Sponsored By: Convergys                                                            Share
Turning CapEx into OpEx: Realizing the Future in Hosted/On-demand Solutions

Hosted solutions are an increasingly popular deployment option that reconciles the need for current technology with the limitations of capital expenditure budgets. The result is less up-front expense, shorter deployment times, and a faster time to ROI. Moreover, hosted solutions help enterprises, like yours, avoid technology obsolescence and boast multiple options, including dedicated hosting, managed services, and on-demand offerings. So how will this hosting shift affect customer service solutions? How are IT purchases being made today? And how will these paradigms change over the next few years? Check out this new program and hear the experts discuss the business and operational advantages of leveraging hosted solutions to drive revenue, decrease costs, and improve the customer experience.

Type: Video (20 minutes)

Knowledge Unleashed: Using Customer Intelligence to Move the Needle
You’ve captured customer data through your CRM, ERP, BSS/OSS, billing and legacy systems, but are you best using that data to deliver a personalized and dynamic experience across your self-service, assisted-service and proactive service channels? Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from Convergys as they uncover the secrets to unlocking your customer data and improving your customers’ experience. Watch this new program now.

Type: Video (27 minutes)