Topic: User Interface Technologies
From Systems to Solutions: Leveraging the social Web to achieve online success
With the evolution of the social Web, your online strategy needs to move beyond basic information delivery. You need to provide your Web audience with an opportunity to interact, an opportunity to communicate, and an opportunity to engage in dialogue. In short, you need to create a real-time relationship with your Web audience that allows them to learn, communicate, and share information. So how do you do this? In this program industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from NASDAQ OMX, and Ektron, Inc., discuss how organizations of all sizes are rethinking their overall online strategy to leverage today's Web to meet and exceed the needs, wants, and demands of their site visitors. To achieve success in your organization through the social Web, check out this new program now.
Sponsor: Ektron, Inc.
Type: Video (26 minutes)
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
You’ve captured customer data through your CRM, ERP, BSS/OSS, billing and legacy systems, but are you best using that data to deliver a personalized and dynamic experience across your self-service, assisted-service and proactive service channels? Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from Convergys as they uncover the secrets to unlocking your customer data and improving your customers’ experience. Watch this new program now.
Sponsor: Convergys
Type: Video (27 minutes)
End-to-End Enterprise E-Commerce
Today's e-commerce platform reaches well beyond buying; it must be integrated into the buying experience. It must encompass the sell side and the supply side. It must tie into your physical facilities, shipping processes, finance, and on and on. And your e-commerce platform cannot be one size fits all. Can it seamlessly move into new markets and geographic regions? Can it effectively reach each of your customers segments on their terms and target their needs? In this program, leading experts from featured analyst firm, Gartner, Inc. and opinion leaders from Intershop, reveal what your e-commerce platform should truly entail and how you can determine the right solution for your particular business needs.
Sponsor: Intershop
Type: Audio (25 minutes)
CRM as an enabler to building a customer-centric enterprise
Twitter… Facebook… Dynamic trends in society and new advancements in technology are empowering your customers to access a greater amount of information and formulate and share their opinions faster. As a result, your relationship with your customers largely depends on your ability to create customer-centric strategies that give your customers a greater voice. Watch this new program and learn how to adapt your CRM approach to address today's social customer. Go now.
Sponsor: SAP
Type: Video (19 minutes)
The value of integration
You’re invited to an exclusive, on-demand presentation “The value of integration” available now. Our panel of experts assembled from featured analyst firm, Gartner Inc. and SAP will examine new CRM requirements and offerings that bring an end to traditional integration pain points of IT and CRM professionals, showing that companies can be more effective and save significantly by selecting a natively integrated CRM system, where components are designed to work together right from the start.
Sponsor: SAP
Type: Video (16 minutes)
Your Domain is Your Business Identity – Protect It!
A reliable and accurate Domain Name System (DNS) is critical in today’s online environment. While organizations spend vast sums of money to make sure their data centers are always accessible by deploying redundant networks and ensuring high availability for their servers and storage, little attention is given to a company’s DNS because its importance is often overlooked. Moreover, a DNS problem is more than an IT problem; it quickly becomes a business problem. Watch this exclusive, on-demand presentation now.
Sponsor: Nominum
Type: Audio (25 minutes)
Key Strategies for Service Management Success in Today's Economic Environment
IT organizations can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customer. Join industry experts from featured analyst firm, Gartner, Inc., and thought leaders from Numara Software, Inc., as they discuss key strategies and processes for attaining service management success in today's global, economic environment.
Sponsor: Numara Software, Inc.
Type: Video (23 minutes)
How Enterprise Mobility is Transforming the IT Service Desk
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution purpose-built for meeting the challenges presented by the mobile workforce, your IT service desk can more closely align with your business. In this program, Terrence Cosgrove, Senior Research Analyst at featured analyst firm, Gartner, Inc., and Lee Weiner, Director of Products at LogMeIn, Inc., will look at the changes that mobility is creating for the knowledge worker, the effect on the IT help desk, and more importantly, how your enterprise can best address these challenges and reap the benefits. Go now.
Sponsor: LogMeIn, Inc.
Type: Video (24 minutes)
When it comes to content, "one size fits all", used to be the norm and web traffic was measured in "hits". No longer. Companies that are leading the way in 2009 and beyond are incorporating geotargeting to help them pinpoint where their web visitors are located and deliver locally relevant content. Further, IP geolocation has demonstrated significant business value in four primary areas - fraud prevention, marketing, compliance, and security. You're invited to an exclusive, on-demand Webcast presentation "Think Globally, Act Locally: Targeting New Customers with Geolocation" available now.
Sponsor: Quova, Inc.
Type: Audio (28 minutes)
Search Applications: The Future of Enterprise Search
Enterprise search is changing. It's about immediate usability. It's about bringing together diverse and changing data and content. It's about working at large-scale. And it's about allowing the business to maintain and modify the search user experience without having to rely on IT. Watch this new program and learn how to use search applications to improve daily decision-making, increase revenues, and cut costs in your organization.
Sponsor: Endeca Technologies, Inc.
Type: Video (11 minutes)
Fast & the Fraudulent - Actions Financial Institutions Can Take to Defeat Online Fraud
Losses from online fraud continue to mount for financial institutions. Criminals exploit online systems and human weaknesses through new and innovative approaches. The methods of attack are growing in number and sophistication, and no longer relying on one single channel. Malware, Man-in-the-Browser, and phishing methods continue to evolve and are more difficult to spot. But the processes and tools to fight fraud are also evolving. Watch this new program and learn how financial institutions can deploy integrated Web authentication and fraud detection solutions to secure multiple channels and identify fraud before losses occur.
Sponsor: Entrust
Type: Video (38 minutes)
Web 2.0 - How to do it securely
Web 2.0 technologies pose new challenges that break a lot of our legacy security models. So how do you embrace the benefits of Web 2.0 and still protect your sensitive business information? Check out this new program and hear experts discuss strategies to make Web 2.0 more secure, ways to deal with the threat of dynamic content, and techniques to help you take advantage of the opportunity and the power that Web 2.0 offers.
Sponsor: Websense, Inc.
Type: Video (19 minutes)