prior to joining Gartner, Ms. Curtis held product marketing
and executive management positions at DeskTalk Systems and AXON
Networks, both vendors specializing in network performance management.
Ms. Curtis also spent 15 years at Digital Equipment Corporation,
holding positions in product marketing, marketing planning,
international marketing, software consulting and technical support. Back
To Top ^ DKen Dulaney | Vice President & Distinguished Analyst Ken Dulaney is a vice
president
and distinguished analyst in Gartner Research, where his research areas
include smartphones, tablet computers, notebook computers, industrial
handhelds, wireless communications, mobile software and device
management strategies. Mr. Dulaney is also the lead analyst for Intel.
He has been recognized by Adweek magazine as one of the top 20
technology industry analysts. Back
To Top ^
Bern Elliot is a vice
president
and distinguished analyst with Gartner Research. He has been with
Gartner for more than 10 years, and he is currently the lead analyst in
Unified Communications. He was formerly the lead analyst in Contact
Centers. Mr. Elliot's research interests are broad, and they include
the areas of communications infrastructure, VoIP, SIP, speech
recognition, organizational development, and collaboration issues. Back
To Top ^ FMark Fabbi | VP Distinguished Analyst Mark
Fabbi is a vice president, distinguished analyst and leads Gartner's
research in Enterprise Network Infrastructure. His research focuses on
all aspects of enterprise network design, including network
technologies, vendors and strategies. A key focus for Mr. Fabbi's
research is to advise clients on improving application performance
using emerging and innovative network technologies. In addition, Mr.
Fabbi's research covers both physical and logical networking
technologies for emerging IP data center optimization. Prior to joining
Gartner, Mr. Fabbi worked for Bell Canada and affiliated companies in a
variety of technical and marketing management positions. He played a
leadership role in developing internetworking and managed network
service offerings and established key channel relationships with the
pioneers of the emerging internetworking market. ▶ Virtualization, Cloud Computing and Convergence Trends in the Data Center and Beyond ▶ Empowering the Cloud through Network Virtualization ▶ Changing the Rules of Networking
Donald Feinberg| VP & Distinguished Analyst Donald
Feinberg is a vice president and distinguished analyst in Gartner
Intelligence in the Information Infrastructure group. Mr. Feinberg is
responsible for Gartner's research on database management systems and
data warehousing infrastructure. Mr. Feinberg held various management
jobs within Gartner, most recently vice president and general manager
of Latin America operations. Mr. Feinberg began his career at Gartner
in the Software Management Strategies group responsible for DBMS
engines and vendors. Prior to joining Gartner, Mr. Feinberg was
director of technical marketing for Oracle Corporation’s IBM mainframe
database business. In this capacity, he was responsible for technical
sales and marketing support of the products worldwide. Previously, Mr.
Feinberg was an assistant professor of mathematics at Boston
University. Mr. Feinberg resides in São Paulo, Brazil.
