Sponsor: CA
Featured Analyst Firm: Gartner
Speakers: Will Cappelli, Kobi Korsah, Dave Richards
Type: Audio (62 minutes)
Business success increasingly comes down to one word - service. Customers, partners and users alike judge organizations on the quality of service they receive. IT needs to provide the organization with a more holistic look at the service process. That’s why more and more organizations are turning to end-to-end service assurance solutions. In this program, leading experts from Gartner, CA Technologies and Barclays Bank look at what end-to-end service assurance entails, what implementing such a solution will mean for your organization, and how you determine the right solution for your needs.
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About Kobi Korsah, Product Marketing, CA Technologies
Kobi is Product Marketing Director at CA, with pan EMEA responsibility for the company's Service Assurance portfolio; driving adoption and market development for application and infrastructure performance management solutions. His 15 years of product marketing experience is underpinned by a passion for ideas and methods for sustainable business advantage. He has worked with some of the software industry's leading organisations to help shape, build and consolidate market share with innovative products. His core competence is effectively communicating the benefits of transformational technologies to many stakeholder groups through multiple channels. Kobi is also a seasoned technology evangelist with 15 years practical field experience in performance management, content/knowledge management and search engines. Before joining CA he spent six years with Hummingbird Inc. and four with Autonomy plc; he also developed a knowledge management consulting practice for LB Icon.
About Dave Richards, Barclays Bank plc, Infrastructure Support, Middleware Team
Dave Richards joined Barclays in 1990 and has worked in Java application development and support since 1999. He has used CA Wily Introscope® since 2005
About Will Cappelli, Research Vice President, Gartner
Will Cappelli is a Gartner Research VP in the Enterprise Management area, focusing on automation, event correlation and fault analysis, management system architectures, and real-time infrastructure issues.
Mr. Cappelli most recently served as director of Research for EMEA at Meta Group and had previously held a variety of analyst and management positions at a number of major research firms, including Forrester/Giga Information Group, Ovum, New Science Associates and Real Decisons Corp.
