Sponsor: Echopass
Featured Analyst Firm: Gartner
Speakers: Drew Kraus, Ash Patel, Carter Lee
Type: Video (32 minutes)
Innovative leaders such as Overstock.com and Aon Consulting have moved from on-premise contact centers to contact center infrastructure as a service to maintain their competitive advantage. But what is contact center infrastructure as a service (CCIaaS)? And, more importantly, can your organization reap the same benefits as these industry leaders?
Find out in this new program now.
In this program, Drew Kraus, Research Vice President at featured analyst firm, Gartner, Inc., looks at what’s driving innovative companies to move to contact center infrastructure as a service and how your company can find the right solution and the right provider for your contact center needs.
You’ll also hear directly from Overstock.com and Aon Consulting on why they made the transition, the benefits they've gained, and the positive and immediate impact that moving to an as-a-service model can have on your bottom line and reputation.
Additional topics addressed in this program include:
- The five key drivers leading enterprises to adopt contact center infrastructure as a service solutions
- The critical solution evaluation criteria that enterprises should weigh before moving to a CCIaaS
- The critical provider evaluation criteria that enterprises should weigh before moving to a CCIaaS
- The key security issues that your company should evaluate when considering a CCIaaS
CASE STUDIES
Hear Ash Patel, Global CIO for Aon Consulting, a premier human capital consulting firm focused on shaping the workplace of the future, and Carter Lee, VP Technology Operations at Overstock.com, a leading online retailer, discuss the reasons why their companies decided to focus on CCIaaS.
- Hear about the top drivers that led these organizations to select a SaaS solution
- Hear about the benefits these organizations received by leveraging an as-a-service model
- Find out about these organization’s requirements for security and privacy in their contact center
- Find out about these organization’s requirements for risk mitigation
- Find out about these organization’s requirements for selecting a partner
So join the experts and take away key learnings and advice on adopting contact center infrastructure as a service in your organization. Go now.
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About Drew Kraus, Research VP, Gartner
Drew Kraus is a research vice president for the worldwide enterprise communications applications team of Gartner's Technology & Service Provider Research group. His research covers contact centers, unified communications, and various contact center and converged technologies. Before joining Gartner, Mr. Kraus spent more than 10 years in marketing voice-related technologies, focusing on market analysis and competitive positioning. His experience includes positions at Aspect Telecommunications and Octel Communications.