Peter
Firstbrook is a leading authority on anti-malware and anti-spam. As a
research director with Gartner, Mr. Firstbrook is responsible for all
topics related to the endpoint security market and secure Web and
e-mail gateway markets. He helps companies select strategic technology
vendors and products, negotiate the best product price, and implement
best practices. Before joining Meta Group in May 1997, Mr. Firstbrook
was a financial analyst, implemented retail and branch office networks,
developed software for tax reporting/invoicing programs, and was a
database administrator. ▶ Key
Considerations in Evaluating a Secure Web Gateway ▶ Switching to SaaS Email Security - Top Considerations ▶ Your
users are everywhere. Understand and Solve the Challenges of Secure
Mobility Jackie Fenn | VP & Gartner Fellow Jackie Fenn is a vice
president
and Gartner Fellow in emerging trends at Gartner. She advises leading
enterprises on how emerging technology and societal trends will
transform their business, with a particular emphasis on the three- to
10-year time horizon. She also works with organizations to define and
apply best practices in establishing and running an emerging technology
group, including how to track, prioritize, evaluate and transfer
emerging technologies, with a particular focus on ensuring that the
technologies are applied to key business priorities. Ms. Fenn has
created numerous models and frameworks for examining trends and
technologies, and is the originator of the Gartner Hype Cycle model,
which has been adopted by news media and other organizations worldwide
to explain how technologies move from hype to disillusionment and
beyond. Her book "Mastering the Hype Cycle: How to Choose the Right
Innovation at the Right Time" was published by Harvard Business Press
in 2008. Kimberly Harris-Ferrante | VP Distinguished Analyst, Gartner Kimberly
Harris-Ferrante is a
vice president and distinguished analyst in Gartner Research, where she
is responsible for monitoring the business and technology trends within
the property and casualty and life insurance industries. She
specializes in strategies and technologies in the global insurance
sector for distribution, customer relationship management,
exception-based underwriting, policy administration, claims management
and administration, business process management, business intelligence,
and infrastructure management and optimization. She is an active
participant in Gartner's outsourcing research and chief of research for
the industries practice within Gartner. Ms. Harris-Ferrante has been
active in the research field since 1992 and has been involved in
multiple projects in social sciences, healthcare, law and information
technology. In these positions, she supported quantitative research
projects, including focus group support, survey creation, data entry,
programming, statistical analysis and report writing.
Valdis Filks | Research Director Valdis Filks is a research director for Storage Technologies and Strategies in Gartner Research. Before joining Gartner, Mr. Filks worked as an EMEA chief storage architect, enterprise systems manager, storage practice manager and professional services storage practice manager in Central and Northern Europe. He has firsthand experience of being a storage administrator, managing and being responsible for a storage department in real-life practice. Mr. Filks has experience from being an end user, selecting storage and server vendors, implementing storage solutions, and supporting and designing systems, to being responsible for consultants and sales for storage and high-end servers. His technical knowledge spans a wide range, from databases, security systems and operating systems, to high- and low-level programming. He has worked throughout EMEA as a PS storage architect. Mr. Filks is fluent in Latvian and English.
Don Free | Research Director Don Free is a research
director
in Gartner Research, where he is part of the Banking Industry Advisory
Service. His research focuses on core banking processing and system
technologies as applied to the financial services industry. Mr. Free
has more than 26 years of experience in information technology within
financial services. Prior to joining Gartner, Mr. Free was the director
of project services at a global financial services technology company.
His experience also includes developing business strategies and
information technology solutions as well as leading Fortune 500
companies to the banking market. Back
To Top ^
Jeff Freyermuth | Sr. Research Analyst Jeff Freyermuth is a research analyst in Gartner Research, where he's responsible for covering corporate learning systems (CLS).Prior to joining Gartner, Mr. Freyermuth was responsible for AMR Research's coverage of ERP providers serving the midmarket. He also developed and supported relationships with AMR Research's institutional investor clients. In addition to client management responsibilities, he researched and published financially oriented articles, vendor viability assessments, and analysis on market-moving financial news.Before joining AMR Research, Mr. Freyermuth was a global operations analyst in the International Trading and Research Division of State Street Bank.
Back
To Top ^
Brian Gammage is a vice
president and Research Fellow with Gartner, where he works in the
Infrastructure and Operations area as part of the Client Computing
research team. His areas of specialization include the development of
client computing architectures and the commoditization of IT. Mr.
Gammage is a leading expert on the development and application of
virtualization technologies within client computing. Back
To Top ^Mark Gilbert | Research VP Mark Gilbert is a
research vice
president at Gartner. Mr. Gilbert is lead analyst on Microsoft
SharePoint and covers content management, document management, document
imaging and records management technologies.
Prior to joining Gartner, Mr. Gilbert was a general manager and vice
president for Vignette, running the company's compliance solution
organization. Before that, he was with Gartner from 1993 through 2004,
and he established the Content Management research area in 1999. In the
late 1980s, he ran his own marketing consulting firm.
