Topic: Customer Relationship Management
Implementing an effective end user self-service strategy can change your users’preference for receiving help, and significantly lower overall support costs. Today’s end users expect the ability to quickly resolve issues through self-service. However,simply providing end users an online portal with a knowledge base and then expecting aggressive adoption is a flawed perception and correlation. This webinar examines why end user self-service is critical; what’s necessary to realize success; and provides a significant case study in end user self-service implemented and supported collaboratively.
Sponsor: ii2P
Type: Video (39 minutes)
Benefits and challenges of social networking for competitive advantage
Facebook has 400 million active users, MySpace has 160 million, and Twitter has 105 million. How many users, customers, and prospects do you have in your database? It would be expensive to create a social network the magnitude of Facebook, MySpace and Twitter and why would you want to when for very little effort and zero dollars spent, you could leverage these social networking giants to create your own network? Watch a new on demand webcast “Benefits and challenges of social networking for competitive advantage” and let Gene Alvarez, Research VP at featured analyst firm, Gartner, Inc., and Maria Azua, VP of Cloud Enablement for IBM, show you how to utilize community-driven, social software to build awareness for your brand, drive sales, and create discussion groups that improve customer service.
Sponsor: IBM
Type: Video (27 minutes)
Application Performance Monitoring - What is it? What can it do for IT and the business?
In this webcast, Will Cappelli, Research VP from featured analyst firm, Gartner, Inc., and opinion leaders from Quest Software discuss the importance of Application Performance Monitoring (APM) and will provide valuable insight into strategies that will not only help you manage both your virtual and physical infrastructure, but also address the challenges that are plaguing your most critical IT projects. Join your colleagues for an informative and timely discussion.
Sponsor: Quest Software
Type: Video (44 minutes)
The value of a “next gen” product configurator
The faster your organization can response to market demands, the more empowered your marketing and sales teams will be. To make that happen, companies like yours need a next-generation product configurator to support the configure price quote, or CPQ process. But what is a product configurator? What must a next-generation approach entail? And how do you determine the right solution for your company’s needs? In this program, leading experts from featured analyst firm, Gartner, Inc., and Cameleon Software, break down the challenges that a product configurator aims to solve and, more importantly, offer prescriptions on how your organization can benefit.
Sponsor: Cameleon Software
Type: Video (22 minutes)
