Assuring End-to-End Application Performance

Sponsor: IBM
Featured Analyst Firm: Gartner
Speakers: Will Cappelli, John C. Frech
Type: Audio (45 minutes)


There's no such thing as downtime anymore. And it's not even about an application or system going completely offline. You can't even afford a slowdown in performance. That can mean loss of productivity, loss of money, loss of customers and loss of reputation. So how do you make sure your systems and applications are always delivering peak performance?

For more and more organizations, the answer is Application Performance Monitoring. In this program, leading experts from Gartner and IBM look at the benefits APM can yield, the key issues APM must address, and where you can turn to find the best APM solution for your company's needs.


About Will Cappelli, Research VP, Gartner
Will Cappelli is a Gartner Research VP in the Enterprise Management area, focusing on automation, event correlation and fault analysis, management system architectures, and real-time infrastructure issues. Mr. Cappelli most recently served as director of Research for EMEA at Meta Group and had previously held a variety of analyst and management positions at a number of major research firms, including Forrester/Giga Information Group, Ovum, New Science Associates and Real Decisons Corp.


About John Frech, Worldwide Sales Vice President, Service Management Solutions, IBM Software Group
John leads the global 'Tiger Team' for Tivoli. The Tiger Team is designed to bring deep sales, business and technical knowledge closer to IBM's customers worldwide in support of unique client opportunities. Managed globally and implemented locally, the Tiger Teams help strengthen customer relationships both to new and existing clients. John's organization will be comprised of experienced industry sales consultants and architects who will help our clients optimize their business by developing an enterprise wide Service Management strategy. This strategy will help our customers increase revenue, decrease expenses or meet government regulations to ensure compliance.

Before John's Tiger Team assignment, he spent 3 years as the Director of Worldwide Sales for Tivoli's Automation Software. This includes the core distributed systems management and IT Service Management software from IBM Tivoli. He was responsible for generating approximately $1.2 billion for IBM by direct and indirect sales teams globally in addition to integrating 7 major acquisitions into IBM Tivoli.

John has also lead Tivoli worldwide sales teams for security as well was part of a transformation team that helped IBM Software Japan's management increase productivity, change processes, change culture and exceed revenue budget for the first time in over 12 quarters. Marking a dramatic turnaround in business results for IBM Japan, which is IBM's 2nd largest market behind the United States.

John Frech has nearly 22 years in software sales and software sales management. Starting in 1987 with Lotus Development Corp., then moving to IBM with OS/2, WebSphere and Tivoli.

John Frech received a Bachelor of Economics from the University of Missouri. John, his wife Melinda and 3 children, currently live in the Texas hill country just outside of Austin, TX USA.