Back
To Top ^John Girard | VP Distinguished Analyst John E. Girard is a VP
and
distinguished analyst in Gartner's Info Security and Privacy Research
Center. He specializes in business security and privacy solutions for
wireless and mobile road warriors, extranet, remote offices and
teleworkers.
Mr. Girard was European research director for New Science Associates
(acquired by Gartner), and a founder of the advanced network computing
research practice. Previously, he was a software engineer at Pacific
Bell, where he formed an Expert Systems R&D group and a
software testing practice. His publications include "Building Knowledge
Systems" (McGraw-Hill, 1989).
Back To Top ^Milind Govekar | Research VP Milind
Govekar is a research vice president with Gartner Research. He is part
of the IT Operations Management service with a focus on cloud computing
management, application management (including SOA and Web 2.0
management and APM), performance management and capacity planning, IT
service management, BSM, and open-source monitoring tools. Previous
Experience Mr. Govekar has more than 25 years of experience working in
the IT industry in management and technical positions for end-user
organizations and software companies. Prior to joining Gartner, Mr.
Govekar worked as a design authority for the electricity deregulation
project in the United Kingdom, where he covered a wide range of areas,
including aligning and certifying IT processes with business processes
and IT infrastructure management. He has experience in managing IT
operations and software projects, and in developing IT strategies. He
has worked in systems management, account management, consulting and
systems support, as well as in developing communication and commercial
software. ▶ The Evolution and Importance of Job Scheduling in the Modern Data Center Back
To Top ^ HCameron Haight | Research VP Cameron Haight is a
research
vice president in Gartner Research. His primary research focus is on
the management of server virtualization environments such as VMware,
Citrix and Microsoft. Included in this effort is the development of
operational best practices as well as the evaluation of emerging
standards and technology providers. He also looks at the growing use of
open-source software for the management of IT infrastructures. Prior to
joining Gartner, Mr. Haight spent almost seven years at BMC Software in
a variety of roles including sales support, research and development,
and corporate development.
Jim Holincheck is a
managing VP
in Gartner Research, where he manages the team that covers finance,
human capital management (HCM) and procurement. He specializes in the
HCM systems market. In this role, he helps provide a bridge between
technology and human capital processes, practices and strategies.
Prior to joining Gartner, Mr. Holincheck spent 2.5 years as vice
president of strategy at a B2B-marketplace-turned-software and services
vendor called IQ4hire. IQ4hire provides solutions for IT services
procurement and for technology solution selling. Before IQ4hire, Mr.
Holincheck spent two years as an industry analyst at Giga Information
Group (now Forrester) covering human resource management systems (HRMS)
and financial systems. Prior to Giga, he spent 10 years at Andersen
Consulting (now Accenture) participating in the full life cycle of
projects around human resources and financial management.
Frances Karamouzis is a
research
vice president in Gartner Research and Advisory Services. Ms.
Karamouzis focuses on the IT services and outsourcing market and is
also the lead analyst for global sourcing research in North America.
Ms. Karamouzis is currently a vice president of research, focusing on
strategic sourcing of IT services in Gartner's Research and Advisory
Services. With 22 years of experience in the industry, Ms. Karamouzis
is the lead North American research analyst for Gartner's Globalization
of IT Sourcing research (offshore team), focusing on market trends and
directions, country-specific research (including but not limited to
China, India, Russia, Brazil, Mexico, Central Eastern Europe, the
Philippines and Vietnam), financial modeling of global sourcing
business cases, and service delivery capabilities of the consulting and
outsourcing providers. Beyond her own published research for Gartner,
she has appeared and/or contributed to reports showcased on 60 minutes,
CNN, CNBC, PBS, Business Week, Forbes and Council for Foreign
Relations, as well as provided research directly to Thomas Friedman's
"The World is Flat." L. Frank Kenney | Research Director L. Frank Kenney is a
Research
Director for Applications Strategy and Governance in Gartner Research,
where he is responsible for research in the governance of SOA
infrastructure initiatives, Web services, business-to-business
integration software, strategies, methodologies and technologies
including SOA, EDI, FTP and XML. Prior to joining Gartner, Mr. Kenney
held a management position with a major media advertising firm, where
he oversaw all process of data and secure file distribution as well as
communication logistics to worldwide franchises. Additionally, he was
responsible for portal creation and maintenance, allowing end users
easy Internet-based access to custom advertising productions. Previous
to that, he supervised data center help desk and systems support for
Executive Business Group, Inc.
