Sponsor: Huawei
Featured Analyst Firm: Gartner
Speakers: Kamlesh Bhatia, Derry Li Zheng, Kenneth Leonard Okwero
Type: Video (39 minutes)
There's a new world of opportunities for Communications Service Providers, but it's also a world of challenges. And as CSPs move deeper into emerging markets, it's not just about adding subscribers; it's about adding customer and business value.
So what trends and factors are driving growth and change for CSPs, especially in emerging markets? How is this change impacting the approach to IT? And most importantly, what solutions and best practices must CSPs consider to take advantage of these changes?
In this program, leading experts from Gartner and Huawei answer those questions and more. We'll also find out why Safaricom of Kenya turned to Huawei for the Convergent Billing Solution of its Business Support System initiative, helping Safaricom transform the way its does business and to reap new business value.
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About Kamlesh Bhatia, Research Director, Gartner
Kamlesh Bhatia is a research director with Gartner's Technology & Service Provider Research group. Mr. Bhatia is part of the Communication Service Provider Technology team, focusing on carrier IT and back-office initiatives. He covers the areas of carrier operations and business support systems, including information management, network awareness and policy-based control. He also tracks offshoring initiatives of telecom carriers and competitive positioning of leading IT services vendors in this space.
Mr. Bhatia has more than 12 years of experience in design, development and management of telecom carrier IT processes and solutions. Prior to joining Gartner, Mr. Bhatia worked in numerous roles, including as a senior technical architect and program manager focusing on carrier IT transformation. He has also led a high-level solution design team for a leading European carrier undergoing transformation to an all-IP network.
Mr. Bhatia has also worked with a leading Indian carrier and has led teams looking into vendor analysis, implementation and management of telecom OSS/BSS products and solutions.
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About Kenneth Leonard Okwero, HOD - VAS Technical and Acting CIO, Safaricom Limited
Ken joined Safaricom limited in 2000. He presently heads the department VAS Technical Support, a position held since 2009, and is responsible for the planning, deployment and maintenance of technologies that support Safaricom Value Added Services. He successfully led the team that migrated the telecom's billing platform onto a converged billing platform in February this year.
Previously, Ken was a senior manager in charge of Research & Development in the Engineering Department; and was responsible for carrying out product analysis and development.
