Sponsor: Signature Technology Group
Featured Analyst Firm: Gartner, Inc.
Speakers: Ron Silliman, Robbie Michel
Type: Audio (48 minutes)
Why are more and more large and medium sized companies turning to third-party maintenance providers these days to support their IT equipment? What benefits can a third-party provider offer? Can third party maintenance organizations provide high quality service and save your company a significant amount of money? Is third-party maintenance (TPM) right for your organization? And if so, how do you find the right third-party provider?
Join leading experts from featured analyst firm, Gartner, Inc., and opinion leaders from Signature Technology Group, Inc., as they answer these questions:
- What criteria should you use to determine if TPM is right for your organization?
- Which business sectors and organizations are gaining benefits from using TPM today?
- What operational efficiencies can you can gain from TPM?
- What are the advantages of a single, integrated support provider vs. multiple OEMs supporting just their equipment?
- What are the risks of utilizing TPM vs. OEM support?
- Do TPM providers offer benefits that the OEMs do not?
- Are significant savings available through the use of TPM support companies?
Plus, you’ll hear about the important qualifying questions you should ask when interviewing a potential TPM candidate, and you’ll hear how TPM supports all kinds of equipment including end-of-life (EOL) devices.
No organization can afford downtime. And everyone wants to minimize the hassle and cost associated with hardware and systems repairs. Check out this new program and learn how TPM can keep your IT environment running smoothly so you can concentrate on the things that matter - increasing market share, revenue and profits. Go now.
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Ron Silliman, Principal Research Analyst, Gartner
Ron Silliman is a principal analyst in Gartner Research, where he focuses on infrastructure services in North America with an emphasis on hardware support services and the role of partnerships in service delivery. Mr. Silliman is the lead analyst for Unisys. Prior to joining Gartner, Mr. Silliman worked in a variety of services marketing and market intelligence positions for ComputerLand, Vanstar, TSS and IBM. Previous to his IT experience, he held a series of executive positions in the nonprofit sector. He has taught at San Francisco State University and the University of California at San Diego, as well as teaching workshops at Brown University, New College of California and the Naropa Institute. Mr. Silliman has published more than 30 books and received numerous awards for his writing.