Debra
Logan is a vice president in Gartner Research. She covers enterprise
content management, records management, knowledge management and worker
productivity, intellectual capital and intellectual property topics and
compliance as related to documentation and records. She is currently
researching topics in enterprise information management, information
quality, information assets and liabilities and e-discovery. Prior to
joining Gartner, Ms. Logan was an independent consultant to IT
organizations in the United Kingdom and Europe, helping them to
formulate strategies and evaluate technologies. She had previously
worked for a company that specialized in knowledge-based systems and
artificial intelligence applications. ▶ Better Information Governance can improve your business results
Mick MacComascaigh is a
research
director with Gartner Research and the lead analyst for Web content
management, and he is responsible for IT leaders for enterprise content
management (ECM) in Germany. Before joining Gartner, Mr. MacComascaigh
was responsible for business development and strategic ECM consulting
for Central Europe and key clients.
Neil
MacDonald is a vice president, distinguished analyst and Gartner Fellow
in Gartner Research, based in Stamford, Connecticut. Mr. MacDonald is a
member of Gartner's information security and privacy research team,
focusing on operating system and application-level security strategies.
Specific research areas include Windows security, host-based intrusion
prevention systems, converged endpoint security, service-oriented
application security, business process management security and the
integration of security into the application development process. Mr.
MacDonald joined Gartner in 1995 as an analyst in Gartner's networking
research team, where he focused on network computing infrastructure
including identity and access management, directory services and
networked operating system security. This later evolved into Gartner's
identity and access management research area. From 2001-2003, Mr.
MacDonald led Gartner's worldwide team of industry-focused analysts,
extending Gartner's research relevancy outside of the IT department to
business executives wanting to use information technology to better run
their business. When this research team was folded back into the main
research organization in 2004, Mr. MacDonald rejoined the Information
Security research team. ▶ Best Practices for Securing Virtual and Cloud Environments
Michael Maoz | Research VP Michael Maoz is a
research vice
president and
distinguished analyst in Gartner Research. His research focuses on
customer strategies and technologies, with an emphasis on the CRM
customer service disciplines, social media, and customer-centric Web
strategies. Mr. Maoz is the research leader for both the customer
service and support strategies area and customer-centric Web
strategies. He researches software as a service (SaaS), CRM strategies,
multichannel contact center applications, social CRM/communities and
field service management. Mr. Maoz has 20 years of international
experience, with 12 years in CRM applications, contact centers, field
service, SaaS and European market dynamics. Back
To Top ^
Robert F. Mason | Principal Research Analyst Robert Mason currently
covers
network services for Gartner. Prior to joining Gartner in 2007, Mr.
Mason was the enterprise network architect for E.I. DuPont. He has also
held senior technology and product marketing roles at MCI, Motorola
Broadband and V-SPAN. Mr. Mason has had significant experience in
Multiprotocol Label Switching, voice over Internet Protocol, video
telepresence and broadband architectures. Back
To Top ^William McNeill | Sr. Research Analyst William McNeill is a
research
analyst in the Gartner supply chain group, formerly AMR Research. As a
research analyst, he is responsible for researching, analyzing, and
writing on business and software trends in service life cycle
management, which includes the broad topics of service discovery,
service fulfillment and service knowledge applications. Within these
three groups, Mr. McNeill covers such technologies as predictive
support, remote service monitoring, field service, service parts
planning and optimization, MRO, enterprise asset management, repair
documentation, and warranty management. He also covers global trade
management and RFID in the supply chain, with a particular focus on how
RFID is used in the life sciences value chain. Mr. McNeill has also
written about the software market around Sarbanes-Oxley compliance.
