Topic: User Interface Technologies
Implementing an effective end user self-service strategy can change your users’preference for receiving help, and significantly lower overall support costs. Today’s end users expect the ability to quickly resolve issues through self-service. However,simply providing end users an online portal with a knowledge base and then expecting aggressive adoption is a flawed perception and correlation. This webinar examines why end user self-service is critical; what’s necessary to realize success; and provides a significant case study in end user self-service implemented and supported collaboratively.
Sponsor: ii2P
Type: Video (39 minutes)
Shared Success: The Competitive Advantage of Social Software in Business
Learning and development are becoming more dynamic, more diverse, and above all, more collaborative. After all, our research shows that up to 80% of employees' most valuable learning occurs informally, through team interactions and just-in-time access to subject matter expertise. So if you want to truly improve competency and make learning more efficient and pervasive across your business, now is the time to get started. Join experts from featured analyst firm, Gartner, Inc., and leaders from Mzinga, Inc., as they examine the five major trends that are impacting workforce and talent development, the role that social software is playing in these efforts, and how you can use these solutions to gain your own competitive advantage and make productivity across your business soar.
Sponsor: Mzinga, Inc.
Type: Audio (46 minutes)
