Topic: Customer Relationship Management
Application Performance Monitoring - What is it? What can it do for IT and the business?
In this webcast, Will Cappelli, Research VP from featured analyst firm, Gartner, Inc., and opinion leaders from Quest Software discuss the importance of Application Performance Monitoring (APM) and will provide valuable insight into strategies that will not only help you manage both your virtual and physical infrastructure, but also address the challenges that are plaguing your most critical IT projects. Join your colleagues for an informative and timely discussion.
Sponsor: Quest Software
Type: Video (44 minutes)
The value of a “next gen” product configurator
The faster your organization can response to market demands, the more empowered your marketing and sales teams will be. To make that happen, companies like yours need a next-generation product configurator to support the configure price quote, or CPQ process. But what is a product configurator? What must a next-generation approach entail? And how do you determine the right solution for your company’s needs? In this program, leading experts from featured analyst firm, Gartner, Inc., and Cameleon Software, break down the challenges that a product configurator aims to solve and, more importantly, offer prescriptions on how your organization can benefit.
Sponsor: Cameleon Software
Type: Video (22 minutes)
From Systems to Solutions: Leveraging the social Web to achieve online success
With the evolution of the social Web, your online strategy needs to move beyond basic information delivery. You need to provide your Web audience with an opportunity to interact, an opportunity to communicate, and an opportunity to engage in dialogue. In short, you need to create a real-time relationship with your Web audience that allows them to learn, communicate, and share information. So how do you do this? In this program industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from NASDAQ OMX, and Ektron, Inc., discuss how organizations of all sizes are rethinking their overall online strategy to leverage today's Web to meet and exceed the needs, wants, and demands of their site visitors. To achieve success in your organization through the social Web, check out this new program now.
Sponsor: Ektron, Inc.
Type: Video (26 minutes)
Improving Healthcare through Integrated Provider Management
As a health plan organization, how can you best engage with your customers, providers and members? How can you streamline and tailor your services and products to better serve your employer clients, members, and providers? How can you create and monitor performance-based provider contracts? How can you make your processes and information transparent and easily available? And how can you quickly adapt and roll out successful programs to a wider range of constituents? Check out this new program and hear industry experts from featured analyst firm, Gartner, Inc., provide answers to these questions and more. Go now.
Sponsor: Portico Systems
Type: Video (28 minutes)
Would you like to increase your company's competitive advantage by 30 percent? Silly questions, right? Of course you would. The real question is how you can do this. And for more and more companies, the answer is marketing workflow technologies. Marketing workflow technologies integrate your marketing practices into your business systems and take advantage of technology innovation. And studies have shown that companies that invest in these technologies, can be as much as 30 percent more competitive in the markets they serve. And in today's economic times 30 percent more competitive is very difficult to pass up.
Of course, that brings us back to that big question – how do you can that advantage? We'll reveal that answer and more with two leading experts in this area. Go now.
Sponsor: Kodak
Type: Audio (41 minutes)
Turning CapEx into OpEx: Realizing the Future in Hosted/On-demand Solutions
Hosted solutions are an increasingly popular deployment option that reconciles the need for current technology with the limitations of capital expenditure budgets. The result is less up-front expense, shorter deployment times, and a faster time to ROI. Moreover, hosted solutions help enterprises, like yours, avoid technology obsolescence and boast multiple options, including dedicated hosting, managed services, and on-demand offerings. So how will this hosting shift affect customer service solutions? How are IT purchases being made today? And how will these paradigms change over the next few years? Check out this new program and hear the experts discuss the business and operational advantages of leveraging hosted solutions to drive revenue, decrease costs, and improve the customer experience.
Sponsor: Convergys
Type: Video (20 minutes)
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
You’ve captured customer data through your CRM, ERP, BSS/OSS, billing and legacy systems, but are you best using that data to deliver a personalized and dynamic experience across your self-service, assisted-service and proactive service channels? Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from Convergys as they uncover the secrets to unlocking your customer data and improving your customers’ experience. Watch this new program now.