Back
To Top ^Nigel Montgomery | Research Director Nigel
Montgomery is a research director with Gartner Research. Coverage areas
include enterprise application strategies with emphasis on two-tier ERP
strategies, software industry ecosystems, strategic transformation of
the office of the CFO, corporate social responsibility (including
environmental management) and sensor/touch-based application solution
strategies. Mr. Montgomery is also a leading global analyst for
enterprise solutions for small and midsize businesses.
Thomas
Murphy is a research director with Gartner, where he is part of the Web
Services and Application Development Services. Mr. Murphy has more than
25 years of experience in IT, spending time as a developer, product
manager, technical editor and industry analyst. Prior to rejoining
Gartner, he worked at Microsoft in the Visual Studio Team System group.
Previously, he was an analyst with Meta Group and Gartner. He has
served on the board of directors for the OMG and led product strategies
at ObjectShare. Early in his career, he served as a technical editor at
Software Development and AI Expert magazines and built custom tools for
scientific research and embedded systems. His development experience
includes embedded systems, Smalltalk, Java, and model-based
environments and agile techniques. Back
To Top ^ NMark Nicolett | VP Distinguished Analyst Mark
Nicolett is a vice president in Gartner Research. His research in the
security and privacy area focuses on vulnerability management, patch
management, security information and event management and network
access control. Mr. Nicolett's 17 years of experience in IT has been
focused on IT operations, systems management, security management and
storage management. As a principle technical consultant at Aetna, Mr.
Nicolett was a major contributor to data center consolidation, disaster
recovery, security, storage management and systems management projects.
Industry experience has been focused on the design and implementation
of information technology infrastructure for both large-scale and
distributed systems. ▶ Security
Intelligence In a Post Perimeter World - What is it and how does it
enable your business?
Lawrence Orans is a
research
director in Gartner Research. His research focuses on the integration
of security within internal networks, with a particular emphasis on
network access control, VoIP and content filtering. Prior to joining
Gartner in 1997, Mr. Orans held systems engineering positions at IBM,
3Com and Bay Networks (via Wellfleet Communications), where he worked
with enterprises on designing and implementing secure network
infrastructures. In total, he has more than 20 years of experience in
the industry. Robert E. Passmore | Research VP Bob Passmore, Ph.D., is
a vice
president in Gartner Research, where he focuses on storage. His primary
research coverage is storage networking, which includes SAN (FC and
iSCSI), NAS, fabric, management software, storage arrays and
organizational issues. Mr. Passmore has 33 years of experience in IT,
24 of them in development, strategy and marketing of storage products
with Compaq, Digital, Shugart and HP.
Earl Perkins | Research VP Earl
Perkins is a research vice president in the Security and Privacy team
at Gartner. His focus areas include: 1) identity and access management
(i.e., user provisioning, role life cycle management, role-based access
and authorization management) and its market, services and processes;
2) enterprise application (e.g., SAP and Oracle) security and identity
frameworks; 3) Web services, service-oriented architecture (SOA), and
software as a service (SaaS) security and identity issues; and 4)
secure development life cycles. Back
To Top ^John Pescatore | VP Distinguished Analyst John
Pescatore is a vice president and research fellow in Gartner Research.
Mr. Pescatore has 28 years of experience in computer, network and
information security. Prior to joining Gartner, Mr. Pescatore was
senior consultant for Entrust Technologies and Trusted Information
Systems, where he started and managed security consulting groups. His
previous experience includes 11 years with GTE, as well as employment
with NSA and the U.S. Secret Service. ▶ DDoS Risk Assessment: The Case for Dedicated Defense Back
To Top ^Massimo Pezzini | VP & Gartner Fellow Massimo Pezzini is a
vice
president and distinguished analyst in Gartner Research. His research
focus is currently on application platforms, ultra high-end transaction
processing technology, composite applications, service-oriented and
event-driven architecture infrastructure and best practices, and
application integration including integration appliances and mobile
middleware.
