Sponsor: Convergys
Featured Analyst Firm: Gartner
Speakers: Drew Kraus, Mike Betzer
Type: Video (20 minutes)
Hosted solutions are an increasingly popular deployment option that reconciles the need for current technology with the limitations of capital expenditure budgets. The result is less up-front expense, shorter deployment times, and a faster time to ROI. Moreover, hosted solutions help enterprises, like yours, avoid technology obsolescence and boast multiple options, including dedicated hosting, managed services, and on-demand offerings.
So how will this hosting shift affect customer service solutions? How are IT purchases being made today? And how will these paradigms change over the next few years? Check out this new program and hear Drew Kraus, Research VP at featured analyst firm, Gartner, Inc., and Mike Betzer, President, Relationship Technology Management at Convergys, discuss the business and operational advantages of leveraging hosted solutions to drive revenue, decrease costs, and improve the customer experience.
- What are the key drivers for hosting customer service-related applications in the near future?
- What trends and offerings exist for on-demand, dedicated, and on-premises hosted solutions?
- Which vertical markets are showing the greatest proclivity/trending toward hosting?
- What customer service-related applications are showing the greatest growth?
- What benefits can you realize by moving more applications to a hosted model?
- What makes relationship management a strategic differentiator?
To find the answers to these questions, and more, watch this new program now.
At the end of the day, your brand is the quality of service you provide more than anything else. Think of the choices consumers have today. Choice is endless. Watch this new program and discover the secrets to make your customers stay with your company. Go now.
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About Drew Kraus, Research Vice President, Gartner
Drew Kraus is a research vice president for the worldwide enterprise communications applications team of Gartner's Technology & Service Provider Research group. His research covers contact centers, unified communications, and various contact center and converged technologies.
Before joining Gartner, Mr. Kraus spent more than 10 years in marketing voice-related technologies, focusing on market analysis and competitive positioning. His experience includes positions at Aspect Telecommunications and Octel Communications.
About Mike Betzer, President, Relationship Technology Management, Convergys
Mike Betzer is President of the Relationship Technology Management (RTM) line of business for Convergys Corporation, a global leader in relationship management. Mike is responsible for efficiently and effectively leading the development of new products and solutions, and the implementation of existing technologies into solutions for new industries and areas.
Before joining Convergys, Betzer was Vice President of Strategy for Oracle Corporation. Previously, he was Vice President of On Demand for Siebel Systems, and prior to that he was Chief Executive Officer of Ineto.