Sponsor: Convergys
Type: Video (27 minutes)
End-to-End Enterprise E-Commerce
Today's e-commerce platform reaches well beyond buying; it must be integrated into the buying experience. It must encompass the sell side and the supply side. It must tie into your physical facilities, shipping processes, finance, and on and on. And your e-commerce platform cannot be one size fits all. Can it seamlessly move into new markets and geographic regions? Can it effectively reach each of your customers segments on their terms and target their needs? In this program, leading experts from featured analyst firm, Gartner, Inc. and opinion leaders from Intershop, reveal what your e-commerce platform should truly entail and how you can determine the right solution for your particular business needs.
Sponsor: Intershop
Type: Audio (25 minutes)
You’re invited to an exclusive, on-demand presentation “The value of integration” available now. Our panel of experts assembled from featured analyst firm, Gartner Inc. and SAP will examine new CRM requirements and offerings that bring an end to traditional integration pain points of IT and CRM professionals, showing that companies can be more effective and save significantly by selecting a natively integrated CRM system, where components are designed to work together right from the start.
Sponsor: SAP
Type: Video (16 minutes)
CRM as an enabler to building a customer-centric enterprise
Twitter… Facebook… Dynamic trends in society and new advancements in technology are empowering your customers to access a greater amount of information and formulate and share their opinions faster. As a result, your relationship with your customers largely depends on your ability to create customer-centric strategies that give your customers a greater voice. Watch this new program and learn how to adapt your CRM approach to address today's social customer. Go now.
Sponsor: SAP
Type: Video (19 minutes)
Innovative Industry Leaders Adopting Contact Center Infrastructure as a Service
Innovative leaders such as Overstock.com and Aon Consulting have moved from on-premise contact centers to contact center infrastructure as a service to maintain their competitive advantage. But what is contact center infrastructure as a service (CCIaaS)? And, more importantly, can your organization reap the same benefits as these industry leaders? Find out in this new program now. In this program, Drew Kraus, Research Vice President at featured analyst firm, Gartner, Inc., looks at what’s driving innovative companies to move to contact center infrastructure as a service and how your company can find the right solution and the right provider for your contact center needs. Go now.
Sponsor: Echopass
Type: Video (32 minutes)
Transform your Multi-Channel Customer Experience: Advantages of Customer
You're invited to an exclusive, on-demand Webcast presentation "Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management" available now. Our panel of experts assembled from featured analyst firm, Gartner Inc. and Pitney Bowes Business Insight will examine how an integrated Customer Communications Management strategy and technology solution enables businesses to create, manage and deliver multi-channel communications with greater personalization, control, and efficiency.
Sponsor: Pitney Bowes Business Insight
Type: Video (24 minutes)
Unified Communications provide you with the opportunity to link email, instant messaging and telephony technologies. To learn more about how your organisation can benefit from Unified Communications, watch this new program now. In this program, Steve Cramoysan, Research Director at featured analyst firm, Gartner, Inc., and Philip Vanhoutte, Managing Director of EMEA at Plantronics, look at the drivers and challenges fueling the growth of Unified Communications and lay out a business case for why Unified Communications (UC) should be part of your business strategy.
Sponsor: Plantronics, Inc.
Type: Video (23 minutes)
Think Globally, Act Locally: Targeting New Customers with Geolocation
When it comes to content, "one size fits all", used to be the norm and web traffic was measured in "hits". No longer. Companies that are leading the way in 2009 and beyond are incorporating geotargeting to help them pinpoint where their web visitors are located and deliver locally relevant content. Further, IP geolocation has demonstrated significant business value in four primary areas - fraud prevention, marketing, compliance, and security. You're invited to an exclusive, on-demand Webcast presentation "Think Globally, Act Locally: Targeting New Customers with Geolocation" available now.
Sponsor: Quova, Inc.
Type: Audio (28 minutes)