Daryl C. Plummer | Managing VP & Gartner Fellow Daryl
Plummer is a managing vice president, chief of Research and chief
Gartner Fellow. He manages the Gartner Fellows Program, which is
designed to allow senior analysts the opportunity to explore new
research ideas and to elevate the Gartner culture and brand with
clients. He is chief of Research for emerging trends, business process
management (BPM), and enterprise architecture. In this capacity, Mr.
Plummer is a primary analyst in cloud computing, service-oriented
architecture, BPM, and emerging trends. With Gartner for 14 years, Mr.
Plummer has more than 30 years of experience in the IT industry. Prior
to joining Gartner, he was division director and technology coordinator
for the State of Florida's Department of Management Services. Mr.
Plummer was also data center director of the Technology Resource
Center, at the time one of the largest data centers in Florida. In this
capacity, he managed the introduction of statewide client/server
systems and methodologies. He was instrumental in the creation of the
state's TCP/IP network and designed and implemented the Florida
Communities Network - Florida's economic Internet presence.
Back
To Top ^
John Radcliffe | Research VP John Radcliffe is a
research
vice president at Gartner in the information management team. His main
research focus is master data management (MDM), with a special emphasis
on MDM for customer data and creating the "single view of the
customer." He is chair of Gartner's EMEA MDM Summit and was co-author
of Gartner's Seven Building Blocks of MDM. He analyzes and comments on
the MDM market and helps clients achieve successful MDM programs. Mr.
Radcliffe joined Gartner in 1994. Since that time, he has worked in
various roles in Gartner's Research organization, in addition to two
years spent in Gartner Consulting, where he led the development of a
global CRM practice area. During his time in Gartner Research, he has
covered a range of topics, including database management systems, data
warehousing, CRM architectures and technologies, CRM strategies,
marketing campaign management, customer analytics, customer information
management, and now MDM. He was one of the authors of Gartner's Eight
Building Blocks of CRM framework. Mr. Radcliffe has more than 30 years
of experience in the IT industry. Prior to joining Gartner, he held a
variety of marketing and technical management positions in vendor and
user organizations, including seven years at Oracle in the U.K. Nigel Rayner | VP Research Director Nigel Rayner is a vice
president
in Gartner Research, where he covers financial management applications
and how finance systems impact the role of the CFO and the finance
function. With more than 30 years of finance and business application
experience, Mr. Rayner is an acknowledged expert on how to deploy
financial management applications as part of an ERP strategy. His
research also focuses on ERP instance consolidation and the
implementation of shared services for finance. James Richardson | VP Research Director James
Richardson is a research director at Gartner, where he focuses on
business intelligence (BI) and performance management. Mr. Richardson
joined Gartner in 2007. Before that, he spent 13 years with BI software
vendor Hyperion Solutions in various roles, concluding his time with
the company in a global market intelligence role, delivering
competitive intelligence to field operations and strategic analysis to
senior management. Prior to that, he worked in software development for
a European system integrator on supervisory control and data
acquisition (SCADA) systems for industry..
Carol Rozwell is a vice
president and distinguished analyst on Gartner's Social Software and
Collaboration team. Ms. Rozwell explores the dynamics of collaboration
including social networks, communities and innovation. Prior to her
current assignment, Ms. Rozwell focused her research on technology and
standards for R&D productivity in the pharmaceutical industry.
She joined Gartner during the e-business frenzy and helped clients
electrify their business processes. She brings to her role extensive
practical experience as an implementer of buy-side and sell-side
e-commerce systems that is augmented by positions in marketing,
consulting and strategic alliance management. Dave Russell | Research VP Dave
Russell is a vice president at Gartner Research. His research specialty
is storage management software with a focus on data recovery, including
data deduplication, virtual tape libraries (VTL), continuous data
protection (CDP) and storage resource management (SRM). He also covers
information life cycle management (ILM). In addition, Mr. Russell
covers both distributed and mainframe storage management software.
