Sponsor: Ricoh
Featured Analyst Firm: Gartner
Speakers: Ken Weilerstein, Terrie Campbell
Type: Video (25 minutes)
In today's business climate, reducing and controlling costs is more important than ever. Strategies to increase sales revenue and streamline business processes are obvious areas to address, but many organizations fail to look at the cost of managing documents, which can present significant opportunities for savings - as much as 30% according to industry analysts.
Companies that embrace a Managed Print Services (MPS) approach and implement a comprehensive output management strategy can realize substantial benefits such as:
• Decreased document-related expenses
• Controlled expenditures
• Increased employee productivity
• Eliminated or significantly reduced waste
• Continuous improvement with document lifecycles
• Greener corporate citizen status
However, there is a lot of confusion in the marketplace about the true definition of Managed Print Services (MPS). To put it simply, MPS is the effective governance of your output environment. This involves the monitoring, controlling and improvement of your output technology as well as processes related to document management.
Many companies don't have the resources or the expertise to achieve the full potential of MPS, and look to form partnerships with firms like Ricoh that can deliver this service for them. By partnering with Ricoh, you gain access to the talent, resources and expertise to extend and enhance your current capabilities.
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About Ken Weilerstein, Research VP, Gartner
Ken Weilerstein is a research vice president specializing in document-related technologies. He closely tracks the printer, MFP and electronic output industries. Mr. Weilerstein advises Gartner's thousands of end-user clients on these subjects, helping them make decisions and prepare their strategic plans. He also takes the lead role in setting the agenda for print and related subject for Gartner's end-user clients. Mr. Weilerstein speaks at Gartner conferences and at other industry conferences, such as XPLOR.
Mr. Weilerstein has 20 years of experience as a computer industry analyst for printers and optical storage. Prior to joining Gartner, he was a computer industry analyst for McGraw-Hill. His previous experience was in technical documentation and sales.
About Terrie Campbell, Vice President, Managed Document Services, Ricoh U.S.
Terrie Campbell serves as Vice President, Managed Document Services for Ricoh U.S. In this role, she has responsibility for the strategy, direction, execution and quality for this service offering, including effective delivery and customer satisfaction. Ricoh Managed Document Services is centered on helping customers gain efficiency and drive out cost for their enterprise output needs. Campbell is also the Global Lead for the development of tools and processes to ensure consistent execution of Ricoh Managed Document Services around the globe.
Prior to this appointment, Campbell served as Vice President, Management Services Operations for 10 years at IKON, including a special focus on service delivery and customer satisfaction for the Facilities Management organization. In her career with IKON, Campbell has been promoted through the organization beginning at the site level and progressively through area management, regional roles and national leadership opportunities.
