Sponsor: Lexmark
Featured Analyst Firm: Gartner
Speaker: Ken Weilerstein, Research VP, Gartner
Type: Video (30minutes)
To grow, companies must improve the customer experience by better supporting the employees that service your customers, wherever business is done. And a valuable way to support your employees is Managed Print Services.
Managed Print Services is a portfolio of software tools, custom solutions and strategies that can transform your organization by going beyond overall print efficiency to deliver savings and optimize business processes.
And the key to Managed Print Services is finding a provider who will empower your people to collaborate so they can do their best work and be more productive. So how do you select the right MPS partner for your needs?
In this program, Gartner analyst Ken Weilerstein looks at what you need to consider in selecting the right partner, with the right experience for successful implementation across multiple environments around the globe.
Learn how to build management support and user confidence, create efficient processes, and anticipate future needs. You will gain the practical insights you need to improve your customers’ experience and propel your business toward strategic growth.
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About Ken Weilerstein, Research VP, Gartner
Ken Weilerstein is a research vice president specializing in document-related technologies. He closely tracks the printer, MFP and electronic output industries. Mr. Weilerstein advises Gartner's thousands of end-user clients on these subjects, helping them make decisions and prepare their strategic plans. He also takes the lead role in setting the agenda for print and related subject for Gartner's end-user clients. Mr. Weilerstein speaks at Gartner conferences and at other industry conferences, such as XPLOR.
Mr. Weilerstein has 20 years of experience as a computer industry analyst for printers and optical storage. Prior to joining Gartner, he was a computer industry analyst for McGraw-Hill. His previous experience was in technical documentation and sales.