Prior to joining Gartner, Mr. Russell spent five years as a
developer/programmer for mainframe data recovery (DFSMSdss); five years
as a development manager for an open systems data recovery product
(TSM); three years as the manager of Tivoli Storage's Architecture
department for the IBM Tivoli Portfolio (data recovery, SRM, SAN
management); and two years as a technical strategist for the IBM
TotalStorage Open Software portfolio. For the last few years, he has
traveled the world meeting with customers and business partners, and
speaking at storage conferences and to the press. He was responsible
for defining and driving the technical strategy for the data recovery,
SRM and SAN management offerings at IBM. ▶ A New Approach to Designing a Modern Storage Infrastructure ▶ Primary Data Optimization - The Evolution of Dedupe 2.0 ▶ Next Generation Backup and Recovery for Virtual Environments Ron Silliman | Principal Research Analyst Ron
Silliman is a principal analyst in Gartner Research, where he focuses
on infrastructure services in North America with an emphasis on
hardware support services and the role of partnerships in service
delivery. Mr. Silliman is the lead analyst for Unisys. .
Prior to joining Gartner, Mr. Silliman worked in a variety of services
marketing and market intelligence positions for ComputerLand, Vanstar,
TSS and IBM. Previous to his IT experience, he held a series of
executive positions in the nonprofit sector. He has taught at San
Francisco State University and the University of California at San
Diego, as well as teaching workshops at Brown University, New College
of California and the Naropa Institute. Mr. Silliman has published more
than 30 books and received numerous awards for his writing.
Roy Schulte is a vice
president
and Distinguished Analyst in Gartner Research on the Application
Strategy and Governance team. His specialties include event processing
and ESBs. Prior to joining Gartner, Mr. Schulte was a product manager
in financial systems engineering with Digital Equipment. His previous
positions include system programmer, database administrator,
application programmer, software product manager and manager of
competitive analysis.
Jim Sinur | Research VP Jim Sinur is a vice
president in
Gartner Research after a short stint with a BPM vendor. Prior to that,
Mr. Sinur was with Gartner 15 years and helped establish the BPI/BPM
areas at Gartner and is considered a thought leader. His research and
areas of personal experience focus on business process improvement
(BPI), business modeling, business process management technology
(BPMT), processes for knowledge workers, process optimization business
rules management (BRMS), and leveraging business applications in
processes and goal-driven unstructured processes. Mr. Sinur was
critical in creating the first Hype Cycle at Gartner, which has become
a hallmark of Gartner analysis, along with the Magic Quadrant. He has
been active in the rules, data and computing communities, helping shape
direction based on practical experience. Joe Skorupa | Research VP Joe
Skorupa is a research vice president in Gartner Research, where he is
part of the Communications Research unit. His research focuses on
maximizing application performance via advanced networking technologies
including Layer 4-7 switching, server offload, WAN optimization and
Wide Area File Services (WAFS), ECDN and XML processing. Mr. Skorupa
also advises vendors on product, market and partnership strategies.
Through extensive collaboration, Mr. Skorupa's research extends to
intersections between networking and adjacent research areas including
storage, servers and data center optimization, covering topics
including Fibre Channel over Ethernet (FCOE), I/O virtualization, and
emerging branch office and data center architectures. Mr. Skorupa has
more than 25 years of experience in enterprise, service provider and
storage networking. He has held a variety of engineering, marketing and
analyst roles at companies such as FORE Systems, Bytex, Motorola and
RHK. ▶ The Data Center Network: The Future Is Now Thomas Skybakmoen | Sr Research Analyst Thomas
Skybakmoen works in Gartner's Application Strategy and Governance group
as a senior research analyst. His main focus is Managed File Transfer
(MFT). Mr. Skybakmoen has eight years of experience in the IT industry.
