Featured Analyst Firm: Gartner
Speakers: Ian Head, Sanjay Ahuja
Type: Video (29 minutes)
It's inevitable that all IT infrastructure will embrace virtualization technology. It's just a matter of when.
Virtualization offers too many benefits for IT organizations and end users to ignore, but virtualization also brings new challenges and new questions.
Is it safe to keep the legacy support approach in a virtualized environment? Can you get rid of support services? What is the right approach for your organization?
In this program, leading experts from Gartner and HP Technology Services Business help you identify the drivers and challenges for your continued success and show you how to provide the continuous service your business requires.
About Ian Head, Research Director, Gartner
Ian Head is a research director and part of the IT Operations and Management team. His primary focus is service management and service improvement, especially using the ITIL framework.
Mr. Head has more than 25 years of experience working in the IT industry in leadership and technical positions for end-user organizations and service providers. Prior to his current role, he led the Infrastructure and Operations Practice and Security Centre of Excellence for Gartner Consulting EMEA. Having built the business to $11 million turnover, Mr. Head moved to Gartner Research to concentrate on helping other organizations build and provide sound IT services to their customers. Mr. Head has helped numerous organizations understand, assess and improve their IT services and tools and improve their customer reputation in fields as diverse as financial services, telecommunications and the public sector.
About Sanjay Ahuja, Director, Americas Value Support Business, Hewlett Packard Co.
Sanjay Ahuja currently leads the Value Support business at HP Technology Services in the Americas region. Reporting to Paul Tsaparis, Vice President of Technology Support line of business, Ahuja's key responsibilities include developing and implementing global value-added solutions and services in the Americas. He is also responsible for creating business growth programs, leading the cross-functional readiness; driving profitable high-growth revenue opportunities in emerging markets, technologies and capabilities; identifying and driving equity investment and acquisition opportunities in support of Americas strategies; and monitoring the on-going performance of the mission critical, multivendor, and integration/deployment support P&L, adjusting the portfolio as appropriate.
Prior to his current position, Ahuja was the Manager of Mission Critical Services business in the Americas, since relocating to Compaq North America in January 2001. Ahuja moved to Massachusetts from Hong Kong, where he served in Compaq Customer Services as Manager, Business Development and Marketing.