Sponsor: Verizon
Featured Analyst Firm: Gartner
Speakers: Mark P. McDonald, Bob Toohey, Frank Modruson
Type: Video (24 minutes)
We are all aware of the constant opportunities and challenges that technology provides in today's enterprise - increased workforce mobility, a never-ending demand for network connectivity, security and privacy headaches, and an avalanche of data.
But do we really know how the constant pace of change and innovation impacts the way we work? Now, more than ever, the ease of communication, collaboration, and the distribution of knowledge push our decision-making opportunities further from the company headquarters and out into the field.
In this program, leading industry experts from Gartner, Accenture, and Verizon uncover the role technology now plays in how and where key business decisions are being made.
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About Mark McDonald, GVP & Gartner Fellow, Gartner
Mark McDonald, Ph.D., is a group vice president, head of research in Gartner Executive Programs, and a Gartner Fellow. He is responsible for the research agenda focused exclusively on CIOs and the business of information technology. Mr. McDonald is the lead author of research in the areas of CIO credibility, the business use of advanced technologies, enterprise architecture and business process transformation.
He is the co-author of the book, "The Social Organization" (October 2011) with Anthony Bradley. He is also the co-author with Peter Keen of "The eProcess Edge" and the author of "Architecting Enterprises ? Achieving Performance and Flexibility." He has also been interviewed or published in the Wall Street Journal, Computerworld, CIO Magazine, the Financial Times and other publications. He routinely works with senior business and technology executives and is currently working on the issue of innovation in management.
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About Bob Toohey, President, Verizon Digital Media Services
Bob Toohey is president of Digital Media Services, leading a team of industry experts driving technology innovation, marketing, sales, service and operations to deliver premium video on demand, live events, linear channels and dynamic ad insertion solutions for the digital media industry worldwide.
Toohey previously served as chief operating officer of Verizon Enterprise Solutions, a business unit delivering the company’s platform-based portfolio of integrated wireless and wireline products, IT and cloud capabilities. He was responsible for all global sales, service and operations functions, providing enterprise and government customers with advanced industry solutions and professional services.
Prior to that, Toohey served as president of Verizon Business, with responsibility for marketing, sales, professional consulting services, service delivery and customer care for our global business and government customers. In that role, he oversaw the acquisition and integration of Terremark and CloudSwitch, now Verizon subsidiaries, which serve as the company’s IT and security services arm.
Previously, Toohey was senior vice president of global customer care and services for Verizon Business, responsible for customer service, delivery and continuous improvement managing the company’s business and government customers worldwide. He formerly served as the senior vice president of human resources and communications for Verizon Business, responsible for developing and implementing company-wide human resources policies and strategies to drive workforce engagement and a high-performance, service-oriented culture. Toohey played a key role in the integration of MCI and Cybertrust, and was instrumental in implementing a solutions-based, customer-focused approach to sales and service.
Toohey began his career at GTE in 1988 and over the past 24 years has held various positions of increasing responsibility in finance, operations, human resources and services.
Toohey serves as vice chairman of the Board of Directors for Atlantic Health, and is a member of the Board of Advisors for Highroads, Inc. and DocuSign. He is also a member of the Board of Visitors for Northeastern University College of Business Administration.
Toohey holds a Bachelor of Science degree in Finance from Northeastern University.
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About Frank B. Modruson, Chief Information Officer, Accenture
Frank B. Modruson, CIO of Accenture, leads a high-performance global IT organization that directly supports the business goals of a $25.5 billion company. He oversees all business applications and technology infrastructure, enabling more than 244,000 employees in 54 countries to work anytime, anywhere. Frank has transformed IT into a strategic asset for Accenture. Under his leadership, the IT organization has produced an unparalleled ability to run IT as a business, implemented acomprehensive governance model, and streamlined the technology infrastructure. He formerly served as a client partner delivering large, complex IT transformation projects and business solutions that maximized ROI.
Frank is a volunteer firefighter, serves on the Board of Directors of the Lyric Opera of Chicago and is a member of the Economic Club of Chicago. He helped establish the Penn State College of Information Sciences and Technology from which he holds a master of science degree. Frank received a bachelor of science degree in computer science from Dickinson College.