Prior to joining Research, he worked in Gartner's Client Support
organization for four years, where close collaboration with analysts to
further develop knowledge in IT, to participate and to co-author on
research has been an integral part. He has been an active member on
several e-mail distribution lists and taken an active part in areas of
research within Gartner. ▶ Making File Transfer a Strategic IT Asset
Edmund (Ed) Thompson is
a vice
president and distinguished analyst in Gartner Research. His research
focuses on CRM, and he is the research leader for the CRM Strategy and
Implementation and Customer Experience Management topics. He researches
CRM strategy, implementation, CRM service providers, customer
experience and SAP CRM, and more generally covers CRM in Europe. Prior
to joining Gartner, he was a consultant at INTECO, where he worked in
strategy consultancy and market research. Previously, Mr. Thompson
worked at Software Sciences/Data Sciences, an independent software
vendor and system integrator based in the United Kingdom. Back
To Top ^
John
Van Decker | Research VP
▶ Leveraging
electronic data & workflow to optimize financial processes
Ken Weilerstein | Research VP Ken Weilerstein is a
research
vice president
specializing in document-related technologies. He closely tracks the
printer, MFP and electronic output industries. Mr. Weilerstein advises
Gartner's thousands of end-user clients on these subjects, helping them
make decisions and prepare their strategic plans. He also takes the
lead role in setting the agenda for print and related subject for
Gartner's end-user clients. Mr. Weilerstein speaks at Gartner
conferences and at other industry conferences, such as XPLOR.
Mr.
Weilerstein has 20 years of experience as a computer industry analyst
for printers and optical storage. Prior to joining Gartner, he was a
computer industry analyst for McGraw-Hill. His previous experience was
in technical documentation and sales..
George Weiss | VP & Distinguished Analyst
Mr. Weiss has been analyzing server and operating system
trends for
Gartner since 1985. He leads Gartner's research and analysis in Unix,
Linux, open-source trends and the future of servers.Mr. Weiss has 30
years of overall experience in a variety of marketing and analyst
positions in the computer industry. Prior to joining Gartner, Mr. Weiss
held marketing positions at Elbit, General Instrument, AT&T
Bell Labs and ITT. He was also a consultant in the IT industry.
▶ Data
Center Fabric Solutions
Greg
Young is a research vice president in Gartner. His primary coverage
area is network security. Mr. Young has more than 20 years of
experience in IT security in product companies, and in both the private
and public sectors. He spent his military career in technology security
and was head of IT security for the Federal Department of
Communications. He received the confederation medal from the Governor
General of Canada for his work with smart card security, headed a large
security consulting practice, was chief security architect for a
security product company, and headed several large security consulting
practices. ▶ Next Generation Firewalls - Bringing Order to Application Chaos Across and Beyond the Enterprise Stanley Zaffos| Research VP Stanley Zaffos is a
vice
president and research director in Gartner Research. His major areas of
responsibility include storage systems, emerging storage architectures
and technologies such as scale-out architectures and SSDs, cloud
storage, replication software, storage consolidation and storage system
pricing. Mr. Zaffos also helps clients develop storage strategies and
identify the organizational implications of deploying new storage
technologies into their environment. Mr. Zaffos held numerous marketing
positions during his 12 years with the Amdahl Corporation, most
recently as the storage strategy manager with responsibility for
developing an integrated product strategy for the S/390, Unix and
Windows storage markets. Previous assignments while at Amdahl included
building and managing the competitive analysis organization, launching
multiple processor and storage series, and defining future processor
market requirements. Before serving at Amdahl, Mr. Zaffos held a
variety of marketing and technical sales support positions with
ITEL/NAS, the forerunner of HDS, and worked as an engineer and
scientific programmer in the aerospace industry. ▶Seizing
the Big Data Opportunity with Scale-out NAS
Tim Zimmerman is a
principal
analyst in Gartner Research. His research includes networking issues
focusing on wired and wireless local-area networking (WLAN)
technologies and vendors as well as RFID and ruggedized mobile devices. |