Sponsor: LogMeIn, Inc.
Featured Analyst Firm: Gartner
Speakers: Terrence Cosgrove, Lee Weiner
Type: Video (24 minutes)
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution purpose-built for meeting the challenges presented by the mobile workforce, your IT service desk can more closely align with your business.
In this program, Terrence Cosgrove, Senior Research Analyst at featured analyst firm, Gartner, Inc., and Lee Weiner, Director of Products at LogMeIn, Inc., will look at the changes that mobility is creating for the knowledge worker, the effect on the IT help desk, and more importantly, how your enterprise can best address these challenges and reap the benefits.
- Learn about the latest enterprise mobility trends
- Discover how the role of the enterprise help desk is changing
- See how your help desk can improve productivity in your organization
- Find out how to get IT executive management to focus on the help desk
- And discover the investments your IT should make in people, processes and technology
In this program you will learn how to overcome the pressures that mobile users are putting on the help desk including:
- The fact that the users that need the most help are often the most difficult for IT to see
- The increasing dependence on different mobile devices and platforms
- The growing need to resolve complicated end-user issues
- Pressure from IT to reduce the cost of resolving issues
Learn about a purpose-built solution for the help desk that supports users on and off the network. This solution allows you to remotely and securely connect to PCs, Macs, and smartphones, anytime, anywhere, all from the technician’s desk. Want to learn more? Check out this new program now.
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About Terrence Cosgrove, Senior Research Analyst, Gartner
Terrence Cosgrove is a senior research analyst in Gartner Research, where he is part of the IT Operations group. His coverage includes client life cycle management, desktop support and desktop application delivery. In his previous role at Gartner, Mr. Cosgrove supported the Security and Risk management team, directing and advising on complex inquiries. Prior to joining Gartner, he was a research associate at Smith Barney, evaluating investment opportunities in IT companies. Before Smith Barney, he worked at Marketing Management Analytics as a research assistant, analyzing the sales impact of marketing and advertising.
About Lee Weiner, Director of Products, LogMeIn
Lee is responsible for managing and marketing the enterprise and mid-market products at LogMeIn, including LogMeIn Rescue. Leveraging more than 10 years of experience in the technology industry Lee has held senior product management and technical management at Tizor Systems, Symantec, IMlogic and Netegrity. Lee has a Bachelor of Arts degree from the University of Massachusetts
