Sponsor: AT&T
Featured Analyst Firm: Gartner
Speakers: Leigh McMullen, Rhonda St.John-Hamborsky
Type: Audio (16 minutes)
Changing business landscapes present a new challenge for IT. These organizations must transform to meet the needs of both internal and external customers – but how is this done?
Analysts are advising that now is the time for IT to engage more deeply than ever, as an agent of the business. In order to make this happen, IT must engage with the business differently and have a seat at the planning table.
It's all about thinking differently, enabling growth, researching/employing new technologies, and cost savings.
But what is the new 'IT Normal'? What behaviors need to change? And how does a business need to transform their current infrastructure to meet critical needs?
We'll answer these questions and more with leading experts from Gartner and AT&T and more importantly, offer solutions for you to move from responding to demand to shaping demands.
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About Leigh McMullen, Research Director, Gartner
Leigh C. McMullen is a research director in Gartner's Office of the CIO Research team. Mr. McMullen leverages his experience as both a line-of-business manager and IT leader to provide CIOs with insight on navigating and making a difference within the C-Suite.
Additionally, he provides clients with a holistic view of IT leadership research, specializing in research for CIOs, especially on the topics of business engagement, internal selling and IT marketing, IT strategy and transformation, service management, mergers and acquisitions, and major-initiative planning.
Mr. McMullen is an executive with a diverse background that enables him to engage clients in a variety of disciplines and to speak from experience regarding the challenges of both making a profit and supporting the business with IT. He has held a variety of business and IT roles, ranging from line-of-business/P&L manager to CTO.
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About Rhonda St.John-Hamborsky, Director of Technical Strategy, AT&T
Rhonda St.John-Hamborsky is a Director and Chief Architect at AT&T where she is responsible for working with key enterprise clients in providing strategic & technical direction to address their unique business challenges. Rhonda's extensive background in Service Management and technical acumen, provides her the expertise and experience to assist AT&T customers through Business Transformation challenges.
Rhonda St.John-Hamborsky was appointed to the position of Chief Architect early in 2011. In this role, she works with key AT&T clients in the formation of their overall technical strategy, in support of their key business initiatives. She is an innovation SME and provides advisory services in this and other areas relating to business transformation.
Her engagements have ranged from IT Service Management assessments to Unified Communications workshops to designing multi-supplier "Innovation Days".
Rhonda has over 25 years experience in the high tech industry, working with clients in the automotive, financial services, higher education, state government and agricultural industries. Rhonda is often asked to return to customers to deliver additional thought leadership and support through their organization's evolutionary changes.
Rhonda's undergraduate work in Business and Computer Science, coupled with her advanced ITIL Expert certification, make her one of AT&T's most senior business transformation advisors.
