Managing Service Delivery in Cloud and Virtualised Environments

Sponsor: IBM Tivoli
Featured Analyst Firm: Gartner
Speakers: Milind Govekar, Mark Fieldhouse
Type: Video (22 minutes)

Are you being asked to drive down cost, increase agility, and better manage service to create a business advantage? If so, then check out this new program and learn how you can meet your company’s challenges through better service delivery management, cloud computing and highly automated virtualised environments.

  • What management disciplines and capabilities do you need to ensure highly virtualised environments, both on and off premise?
  • How can you deliver cost savings and more agile service, while managing business risk?
  • How do you automate both business process and resource tasks?
  • And how can you optimise IT and non-IT assets in real-time for greater energy efficiency?

To find out the answers to these questions, and more, join leading industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from IBM Tivoli Service Management, in this new program now.

In this program, you will learn how to:

  • Manage cloud computing for service delivery
  • Achieve results with data center management software
  • Manage virtual server sprawl
  • Prepare for virtualization and cloud computing

Plus, you will learn how utilizing a service management strategy that includes data center power and cooling, will enable you to lower costs and energy consumption, will improve agility, and will also meet important mandatory legislative commitments.

In addition, you will learn how to select a service-management tool that is service-centric rather than technology-centric, helps lower costs and improve agility, and standardizes, consolidates and automates.

So watch this new program now and discover how to manage service delivery in your cloud and virtualised environments.

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About Milind Govekar, Research VP, Gartner
Milind Govekar is a research vice president with Gartner Research. He is part of the IT Operations Management service with a focus on application management (including SOA and Web 2.0 management, end-user monitoring), performance management and capacity planning, IT service management, BSM, sustainable energy management, and open-source monitoring tools. Mr. Govekar has more than 20 years of experience working in the IT industry in management and technical positions for end-user organizations and software companies. Prior to joining Gartner, Mr. Govekar worked as a design authority for the electricity deregulation project in the United Kingdom, where he covered a wide range of areas, including aligning and certifying IT processes with business processes and IT infrastructure management. He has experience in managing IT operations and software projects, and in developing IT strategies. He has worked in systems management, account management, consulting and systems support as well as in developing communication and commercial software.

About Mark Fieldhouse, Tivoli Sales & Strategy Manager, IBM Software Group
Mark Fieldhouse has spent over 14 years working in the systems and software technology space, as part of the IBM Software Group. Having seen many changes and transformations occur within the industry, he has spent extensive time advising organisations on how to transform their business using IBM technology, in particular IBM Software solutions. Mark's work is focused in particular on the Service Management area and the IBM CMDB, whilst also actively driving the Energy Conservation agenda in IBM Software Group. Mark is the Chief Editor for the widely popular Tivoli Advisor worldwide publication and the Strategy Manager for Tivoli and is responsible for producing and delivering strategy for Tivoli solutions and industry directives.